topic Re: Order Stuck Processing Since 5/19 in Customer Care

Order Stuck Processing Since 5/19

brandy77 — Thu, 26 Jun 2025 03:06:54 GMT

I ordered a dress back in May, it was in stock, but has been stuck processing since May 19th. I needed this dress for a special occasion so when it didn't ship after a week or so I took a chance and reordered it, it shipped in a couple of days, I got it and I loved it, but the original order is STILL stuck in processing. I have asked customer service repeatedly to cancel it, I don't need the dress anymore, I already have it, but they can't or won't. So frustrating!

Re: Order Stuck Processing Since 5/19

Tori3569 — Thu, 26 Jun 2025 03:12:30 GMT

Don't ask them to cancel it. Too late to cancel.

Ask them to give you the exact location of the package. When they can't, explain that it's lost and you're paying interest on that item's charge waiting for it.

I just had this happen with a pair of sneakers for my husband from Macys and they realized it was lost, next step refund.

Re: Order Stuck Processing Since 5/19

brandy77 — Thu, 26 Jun 2025 03:14:57 GMT

Thanks I'll give that a try

Re: Order Stuck Processing Since 5/19

brandy77 — Thu, 26 Jun 2025 03:29:58 GMT

Nope, didn't work

Re: Order Stuck Processing Since 5/19

loriqvc — Thu, 26 Jun 2025 03:50:28 GMT

If the package has moved beyond "In Process" but hasn't shipped yet, it is in a limbo that customer service can't resolve. There is nothing the system will allow them to do and there likely is no additional information they have access to. But charges are not applied until the item has been shipped, so even though it is frustrating to babysit an order (I'm in a similar situation), at least it's bank account neutral.

Re: Order Stuck Processing Since 5/19

SarrahQVC — Thu, 26 Jun 2025 12:56:16 GMT

Good morning, Brandy! I am so sorry for the delay in the processing of this order and can understand your frustration as a customer myself. We'd be happy to take a look into this and see what we can do to help.

Just to verify, is this for item A643331, the Attitudes by Renee 3/4 sleeve dress in Gold, Paradise?

Re: Order Stuck Processing Since 5/19

Sooner — Thu, 26 Jun 2025 13:12:37 GMT

@brandy77 You are so right! I have had two stuck! Fraud when you get no product and no money back, no ability to cancel.

I don't know how long it has to go before you can do something legally about it, but I've started to wonder.

Re: Order Stuck Processing Since 5/19

Boehm Collector — Thu, 26 Jun 2025 13:16:17 GMT

@brandy77 ... send an email to QVCSocialTeam@qvc.com. They are usually very helpful. Good luck.

Re: Order Stuck Processing Since 5/19

brandy77 — Thu, 26 Jun 2025 17:25:26 GMT

Yes that is the correct item, and I have called multiple times about it.

Re: Order Stuck Processing Since 5/19

brandy77 — Sun, 29 Jun 2025 03:12:20 GMT

Thank you for the suggestion but I already tried that plus called three times no one can do anything it seems.

Re: Order Stuck Processing Since 5/19

ropa — Thu, 26 Jun 2025 20:15:22 GMT

I am having a similar experience. Ordered 11 items on 5/24 (I know, I know...but it was a free shipping day and TSV for Kim Gravel so ordered items to take on a trip which has since come and gone).

All 11 items still show "Preparing your order" status after all of this time. I've also spoken to CS on multiple occasions and there's nothing they can do. They assure me my orders aren't lost but it's just a problem with Ontario warehouse. I've requested cancellation several times with no luck.

Sadly, I didn't realize that the Free Shipping I thought I was getting would turn out to be No Shipping!

It's so frustrating and hard for me to believe that Executive Management would allow a warehouse to continue to operate in this manner. What's going on QVC????

Re: Order Stuck Processing Since 5/19

brandy77 — Fri, 27 Jun 2025 13:13:49 GMT

@SarrahQVC were you able to do anything about it? I confirmed with you yesterday that is the correct item.

Re: Order Stuck Processing Since 5/19

AnjalenaQVC — Fri, 27 Jun 2025 23:13:07 GMT

@brandy77 wrote:
@SarrahQVC were you able to do anything about it? I confirmed with you yesterday that is the correct item.

Hi @brandy77 I'm sorry that we have not gotten back with your yet. Please email us at QVCSocialTeam@qvc.com for assistance!

Re: Order Stuck Processing Since 5/19

brandy77 — Sat, 28 Jun 2025 16:35:49 GMT

@AnjalenaQVC I have already emailed the social team they basically said you can't do anything about it

Re: Order Stuck Processing Since 5/19

brandy77 — Sun, 29 Jun 2025 03:12:46 GMT

You would think they would rather let people cancel than have to deal with all the returns they are going to get because of issues like this. I don't need two of the same dress and I really don't want the hassle of having to return it especially since they can't be bothered to send labels anymore but if I ever get it it will be starting the return journey in the next day's mail.