topic Re: Post Office Refusing to Accept Return Package in Customer Care

Post Office Refusing to Accept Return Package

Stirley — Mon, 12 May 2025 21:26:37 GMT

Has anybody else had this happen? I went to my post office to return a QVC package, with the return label that QVC provided, only to have the clerk tell me USPS was no longer accepting any packages with the code 569. That code was UPS and would no longer be honored by USPS, even though USPS was part of the delivery mechanism.

I contacted QVC through Chat and was told they could not issue a differnt label and to use the Q code. However, it is impossible to go back into the account once the Return is in process to get the Q code. USPS said the change had happened 3 weeks ago. I started my return after that date, so why is QVC still using the 569 code that USPS is rejecting and how do I get my package returned?

Re: Post Office Refusing to Accept Return Package

deeva — Mon, 12 May 2025 21:32:19 GMT

That's why I always print two copies of QVC's return label in case there's a problem.

Re: Post Office Refusing to Accept Return Package

geezerette — Mon, 12 May 2025 21:35:14 GMT

If the code is for UPS, did you try taking it to them?

Re: Post Office Refusing to Accept Return Package

TheMemphisVette — Mon, 12 May 2025 21:49:46 GMT

@Stirley wrote:
Has anybody else had this happen? I went to my post office to return a QVC package, with the return label that QVC provided, only to have the clerk tell me USPS was no longer accepting any packages with the code 569. That code was UPS and would no longer be honored by USPS, even though USPS was part of the delivery mechanism.
I contacted QVC through Chat and was told they could not issue a differnt label and to use the Q code. However, it is impossible to go back into the account once the Return is in process to get the Q code. USPS said the change had happened 3 weeks ago. I started my return after that date, so why is QVC still using the 569 code that USPS is rejecting and how do I get my package returned?

@Stirley

UPS SurePost

this service always with UPS first....they transfer it to USPS for delivery..

the recent change (due to contract dispute) is UPS is not transfering it and just delivering it themselves.

take your package to UPS

Re: Post Office Refusing to Accept Return Package

Teddixat — Mon, 12 May 2025 21:56:18 GMT

@TheMemphisVette @Stirley I had no idea there was a dispute with UPS and the PO but since there is aUPS store very close to me I always select QR code abd Tahoe it to the store for a return. I just don't understand if the Q is offering the customer the choice of USPS or UPS why the Post Office is refusing the return. I'm confused

I have noticed that all my packages from UPS have been being delivered by UPS.

Re: Post Office Refusing to Accept Return Package

chrystaltree — Mon, 12 May 2025 21:56:06 GMT

Take it to UPS.

Re: Post Office Refusing to Accept Return Package

Stirley — Mon, 12 May 2025 22:02:12 GMT

The return label is the problem. It contains a code that USPS will no longer accept. Printing another one does not solve the problem. But thanks for your reply.

Re: Post Office Refusing to Accept Return Package

Stirley — Mon, 12 May 2025 22:02:46 GMT

I'm trying that tomorrow. Will let you know what happens.

Re: Post Office Refusing to Accept Return Package

Glitter51 — Mon, 12 May 2025 22:16:09 GMT

you obviously printed a UPS label instead of a USPS label. Just drop the package off at a UPS Location. Your title is misleading bc it's not an issue that the PO won't accept the package, it's your fault for taking a UPS package to the local PO. the equivalent would be taking a USPS to the FED EX Drop off.

Re: Post Office Refusing to Accept Return Package

shoesnbags — Mon, 12 May 2025 22:16:44 GMT

@Stirley

Just go to the nearest UPS store and drop off your package.

Re: Post Office Refusing to Accept Return Package

Kachina624 — Mon, 12 May 2025 22:34:19 GMT

@Stirley. Did you read the procedure for using the QR code? 8 took m8ne with no label to the UPS store. They scanned my code, made a label and in one minute, I was out the door.

Re: Post Office Refusing to Accept Return Package

shoekitty — Mon, 12 May 2025 23:20:53 GMT

I was curious and looked up , USPS code 569. Evidently it is a specific code for a destination on all pre preinted postage labels. Smart labeling. Hmmm? as to why they weren't accepting it you have to read deeper, as it was pages long on the USPS site lol. I think qvc should send you a new one or new Q code Let us know what happened.

Re: Post Office Refusing to Accept Return Package

Jk9 — Tue, 13 May 2025 03:24:06 GMT

@Stirley I don't understand the problem. Our USPS has never accepted the UPS label for a return. I always take the item with the appropriate label in place to either USPS or UPS. I am careful if I print out a return label to ensure I print the appropriate one. Why can't you just take the package to the UPS?

And I agree that your title in misleading in that they are refusing to process the package with the wrong label in place not refusing to accept a return.

Re: Post Office Refusing to Accept Return Package

Sage04 — Tue, 13 May 2025 04:02:50 GMT

I've never had to return anything to QVC. I read about the QR code. What's wrong with using it? I do that with Amazon and it's easier than printing a label.

Re: Post Office Refusing to Accept Return Package

Desertdi — Tue, 13 May 2025 07:41:28 GMT

UPS also accepts US Mail. Plus...the UPS agent is also a Notary Public.

This comes in handy when you need something notrarized before mailing the document.

Re: Post Office Refusing to Accept Return Package

geezerette — Tue, 13 May 2025 11:33:53 GMT

@Stirley

If all else fails, address the package yourself and return with you paying postage up front. Return addresses can be found on QVC website.

You may have to make sure you don't get the Q label return fee deducted from your return though. They usually deduct it automatically. You would have to call customer service, so make sure you document that you paid yourself.

Re: Post Office Refusing to Accept Return Package

RespectLife — Tue, 13 May 2025 12:37:20 GMT

@Glitter51 wrote:
you obviously printed a UPS label instead of a USPS label. Just drop the package off at a UPS Location. Your title is misleading bc it's not an issue that the PO won't accept the package, it's your fault for taking a UPS package to the local PO. the equivalent would be taking a USPS to the FED EX Drop off.

@Glitter51

Your accusations are False.

The OP said:

with the return label that QVC provided

She Never said she printed her own.

Re: Post Office Refusing to Accept Return Package

RespectLife — Tue, 13 May 2025 12:36:22 GMT

@Stirley

I have used the return label Q provided 2x in the last 2 weeks with no issues with USPS. They took it just fine.

I have 3 going today....we shall see if my post office says the same thing yours did.

Re: Post Office Refusing to Accept Return Package

UpNorthGorgy — Tue, 13 May 2025 16:59:04 GMT

I have the opposite issue. UPS sends me to the PO. I understood label provided was either or. Since return labels are no longer going to be provided, my call.

Re: Post Office Refusing to Accept Return Package

RespectLife — Tue, 13 May 2025 17:08:30 GMT

@Stirley

I just dropped off 3 exchanges (3 diff bags) using the Q prepaid label at the post office.

They all had code 569 on the labels.

NO problems...when I asked about what you said, the Clerk had never heard of such an issue.

Sorry that happened to you!