topic Re: shipping? in Customer Care

shipping?

elizabeth k — Sat, 19 Jul 2025 22:04:13 GMT

Is there a shipping problem lately? My order are sitting for weeks, then I can't cancel it or it suddenly becomes backordered or not available. What is going on? They used to ship so quickly. CS said the updated their system and a few orders" are delayed but mine have been delayed since April.

Re: shipping?

Kachina624 — Sat, 19 Jul 2025 22:12:56 GMT

@elizabeth k. Weeks? I've had them processing for much longer than normal but not weeks. Yes, there has been a problem but nobody knows what it is.

If you've really been waiting for weeks, contact the social team and ask them to check it.

Qvcsocialteam@qvc.com

Re: shipping?

U of M Go Blue — Sat, 19 Jul 2025 22:32:32 GMT

My order took 21 days to ship. It was a lunch time special for a Dooney bag.

Re: shipping?

Bookplate — Sat, 19 Jul 2025 23:11:24 GMT

Remember Zulily? Three weeks to ship reminds me of doing business with them, not that I did a lot.

Re: shipping?

toril — Sat, 19 Jul 2025 23:59:59 GMT

I ordered an item end of June or July 1 not sure order information correct. It was to arrive by the 12th. I have not had a delivery and could not track. Sent this to social team today and they were going to check on the order. Hope I hear back this week. It has been around three weeks. Some of my orders very slow right now.

Re: shipping?

A1brat — Sun, 20 Jul 2025 00:45:07 GMT

I have an order that shipped on 7-10. For 6 days it says waiting for carrier to pick up. 6 days waiting at a Q warehouse for the carrier to pick it up!! Called Q, was told I had to wait until the 18th before they will act. It finally moved on the 17th, with a delivery date of 7-22. The sad thing, is this was an exchange and I called to see if we could ship the exchange before receiving the return. They placed the order for me, and my return has already arrived at Q on 7-11. So much for trying to expedite my exchange.

Re: shipping?

nycalady — Sun, 20 Jul 2025 20:32:54 GMT

It's not lately, it's the norm

Re: shipping?

rathsmarkt2 — Sat, 25 Oct 2025 21:21:04 GMT

6 days to even ship my sheets this week… but no option to cancel since I found a better price on Amazon and my order was “processing” for 6 days QVC needs to step their shipping up and not charge for returns!

Re: shipping?

spabar — Sun, 26 Oct 2025 07:01:13 GMT

@rathsmarkt2 wrote:
6 days to even ship my sheets this week… but no option to cancel since I found a better price on Amazon and my order was “processing” for 6 days QVC needs to step their shipping up and not charge for returns!

@rathsmarkt2 You usually can cancel when it's processing. It's when the order is "preparing" that it isn't able to be cancelled.

Re: shipping?

Teacher23 — Thu, 11 Dec 2025 12:26:12 GMT

I have one better. My package was tracked to the UPS warehouse 30 minutes away from me. I received a "Due to weather conditions, your package will be delayed for a week." What's going on?????

I also receivefd a package yeserday with the outside tape NOT being secured. Luckily the orders were large items. Had this been somehting else, the item woud've been lost. Talk about Quality Control OR LACK THERE OF!!!!!!! Don't use the holidatys as an excuse!!!!!

Re: shipping?

kug — Tue, 23 Dec 2025 21:39:37 GMT

Has anyone received their TSV diamond bracelet? I thought it was to arrive before Christmas. Tracking on my order states the arrival is the 29th

Re: shipping?

dancingstarr — Wed, 24 Dec 2025 19:11:54 GMT

The amount of time it takes QVC to ship is honestly ridiculous. I ordered online from half a dozen different places on 2/22. Everything has been received, including one monogrammed item, and QVC is the only company that says the order is still in process.i know I ordered late, but each company went out of their way to get things delivered before Christmas, but QVC can’t even manage to get the package shipped. That says a lot to me.

Re: shipping?

dancingstarr — Wed, 24 Dec 2025 19:14:15 GMT

Re: shipping?

UpNorthGorgy — Fri, 26 Dec 2025 17:10:10 GMT

Q for me isn't the only one with promises for Christmas not delivered. It is hit or miss. I ordered a bracelet on December 19th from Macys. I am to expect it December 31st. It is for me so not crushed.