topic Re: changes in returns in Customer Care

changes in returns

Jewelry Diva Deb — Tue, 08 Jul 2025 16:51:12 GMT

I am extremely frustrated & disappointed. In the past, I have been able to return multiple items in 1 box, with 1 return shipping fee. Not anymore. Many items are now being shipped without invoices, meaning I have to go online & print a return invoice & return label per item. So, on the average, total cost for 1 item to ship to me & return, is about $10, with nothing to show for it. Right now, with this new method, I have to do 4 separate returns & will be out about $40.

I have been a customer for years, with about 90% of my closet filled with items from QVC, along with other items for our home. Sadly, I have to say goodbye to shopping with QVC. Makes no sense to spend that much money & have nothing.

To management, I say, other companies ship numerous items with one shipping charge & 1 return shipping charge. Why can't QVC do the same?

Re: changes in returns

We rescue cats — Tue, 08 Jul 2025 16:56:17 GMT

I agree with you @Jewelry Diva Deb , I now buy nothing that I will have to pay to return. Which limits me to food items or those items I am 200% positive I am keeping or will only return if it is damaged.

Re: changes in returns

FranandZoe — Tue, 08 Jul 2025 16:58:40 GMT

If you want to return multiple items from different orders in one box you're better off just paying for the shipping yourself using your own lable instead of QVC's. Just make sure they don't deduct their own return shipping charges. You pretty much have to watch this like a hawk.

Re: changes in returns

MaverDaver — Tue, 08 Jul 2025 17:00:47 GMT

@Jewelry Diva Deb I feel your pain. QVC's business decisions will eventually be their demise.

Re: changes in returns

Kachina624 — Tue, 08 Jul 2025 17:02:39 GMT

@Jewelry Diva Deb. I don't know about you, but when I return multiple items in one package, I've been charged a return shipping fee for each item. It has been this way for years. I still do it for my convenience.

Re: changes in returns

Pecky — Tue, 08 Jul 2025 17:27:31 GMT

@Kachina624 The times I shipped multiples in one box I was only charged for one shipping fee.

Re: changes in returns

Kachina624 — Tue, 08 Jul 2025 17:34:33 GMT

@Pecky. You were lucky as charging for each item has been the official policy for ages.

Re: changes in returns

Big Joanie — Tue, 08 Jul 2025 17:45:39 GMT

Shipping no matter how you do it has gotten high ....

Re: changes in returns

charsha — Tue, 08 Jul 2025 17:53:15 GMT

I have returned multiple items in one box for years with printing my own label, not the QVC one.

Usually, the shipping is much lower in price, than sending each one separately, as mentioned on this thread.

Once I returned multiples with their label, and was charged for each item. Never again.

However, the return credit using your own printed QVC address, will take a little longer. Just make sure you get a tracking # from the USPS to watch, and make sure you are not charged the return fee. If you do, a quick chat or call to CS will have that refunded.

Re: changes in returns

bellaartiste — Tue, 08 Jul 2025 18:21:36 GMT

@Kachina624

I agree regarding charges. I realized maybe twenty plus years ago that if I placed mulitiple items in one return I was charged shipping, and handling for each one.

So ...I have been making individual returns...also never any return problems with individual tracking.

Re: changes in returns

chiclets — Tue, 08 Jul 2025 18:27:55 GMT

I prefer to return items separately. Each item then has it's own

receipt. Returning multiple items in one box you have one receipt

for that box and no way of proving you sent a particular item back.

You still get charged the return fee for any item in the box.

Re: changes in returns

Mz iMac — Tue, 08 Jul 2025 19:34:32 GMT

@Jewelry Diva Deb wrote:
To management, I say, other companies ship numerous items with one shipping charge & 1 return shipping charge. Why can't QVC do the same?

@Jewelry Diva Deb Because "other" companies do not have "on air" hosts & vendors under contract 7/24/365 days a year. Then there is the upkeep of the studios, paying model agencies (who pays the models salaries), production staff, etcetera ...etcetera ...etcetera.

