topic Re: Slow orders in Customer Care

Slow orders

plc123 — Sun, 18 May 2025 19:26:58 GMT

Just wondering if other people are having slow shipping? I contacted The social team and they just say they are working on it. I have things ordered from April 29th. May 5th, 2 on May 6th , May 7th and May 11th. Nothing has shipped. Thanks for letting me vent.

Re: Slow orders

cjm61 — Sun, 18 May 2025 19:36:42 GMT

@plc123 The only orders I have placed within the past month, with the exception of one waitlist item that I was aware of at the time the order was placed, have been food and they were all shipped promptly and arrived on schedule.

As I've mentioned on this board before, I never order anything from QVC that I need in the near future nor do I keep checking the status.

Re: Slow orders

Barbara-QVC — Sun, 18 May 2025 19:47:39 GMT

@plc123 wrote:

Just wondering if other people are having slow shipping? I contacted The social team and they just say they are working on it. I have things ordered from April 29th. May 5th, 2 on May 6th , May 7th and May 11th. Nothing has shipped. Thanks for letting me vent.

@plc123 we just responded to the email you recently sent about this.

Re: Slow orders

plc123 — Sun, 18 May 2025 19:48:59 GMT

Thanks

Re: Slow orders

Roscoe the Rascal — Sun, 18 May 2025 19:59:58 GMT

I have not had any issues but I think orders will get slower. Might be something else for the holidays.

Re: Slow orders

RetRN — Sun, 18 May 2025 20:08:23 GMT

@Roscoe the Rascal wrote:
I have not had any issues but I think orders will get slower. Might be something else for the holidays.

I will order more during " Christmas in July" so I don't have to worry about getting things in time for the holidays. It is hard to know how things will pan out.

Re: Slow orders

bluehydrangea — Sun, 18 May 2025 20:09:36 GMT

Yes, I had 5 orders from mid April that just never shipped for weeks. I kept calling Customer Service, said they'd cancel. But, finally 4 items shipped. Last item still hasn't shipped. On the flip side, I've ordered some thing since then and most have shipped pretty normally. Frankly, I'm a little skiddish about ordering these days ... unless I really really want something ... because I don't have the time nor patience for it. P.S. An auto delivery food item shipped but is not showing up in my "auto delivery" tab. Again, I've called Customer Service, they keep saying it's going to get fixed, but it hasn't. Now guessing when and if another shipment will arrive. Frustrated, long long time customer.

Re: Slow orders

gtx — Sun, 18 May 2025 20:19:47 GMT

I have 11 items that are sitting on the dock since May 7, 12 days ago, per the tracking information. Customer service said they could send replacements but couldn't refund the items.

Re: Slow orders

plc123 — Sun, 18 May 2025 22:19:56 GMT

I do not think they will ever ship.

Re: Slow orders

Parischic — Mon, 19 May 2025 01:16:57 GMT

I placed a order on 4/28 by 5/9 it was still in processing. I called customer service and she told me it was in the Ontario warehouse and she would check on it. On 5/12 I saw it went to processing order and has been there since. I called CS again and was told they had no idea when it would ship. QVC should let customers know if the order is going to be delayed before they order that way they can decide if they really want the item.

Slow orders

EC562 — Thu, 05 Jun 2025 06:40:05 GMT

HEY QVC!!!!! WHY HAS THE DYSON SUPERSONIC NURAL THAT I ORDERED ON 5/15 STILL PROCESSING AND ALL THE CUSTOMER SERVICE REPS HAVE TO SAY IS IT STILL IS IN PROCESSING?????????? I was able to snag one of the last in stock Strawberry Bronze Special Edtition with accessories package you had in stock. I have been dying to get one with every item in this package but could not pull the trigger on paying for each individual item separately at full price. Seen you had this special sale and after much headache just trying to get one after selling out initially, I secured a unit in my cart. Then after some issues with your card processing, I had delays processing the order immediately after placement, you got my pre-authorization and the order has sat "in process" status since the 15th of May. We are now on the 4th of June and every time I call Customer Service, I get the same scripted generic response, "It's processing". This is unacceptable and want to know what you are going to do to resolve this expeditiously!!!!! You should waive my first Easy-Pay for the item to ship as a courtesy for crying out loud this is ridiculous. I waited so long for this item, now that I was able to purchase it, give me the run around. No, not acceptable. FIX THIS PLEASE

Re: Slow orders

SarrahQVC — Thu, 05 Jun 2025 12:21:14 GMT

Good morning. I am truly so sorry for the delay in your order shipping out and can understand how frustrating it must be to wait on an order you're really looking forward to receiving. This is not the usual experience we want you to have with us, and we'd be happy to help.

We have replied to your email that you sent to us and patiently await your response.