topic Re: QVC Getting Too Big? in Customer Care

QVC Getting Too Big?

Makop — Fri, 18 Apr 2025 15:24:51 GMT

1. I ordered the Delizioso Desserts a few weeks ago to serve this Easter. The estimated deliver date: April 17. Today, April 18, nothing arrived and when I called customer service I was told the vender has nothing available! I was not on waitlist before and now I may not get the order at all (let alone to serve for Easter).

2. Many times I'm placing an online order and get the "just missed this--sold out" message. I look at the item the next day and nothing indicates it's sold out; no updating to their computer.

3. I ordered the Total Gym in January when it was a "big deal" price. It arrived weeks later after having sat outside somewhere in snow and salt (the box was totally wet with the salt ring). I called QVC to get a replacement and was told they are out of stock, but I was offerred $25 for inconvenience. I told them Total Gym rusts when exposted to water and salt (was told by TG headquarters), I would not be able to put this massive box in my little Prius, and the box was damaged from the wetness. I was asked to get another box; UPS said they would charge me $100 to rebox and QVC said they would not reimburse!

Has QVC expanded too fast or are cutting corners or what the heck? Am I missing something? For decades this was my go-to online shopping store but now, so many problems.

Re: QVC Getting Too Big?

skatting44 — Fri, 18 Apr 2025 16:15:57 GMT

Thanks for sharing .

Hope your credit card company assisted in the problems with the damaged Total gym .

As far as special pricing , I suspect they have a particular number of the items that they are going to sell at that " special " price , so after the sales time is over there suddenly are back in stock . I get it that some people impulse buy and cancel their orders , but that can't be to many times as the time peroid between ordering online and canceling is very very brief anymore .

Sorry you did not receive the desserts as I've bought their lemoncello which was very good.

Re: QVC Getting Too Big?

I am still oxox — Fri, 18 Apr 2025 17:01:36 GMT

You are blaming QVC for a delivery issue, sorry deal with who delivered the object its not QVC's fault

Re: QVC Getting Too Big?

spumoni99 — Fri, 18 Apr 2025 17:05:22 GMT

@I am still oxox wrote:
You are blaming QVC for a delivery issue, sorry deal with who delivered the object its not QVC's fault

@I am still oxoxI disagree, QVC can deal with who they paid to deliver it. Its not the customers responsibility to deal with that. OP I would email the social team about this if you havent disputed this on your credit card.

Re: QVC Getting Too Big?

millieshops — Fri, 18 Apr 2025 17:17:14 GMT

I think the vendors agree to provide a limited amount of product which may not really be enough if it's more popular than they signed on to sell to QVC.

but take a look at the exclusions on many sales outside of QVC. The fine print with ads from many b&m stores can be the biggest part of some ads! It means those companies aren't willing to sell at the lower price unless the retailer picks up the full cost of the sale.

Re: QVC Getting Too Big?

Lovestheshores — Fri, 18 Apr 2025 17:47:19 GMT

@Makop What Delizioso Desserts item did you purchase? I see plenty of items for sale which would seem to indicate they DO have available product.

Re: QVC Getting Too Big?

Still Raining — Fri, 18 Apr 2025 18:10:02 GMT

QVC is getting smaller not bigger based on their reports.

They do seem to have an issue with their interface between orders and inventory. Must be a very fluid set of data.

Re: QVC Getting Too Big?

kaydee50 — Fri, 18 Apr 2025 18:17:36 GMT

@spumoni99 Agree.

My take on the OP's problems--QVC has serious inventory control issues; and until the customer receives the product, it is the retailer's (QVC's) responsibility to get the item to the customer who paid for the product. If there is a problem with UPS, Fedex, etc., it is up to the retailer, QVC, to resolve it. JMHO!!!

Re: QVC Getting Too Big?

We rescue cats — Fri, 18 Apr 2025 19:14:47 GMT

To me it seems that they are passing the buck, a sure sign of $$ issues. I used to order quite a bit of food products from them but no more. Nondelivery or over-selling AND then never notifying me that the product would not be coming left me high and dry too often. I sure hope this does not happen at HSN, I've no issues with their food deliveries, but the last beef delivery I received came from Rastellis so I cancelled the subsription.

