topic Cannot Read or Leave a Review in Customer Care

Cannot Read or Leave a Review

SewHappy2 — Tue, 07 Feb 2017 13:34:27 GMT

I have noticed that for several items I have looked at, you cannot read the reviews or add a new review. 2 examples are A288602, Ryka shoes, and A 288303, a D & C top. I know about this second item because I left a review and saw it online. I noticed that this is not available for some jewelry items as well (J329848 silver earrings).

I hope someone on the QVC Team can look into this. Thanks.

Re: Cannot Read or Leave a Review

nycgrl — Tue, 07 Feb 2017 13:50:13 GMT

Nope - can't read any reviews. I was looking to see the reviews on Josie Maran's last TSV. Very strange.

Re: Cannot Read or Leave a Review

2blonde — Tue, 07 Feb 2017 15:31:53 GMT

Looks like there were a lot of bad reviews on A-288602. Maybe they're in the process of removing some of them right now.

Re: Cannot Read or Leave a Review

Justice4all — Tue, 07 Feb 2017 21:53:25 GMT

Where are the reviews?

Re: Cannot Read or Leave a Review

DMHSLIB — Tue, 07 Feb 2017 22:20:53 GMT

A also cannot read or post reviews on many of the items on the Robertas show right now, yet I can on other items. I don't understand it. I have not had this problem before. I am using the same computer I always use, too.

Re: Cannot Read or Leave a Review

mia 2 — Tue, 07 Feb 2017 22:31:32 GMT

frustrated with same problem!

Re: Cannot Read or Leave a Review

Wayne-QVC — Tue, 07 Feb 2017 23:20:53 GMT

Hello everyone - I'm so sorry for the inconvenience, but I will forward this information to our IT department to have it resolved.

Re: Cannot Read or Leave a Review

Justice4all — Wed, 08 Feb 2017 13:38:31 GMT

Still no reviews for items I am interested in. Would like to read before buying.

Re: Cannot Read or Leave a Review

toril — Wed, 08 Feb 2017 16:01:01 GMT

Cannot read or post review for item A286629 recent Clarks TSV.

Re: Cannot Read or Leave a Review

mia 2 — Wed, 08 Feb 2017 17:27:09 GMT

Thank you Wayne--QVC for responding to our posts and reporting it to IT department. Hopefully you can follow it through a bit and let us know what is going on and when/if they will be posted again. Some of us are waiting to order and it has been well over 24 hours. I've noticed it mostly with clothing items. We would appreciate it .

Re: Cannot Read or Leave a Review

Starfish — Sun, 12 Feb 2017 01:32:07 GMT

Agreed, many times I see the stars indicating the review ratings but when I go to read them--nada!

Thought it was just me because I also do not see any hearts to put in "My Collections" anymore.