topic Re: Order Hasn't Shipped But Cannot Cancel in Customer Care

Order Hasn't Shipped But Cannot Cancel

Q_Princess — Sat, 10 May 2025 12:43:56 GMT

I placed an order for two items on April 30. There were supposed to arrive by May 7. Fine. Except they still have not shipped!

On May 8, I tried to cancel my order; however, I got a message saying I could not cancel and I would have to call Customer Service. The rep said my order is too far along to cancel but I can send them back for a refund. If they haven't shipped, why can't I cancel? They still haven't shipped as of May 10 and I still cannot cancel the order.

I have no idea what's going on with QVC, but it's not good.

Re: Order Hasn't Shipped But Cannot Cancel

I am still oxox — Sat, 10 May 2025 12:46:29 GMT

You can rarely cancel an order after it has placed

Re: Order Hasn't Shipped But Cannot Cancel

Still Raining — Sat, 10 May 2025 13:46:58 GMT

Makes you wonder if they are delinquent in paying some bills. If it is indeed in stock and available, why won't the shipper pick it up? Or is the warehouse short

staffed?

Re: Order Hasn't Shipped But Cannot Cancel

JudyL — Sat, 10 May 2025 14:01:24 GMT

@Q_Princess wrote:
I placed an order for two items on April 30. There were supposed to arrive by May 7. Fine. Except they still have not shipped!

On May 8, I tried to cancel my order; however, I got a message saying I could not cancel and I would have to call Customer Service. The rep said my order is too far along to cancel but I can send them back for a refund. If they haven't shipped, why can't I cancel? They still haven't shipped as of May 10 and I still cannot cancel the order.

I have no idea what's going on with QVC, but it's not good.

@Q_Princess - If the order is coming from their Ontario, CA warehouse, there was a technical problem there and shipping items has been delayed. I ordered something around the same date as you and it shipped yesterday. You will get it, it'll just take some time for the warehouse to catch up with their orders.

Re: Order Hasn't Shipped But Cannot Cancel

D Kay — Sat, 10 May 2025 14:10:03 GMT

It's pretty common that you can't cancel or change an order within minutes of ordering.

Re: Order Hasn't Shipped But Cannot Cancel

cjm61 — Sat, 10 May 2025 14:22:25 GMT

@Q_Princess This is very common with all online retailers. You are not given the precise location and process the item is in. Just because it hasn't shipped doesn't mean it's not moving through the process. You are usually notified of shipment once it's actually got a shipping label.

What works for me, I only order something I know I want, and definitely not when I need it soon. I pretty much forget about it until I receive a notice it's shipped.

Some items I may receive in 3 days after ordering, others may take a couple weeks. If you need something soon, don't order from QVC. It's always been this way.

Re: Order Hasn't Shipped But Cannot Cancel

ScrapHappy — Sat, 10 May 2025 14:58:25 GMT

Canceling an order whether it's just been placed a minute ago or an hour ago or, in this case, just not shipping can't be done. Either they lack the software to be able to cancel orders or they don't know how or don't want to. It can be done. My husband has worked in IT for over 40 years. Was a CIO and was in charge of all the warehouses across the country. He now builds the software. It can be done.

Re: Order Hasn't Shipped But Cannot Cancel

Kachina624 — Sat, 10 May 2025 15:08:20 GMT

@Still Raining wrote:
Makes you wonder if they are delinquent in paying some bills. If it is indeed in stock and available, why won't the shipper pick it up? Or is the warehouse short
staffed?

@Still Raining. I'm guessing shipping from Asia is in chaos right now and ships aren't arriving on time...or there could be other reasons.

Re: Order Hasn't Shipped But Cannot Cancel

Pecky — Sat, 10 May 2025 18:32:15 GMT

This is probably just the beginning. I read just today that zero ships from China are bound to California's top ports. This hasn't been seen since the pandemic.

Re: Order Hasn't Shipped But Cannot Cancel

OutOfTheBlue — Sat, 10 May 2025 20:36:40 GMT

Been a Q customer for 38 years.
I've posted LESS THAN 100 comments in 15 years on these boards.
But in the last week, I've posted MORE than ever before.
WHY?
Because ORDERS seem to be processing for a long time and NOT shipping.
Seems like most of the complaints are about delays with processing orders and shipping times.

Never seen anything like it.

And yes, I know the Ontario California warehouse had some issues; but how does that account for so many problems? Q has more than one warehouse.

I don't think management of any sort pays attention to these boards anymore...they used to many years ago.
It's a different time now.

Re: Order Hasn't Shipped But Cannot Cancel

Still Raining — Sun, 11 May 2025 16:42:05 GMT

@Kachina624 wrote:

@Still Raining wrote:
Makes you wonder if they are delinquent in paying some bills. If it is indeed in stock and available, why won't the shipper pick it up? Or is the warehouse short
staffed?
@Still Raining. I'm guessing shipping from Asia is in chaos right now and ships aren't arriving on time...or there could be other reasons.

I have run into a "expected" to be in stock date on a site. Gives one pause. Glad I loaded up on two pairs of walking shoes a bit ago. Might just hibernate.

Re: Order Hasn't Shipped But Cannot Cancel

Bobsk8 — Sat, 12 Jul 2025 16:47:22 GMT

I ordered a cane that was on sale, and I won't get it for two weeks from the time I ordered it. I got a noticed a day after I ordered it that it was "shipped" but UPS didn't get it for over a week.

I will never order anything from QVC again. Amazon is the way to go from now on.

Re: Order Hasn't Shipped But Cannot Cancel

cathysyd — Sun, 13 Jul 2025 13:21:46 GMT

OutOFTheBlue: Same here. I have been with QVC almost since the beginning and I have not posted on the boards very much. Lately, I find myself posting more because of the delays as well. I had a delay in an order a few months back that finally got to me, but now I'm dealing with 2 that are still "in process". I would like to just cancel one of them, but I can't even do that. If it hasn't left the warehouse (Ontario, I suspect) then why can't you just cancel it? The other is a birthday gift for October. Hopefully it will be here by then.

One good thing has come from this-I definitely think twice before I order anything anymore. HSN isn't much better. I thought it was, but I have something on autoship that I want sent to me now, but estimated delivery date is November 2025. Seriously? I thought with autoship/autodelivery, you could speed up or delay shipments as you need them. I guess one shouldn't make promises that one isn't able to fulfill.