topic Re: Careless Mistakes! in Customer Care

Careless Mistakes!

Fofina — Thu, 05 Jun 2025 10:50:19 GMT

I am done ordering from QVC - my last three orders have had problems. I ordered two fashion items where the wrong color was shipped to me, and I had to return - the return label you print costs 6.95 and there is no way to change that because it was QVC mistake. One item was mailed nack more than a week ago, and there is no tracking information yet for the return. I also ordered a mattress which was supposed to be delivered by May 16, but the order was never transmitted to the vendor, and had to be re-ordered. So I will shop Amazon and Macy's which are infinitely more reliable.

Re: Careless Mistakes!

We rescue cats — Thu, 05 Jun 2025 11:32:10 GMT

So sorry you have had these issues. Did you call customer service and request a return due to the company's error?

Re: Careless Mistakes!

SarrahQVC — Thu, 05 Jun 2025 12:29:30 GMT

Good morning! I am so sorry that you have had problems with your last three orders from us. We always want our customer to have the best experience with us, and that has not been yours with us recently.

As a small token of our apology, we have issued a 10.00 credit for immediate use on your next purchase with us. We hope you can give us another chance to give you a better experience in the future. Please let us know if you need any additional assistance, and we wish you a lovely Thursday.

Re: Careless Mistakes!

They CallMe MRWILKES — Thu, 05 Jun 2025 13:15:38 GMT

WOW! Does every QVC customer receive this very special treatment???

We all should!

Re: Careless Mistakes!

geezerette — Thu, 05 Jun 2025 13:29:14 GMT

@Fofina

Did you call customer service to have your return shipping fee refunded due to QVC's error? Yes, it's a pain to have to do that since they should do it automatically, but you are entitled to all shipping costs refunded if you receive damaged, defective, or incorrect orders.

Re: Careless Mistakes!

Kachina624 — Thu, 05 Jun 2025 14:49:36 GMT

@Fofina. If you returned items because wrong colors were sent, you won't be charged a return shipping fee. If you asked for a refund, check to be sure it's correct and call cs if it's not.

I order a lot, and can't remember the last time they sent me something in errorr. They actually make amazingly few mistakes.

Re: Careless Mistakes!

I am still oxox — Thu, 05 Jun 2025 14:55:56 GMT

@Fofina wrote:
I am done ordering from QVC - my last three orders have had problems. I ordered two fashion items where the wrong color was shipped to me, and I had to return - the return label you print costs 6.95 and there is no way to change that because it was QVC mistake. One item was mailed nack more than a week ago, and there is no tracking information yet for the return. I also ordered a mattress which was supposed to be delivered by May 16, but the order was never transmitted to the vendor, and had to be re-ordered. So I will shop Amazon and Macy's which are infinitely more reliable.

@Fofina You should not have to pay for shipping back the orders that are their errors

Re: Careless Mistakes!

Sooner — Thu, 05 Jun 2025 15:35:04 GMT

@They CallMe MRWILKES wrote:
WOW! Does every QVC customer receive this very special treatment???

We all should!

@They CallMe MRWILKES Been here since the early 1990's and no, I never have.

Re: Careless Mistakes!

Etoile308 — Thu, 05 Jun 2025 18:10:38 GMT

Mistakes...let me count the ways.

Re: Careless Mistakes!

Kachina624 — Thu, 05 Jun 2025 18:28:53 GMT

@Sooner wrote:
@They CallMe MRWILKES wrote:
WOW! Does every QVC customer receive this very special treatment???

We all should!
@They CallMe MRWILKES Been here since the early 1990's and no, I never have.

@Sooner. @They Call Me MR Wilkes

I've got complimentary $10 credits on a couple of occasions.

Re: Careless Mistakes!

Venezia — Thu, 05 Jun 2025 20:59:16 GMT

I don't remember getting any $10 credit for mistakes. Maybe it's a new policy.

However, I've always made sure I haven't been charged return shipping, if it was a mistake or defective.

(The only times I've gotten dinged return S&H, when I shouldn't have, has been by HSN. At the time, I didn't know better, but they should've.)

Re: Careless Mistakes!

Citrine1 — Fri, 06 Jun 2025 01:11:09 GMT

Well, the OP said she's done ordering from QVC, so a $10 credit to use on her NEXT purchase really doesn't do anything for her, now does it?

Re: Careless Mistakes!

sunshine45 — Fri, 06 Jun 2025 01:48:56 GMT

@Kachina624 wrote:

@Sooner wrote:
@They CallMe MRWILKES wrote:
WOW! Does every QVC customer receive this very special treatment???

We all should!
@They CallMe MRWILKES Been here since the early 1990's and no, I never have.
@Sooner. @They Call Me MR Wilkes

I've got complimentary $10 credits on a couple of occasions.

i have also @Kachina624 .

in some of the instances i remember, i did say i would keep the item that had an issue and they issued me a partial credit for my inconvenience and/or for the item not being "up to standards."

i remember quite a while back, i received a VERY wrinkled LDO coat that was very difficult to get the wrinkles out. i was going to take it to the dry cleaners in order to get it professionally done. i found out the price and QVC gave me a credit for that amount.

Re: Careless Mistakes!

Fofina — Fri, 06 Jun 2025 14:55:45 GMT

I did - that is the order where there is no tracking information for the return, and it has been over a week since I put in mail.