topic Re: Shipping Time is Not Acceptable!!! in Customer Care

Shipping Time is Not Acceptable!!!

WenP — Fri, 27 Jun 2025 15:54:25 GMT

I placed an order on 6/16/25 and it still shows "Preparing Your Order". That is 11 DAYS AGO!!! This is completely unacceptable. I was hoping to have this for an upcoming trip and there's no way it will be here in time. I have called twice and I'm annoyed that there is nobody to email to voice my opinion. I am a loyal QVC customer and have been for YEARS!! I am hesitant to order anything now until they get their Ontario warehouse situation fixed (at least that's what the person on the phone told me was the issue).

Re: Shipping Time is Not Acceptable!!!

kaydee50 — Fri, 27 Jun 2025 16:14:46 GMT

I don't know where my items came from but I ordered on the 20th and received on the 25th. I am still waiting for orders from Macy's (very unusual) and Blair which are taking forever probably due to their mega sales.

Re: Shipping Time is Not Acceptable!!!

rockygems123 — Fri, 27 Jun 2025 16:15:26 GMT

@WenP

My 2 orders from 6/7 are still preparing your order. Asked if I could cancel and was told no.

Re: Shipping Time is Not Acceptable!!!

UpNorthGorgy — Fri, 27 Jun 2025 16:27:25 GMT

@WenP Welcome to the boards.

There are many posts on this topic including from the Social Team and no definitive answer. It has been going on for months. One recent thought is the warehouse isn't stocked? Many customers are experiencing delays with some choosing to shop elsewhere and others willing to wait. Actual ship time in transit and delivery is faster.

Very frustrating to plan on things and ordering in reasonable time and have to make adjustments. We all hope for better service?

Re: Shipping Time is Not Acceptable!!!

qvcaddition — Fri, 27 Jun 2025 16:38:08 GMT

@rockygems123

@rockygems123 wrote:
@WenP

My 2 orders from 6/7 are still preparing your order. Asked if I could cancel and was told no.

same here. No one can help. I tried everything and everyone from bottom to top. You can't even cancel. Poor system. Same happen on HSN.

Saving me money. I'm not ordering at all.

I think they have lost help in the warehouse because of the current climate in the county. They have had time to fix it, so that is why I feel that is the problem. They need people to work .

Re: Shipping Time is Not Acceptable!!!

rockygems123 — Fri, 27 Jun 2025 18:30:37 GMT

@qvcaddition wrote:
@rockygems123
@rockygems123 wrote:
@WenP

My 2 orders from 6/7 are still preparing your order. Asked if I could cancel and was told no.
same here. No one can help. I tried everything and everyone from bottom to top. You can't even cancel. Poor system. Same happen on HSN.
Saving me money. I'm not ordering at all.
I think they have lost help in the warehouse because of the current climate in the county. They have had time to fix it, so that is why I feel that is the problem. They need people to work .

@qvcaddition

Frustrating isn't it?! In addition to manpower thinking it could be a myriad of issues, merging inventory with HSN, computer programming, archaic system, lack of inventory.

No answers like you say and I believe QVC will be receiving a lot of the late merchandise back as returns because of way past the sale date and not needed.

Really would like to order some of Martha's clothes today but don't want to be in a loooooong delivery cycle again.

Re: Shipping Time is Not Acceptable!!!

ropa — Fri, 27 Jun 2025 17:49:39 GMT

I am having similar experience. Ordered eleven items on 5/24 (for a trip that has come and gone) and still shows (as of 6/27) "Preparing Your Order" - super frustrating and Customer Service unable to be of assistance. How can QVC management allow this situation to continue? It's nuts!!

Re: Shipping Time is Not Acceptable!!!

pdlinda — Fri, 27 Jun 2025 17:53:00 GMT

@qvcaddition I ordered 3 separate items from HSN in the last month and all three were delivered within one week.

Re: Shipping Time is Not Acceptable!!!

WenP — Fri, 27 Jun 2025 21:10:49 GMT

That's ridiculous!!

Re: Shipping Time is Not Acceptable!!!

WenP — Fri, 27 Jun 2025 21:13:13 GMT

At least, they should be transparent. It' so strange because I'm waiting on two pieces from Carla Rockmore's collection. I did receive some of the pieces I've ordered.