Get the picture?

Re: changes in returns

Venezia — Tue, 08 Jul 2025 19:37:41 GMT

@Mz iMac - I think you meant etcetera

I see you've edited it.

Re: changes in returns

Mz iMac — Tue, 08 Jul 2025 19:36:35 GMT

@Venezia

for the heads up. I edited my post.

Re: changes in returns

shoekitty — Tue, 08 Jul 2025 20:07:16 GMT

I am grateful I don't buy clothing here anymore. It's not that I couldn't like it, the sizes are so off, I don't even want to deal with returns. Sometimes the trouble with putting things in one box, is there are different warehouses and gates on many items. But if the items all went to same address, and gate, etc, I woukd put multiple items, usually same item...different print or color in same box. Many times over the years when I did that they didn't credit me for other item. Mess. There is no reason in the world if you have multiple items of same style you shouldn't be able to send in one package, one postage. It is just wrong. I can seee multiple different items in one box...although no other company I know charges for each item from same order. Ridiculous. But all but a few places I shop charge for retirns. All companies I deal with have free ship,

Re: changes in returns

Puppy Lips — Tue, 08 Jul 2025 20:22:30 GMT

I almost ALWAYS return more than one item at a time, in the same box or bag. I have returned up to 4 even 5 things all together. I only get charged one $6.95 fee. I do watch and check to be sure I got the proper credit on everything.

I am still getting invoices and return labels on most of my orders. If I had to print my return label, I would still use it to return more than one item. If they ever change that policy, that might be the final straw for me, in that, I would only order things that I am 100% sure I won't want to return.

Re: changes in returns

kaydee50 — Tue, 08 Jul 2025 21:25:23 GMT

How much do people buy that they are returning multiple items at a time? I only order if I'm 99% sure I'm going to keep it. Can't imagine how much is spent on returning items??? But then in the past year I've only ordered 10 items from QVC and only a few more than that from HSN. Much prefer Macy's that has free shipping and I can easily return the item to the store if necessary.

Re: changes in returns

Puppy Lips — Tue, 08 Jul 2025 23:42:53 GMT

@kaydee50 wrote:
How much do people buy that they are returning multiple items at a time? I only order if I'm 99% sure I'm going to keep it. Can't imagine how much is spent on returning items??? But then in the past year I've only ordered 10 items from QVC and only a few more than that from HSN. Much prefer Macy's that has free shipping and I can easily return the item to the store if necessary.

@kaydee50 As for me, QVC is almost exclusively where I buy my clothes. I also occasionally get something from Lands' End. I detest using store dressing rooms. But if I am in a store, I would still rather try it on rather than risk another trip to the store to return it if it did not fit right. But again, I hate using dressing rooms, so I have been happy with QVC for the most part, to avoid going to the store or mall. I will keep the packaging and paperwork on all my items until the 30 day return window has expired. Within that 30 days, I very well could have purchased other items that I want to return. Sometimes if there is something I definitely want to return, and something I am "iffy" on, the "iffy" item gets rejected and sent back to kind of mitigate the return cost.

Re: changes in returns

CalminHeart — Wed, 09 Jul 2025 11:22:03 GMT

I've done this a few times over the years and get charged for only 1 return.

1. Prep all the items with their own invoices and put in a box.

2. Then print all the labels but stairstep (layer) them when taping to the box so the barcode for each item (not label) shows below the top label.

3. Take the box to a post office so the top label can be scanned in and you get a receipt.

Re: changes in returns

Cwoldie — Wed, 09 Jul 2025 12:27:09 GMT

I had the same experience. A few months ago I returned three items in one box with the separate return slip attached to each package. I was charged only one return fee. I did call customer service before I did this and was assured this was not a problem.

i lost a lot of weight in the last year and needed lots of new clothes. I appreciate the wide range of petite sizing the Q offers. I always carefully checked the garment measurements.
if this policy has changed I will purchase less. But where does it say it has? And lately I have received a packing slip with each order.