topic Re: I like this! in Customer Care

I like this!

Judaline — Thu, 05 Jun 2025 12:00:30 GMT

I rarely say anything positive about the Q but I have something now! I really like/appreciate that they have "any questions" on the product reviews. You can read all the questions and answers already asked and you can ask "it" a question about the product and you get an answer RIGHT AWAY! Uncanny!! If it's been around for a long time I guess I missed it. But I find it really helpful.

Re: I like this!

PhilaLady1 — Thu, 05 Jun 2025 12:26:57 GMT

I like that feature, too! I do prefer the answers given by actual people, but the immediate AI response can also be helpful.

Re: I like this!

Estellee — Thu, 05 Jun 2025 12:47:48 GMT

@PhilaLady1 I like the AI response too, gives more info that is not in the description. Very helpful.

Re: I like this!

Venezia — Thu, 05 Jun 2025 16:16:08 GMT

That's odd, because every time I've asked a question of their new A.I., all I get back is "That information is not available" and to refer the question to the manufacturer! If the information isn't already in the online description, I don't get an answer. So what use is that?

(ETA: I haven't had a single question answered. At least a human might be able to find the information! For instance, what operating system does this Tracfone have? What version? What is the model? So on and so on.)

Re: I like this!

Etoile308 — Thu, 05 Jun 2025 18:09:37 GMT

I don't find the canned AI responses to be helpful.

Re: I like this!

Steffdoggy10 — Mon, 09 Jun 2025 18:14:46 GMT

I've always been frustrated by the question and answer section of a product. Most of them never get answered, so why bother asking? I think the vendor should get on there and answer questions.