topic Re: QVC+ HSN+ app malfunction in Customer Care

QVC+ HSN+ app malfunction

dbanimated — Tue, 06 May 2025 03:46:59 GMT

QVC plus app is not refreshing properly on my Fire TV. Tried reinstalling but still not working. (My other TV apps are working fine.) Usually the QVC/HSN app updates every hour as the next hour of programming begins but instead the graphics are about a day behind.

Re: QVC+ HSN+ app malfunction

LizzieInSRQ — Tue, 06 May 2025 04:00:50 GMT

Ive yet to exprience an issue when wstching QVC+HSN+. I had it on my living room tv most of the day Sunday so I could watch or listen to Q2 ( was not interested in 3 fashion days on QVC main). That tv is 13 years old. I have Frontier wifi connected to tv by Amazon firestick.

Re: QVC+ HSN+ app malfunction

Etoile308 — Tue, 06 May 2025 04:08:59 GMT

@dbanimated, if I'm not mistaken and you want to watch the main QVC and HSN channels they should be available to view them from the Fire or Prime Live streaming.

I never use their TV apps so I have no solution about that.

Re: QVC+ HSN+ app malfunction

Barbara-QVC — Tue, 06 May 2025 13:06:11 GMT

@dbanimated I am sorry you are having trouble with the QVC+ app. Are you still experiencing issues?

Re: QVC+ HSN+ app malfunction

dbanimated — Wed, 07 May 2025 08:02:44 GMT

@Barbara-QVC Yes, still having issues with the app not refeshing. Thanks.

Re: QVC+ HSN+ app malfunction

Barbara-QVC — Wed, 07 May 2025 12:06:54 GMT

@dbanimated I am sorry to hear this. I have reported the issue for you.

Re: QVC+ HSN+ app malfunction

dbanimated — Tue, 20 May 2025 07:03:27 GMT

Thanks Barbara. It's been working fine again the last day or two and I made no adjustments, so I think it was on Q's end. Appreciate the help.

Re: QVC+ HSN+ app malfunction

Barbara-QVC — Tue, 20 May 2025 13:43:04 GMT

@dbanimated I am so happy to hear this! Thanks so much for the update