Re: Shipping Time is Not Acceptable!!!

Mygirlsqueak — Fri, 27 Jun 2025 21:29:59 GMT

I to have the same issue ordered on june 8th order is still not shipped I have talked to customer service many times I have also called and talked to the company that makes the product I was trying to buy. It will be 20 days tomorrow.THIS IS NOY OKAY YOU ARE HOLDING MY MONEY HOSTAGE YOU KNEW YOU WERE HAVING PROBLEMS FROM THIS WHAREHOUSE YOU DIDNT BOTHER TO TELL ANYONE.THATS A BIG FAT FAIL FOR YOU QVC 😡😡😡😡😡😡😡

Re: Shipping Time is Not Acceptable!!!

brandiwine — Sat, 28 Jun 2025 17:51:43 GMT

This is why I rarely order from the Q. I get my stuff from HSN within 5 days. Amazon, the next day. No excuse

Re: Shipping Time is Not Acceptable!!!

OutOfTheBlue — Sat, 28 Jun 2025 19:23:48 GMT

I've been a QVC customer for 38 years, and have NEVER seen shipping from the Q this bad.
I have made less than 150 posts on these boards in ALL that time, and yet, I have made MOST of my posts in the last 2 months since this whole shipping delay mess started happening in April.

I've seen DOZENS of posts about this EXACT problem, over and over again for 2 months now.
Q has offered some explanations on the bigger posts a few weeks back.
Explanations from Q are: Warehouse problems in Ontario, CA and technical issues.

Doesn't Q have more than ONE warehouse?

I remember until 6 years ago, ALL my Q orders came from Back east (I'm on the west coast). And I was used to waiting a fulll 10 days to get anything from Q.

With the Ontario,CA warehouse...I was getting orders in 5 days! It was amazing - after 30 years, I finally understood why people who live on the east coast were so happy with Q's service - They had always received their orders in 5 days or so, while on the west coast, we were used to 10 days to get orders for almost 3 decades.

So now there's the Ontario, CA warehouse...and things are taking up to 3 weeks to receive.
Can't Cancel.

Technically, I don't think Q has charged my credit card until an order SHIPS.
These complaints about SLOW SHIPPING have been going on since: APRIL
I just factor it in now:

IF I WANT SOMETHING FROM THE Q - IT"S GOING TO TAKE 3 WEEKS TO RECEIVE IT.

Until things change, I don't see any other options.
There are lots of online retailers out there..but there are certain brands from the Q that I like, so I will continue to order them; even if it takes 3 weeks.

Re: Shipping Time is Not Acceptable!!!

Another new name Sue — Sat, 28 Jun 2025 23:08:02 GMT

I ordered the TSV panties on June 17. Here it is June 28, and the order is still being prepared. I'll be away a couple days, and I sure hope it isn't delivered when I'm gone because we have porch pirates. I would NEVER have ordered had I known of this delay. You'd think those panty sets would have been lined up to fly out the door after ordered. I'd like to cancel but it says too late.

Re: Shipping Time is Not Acceptable!!!

brandy77 — Sun, 29 Jun 2025 02:53:56 GMT

I don't think it is an issue with the warehouse not being stocked because I ordered a dress that is not new it's been around for quite a while, I wanted it for a special occasion and it has been stuck and it's still stuck since May 19th. Since I needed this dress for a special occasion I took a chance and reordered it about a week later and it shipped within a couple of days and I got it and there were no issues with that second order but the original order is still stuck and they cannot or will not cancel it which means if I ever get it I'm going to have to return it because I don't need two of the same dress.

Re: Shipping Time is Not Acceptable!!!

Another new name Sue — Sun, 29 Jun 2025 15:37:55 GMT

There are shipping troubles for sure. As for ordering items for special occasions from QVC, it's risky unless you order months ahead.

Re: Shipping Time is Not Acceptable!!!

cathysyd — Thu, 10 Jul 2025 13:22:17 GMT

@QVCAddiction I have always found that I receive my items from HSN in a very timely manner. I don't order from HSN a lot, but what I have ordered has always come relatively quickly.