topic Re: stil processing an order in Customer Care

stil processing an order

ruthbe — Sat, 03 May 2025 05:45:36 GMT

I placed an order for a pair of quacker factory jeans (J661546) on 4/24. And is stil shows processing. That is over a week for processing. I was wondering what is cusing such a delay?

I have placed orders before this order and have received them all of them.

thank you.

Re: stil processing an order

qualitygal — Sat, 03 May 2025 11:40:11 GMT

Try calling Q for an update.

Re: stil processing an order

Carolina925 — Sat, 03 May 2025 11:42:14 GMT

I would definitely give them a call. I've found in the past couple weeks that their shipping is super fast, even faster than A!

Re: stil processing an order

SarrahQVC — Sat, 03 May 2025 13:20:58 GMT

Good morning! I am so sorry for the delay in your order shipping. We'd be happy to take a look and help.

Since the order has not shipped after the estimated date of delivery, we have sent a request to investigate your order. This will process within 4 working days. Please reach out to us if you don't see any movement by Thursday, and we will be happy to update you on the status of your order.

Re: stil processing an order

ruthbe — Sat, 03 May 2025 14:20:42 GMT

Sarrah, thank you so much for your assistance.

And thanks to all for your help.

Re: stil processing an order

MJDinVegas — Sat, 03 May 2025 19:54:12 GMT

Hi, @ruthbe ! If it's any consolation, I had two orders placed on April 22 that just shipped today, May 3, from the Ontario warehouse. Good news for me is that I should have both (they appear to have shipped in same box based on tracking number) on Monday, 5/5. Unfortunately, one of the items, the Algeria TSV, is rated very low, so I already know it may be going back.

Re: stil processing an order

ruthbe — Sun, 04 May 2025 15:49:26 GMT

I have a couple of orders that I placed the next day that also haven't shipped. I want to cancel all 3 orders.

I would love to do that if they would let me.

Re: stil processing an order

OutOfTheBlue — Mon, 05 May 2025 22:22:15 GMT

Q customer here since 1986.

What is going on?

1 order processing for 10 days.

2 orders proceessing for 9 days

2 orders processing for 7 days

Finally called CS today. Their response: Can't cancel any of these orders, they are processing.

Well, OK..and for how much longer?

I am going to BACK OFF all Q ordering now.

It takes close to 3 weeks to get items now.

Sheesh...who wants service like that?

Thanks for listening.

And for all you Tic Toc purchasers...lots of luck.

Re: stil processing an order

6GigiDeb — Tue, 06 May 2025 03:02:34 GMT

I have orders that have been processing since April 28 and I did call customer service and they just told me it's a hold up at the warehouse and couldn't give me any answers so hopefully they ship soon. Qvc seems to be having a lot of issues lately and the poor girls from customer service her hands are tied They have no answers. It's not their fault. Come on Qvc. I can order from other places and get it in three or four days it takes you a week to process and a week to get here we all want our orders ASAP. I hope you can speed up the process