Re: QVC Getting Too Big?

pdlinda — Fri, 18 Apr 2025 20:40:28 GMT

@Makop What you're describing is UNACCEPTABLE AND INEXCUSABLE ON THE PART OF QVC!

I'm curious about how you resolved this issue...I'm steaming just READING of your experience with this item.

Re: QVC Getting Too Big?

SloopJohnB — Fri, 18 Apr 2025 22:26:35 GMT

@I am still oxox wrote:
You are blaming QVC for a delivery issue, sorry deal with who delivered the object its not QVC's fault

As a customer, one should be able to reasonably expect their item(s) to be delivered in good condition. I'm sure if this happened to you, you would be singing a different tune.

Re: QVC Getting Too Big?

Italian gal — Sat, 19 Apr 2025 00:56:21 GMT

This is why I dont shop here anymore. Its sad.

Re: QVC Getting Too Big?

haddon9 — Sat, 19 Apr 2025 01:12:14 GMT

@I am still oxox wrote:
You are blaming QVC for a delivery issue, sorry deal with who delivered the object its not QVC's fault

@I am still oxox I disagree.

When I had my Etsy shop it was up to me to make sure that my customers received their packages safe & sound. In over ten years I only had one customer who had a package stolen from their porch and another receive a damaged one due to USPS.

I took steps to fix it for both and I was just a small shop. The Q is a huge company and they are responsible for making sure their customer receives their items intact and undamaged.

Re: QVC Getting Too Big?

San Antonio Gal — Sat, 19 Apr 2025 15:14:50 GMT

@Makop - Why did the Total Gym sit out in the snow? Where you not aware it was delivered? Whatever happened with it?

Re: QVC Getting Too Big?

tansy — Sat, 19 Apr 2025 15:22:56 GMT

@San Antonio Gal wrote:
@Makop - Why did the Total Gym sit out in the snow? Where you not aware it was delivered? Whatever happened with it?

Reread her post, @San Antonio Gal. The damage occurred before the box was finally delivered.

Re: QVC Getting Too Big?

San Antonio Gal — Sat, 19 Apr 2025 16:00:17 GMT

@tansy wrote:

@San Antonio Gal wrote:
@Makop - Why did the Total Gym sit out in the snow? Where you not aware it was delivered? Whatever happened with it?
Reread her post, @San Antonio Gal. The damage occurred before the box was finally delivered.

Ah, thanks @tansy . It sat out in the snow somewhere and then was delivered. Makes sense now.

Re: QVC Getting Too Big?

AngelaaQVC — Sat, 19 Apr 2025 18:17:52 GMT

I'm truly sorry to hear that your snacks wont arrive in time for Easter! I share your frustration and would be happy to look into our options with you. Please send me your Order Number at qvcsocialteam@qvc.com. We ask that you include the Total Gym Order Number, as well. We would like to look into a solution for your return.

Our apologies that you missed out on some items you really wanted. When our orders process at midnight, there are those that are declined, or they might have been canceled before that time. These items go back into our inventory, which is why you might see some available the next day. They are usually very limited, but it is a great opportunity to pick something up that you might have missed out on!

Thank you for your patience and understanding. We are here for you and look forward to your email.

Re: QVC Getting Too Big?

geezerette — Sat, 19 Apr 2025 22:08:05 GMT

@AngelaaQVC wrote:
I'm truly sorry to hear that your snacks wont arrive in time for Easter! I share your frustration and would be happy to look into our options with you. Please send me your Order Number at qvcsocialteam@qvc.com. We ask that you include the Total Gym Order Number, as well. We would like to look into a solution for your return.

Our apologies that you missed out on some items you really wanted. When our orders process at midnight, there are those that are declined, or they might have been canceled before that time. These items go back into our inventory, which is why you might see some available the next day. They are usually very limited, but it is a great opportunity to pick something up that you might have missed out on!

Thank you for your patience and understanding. We are here for you and look forward to your email.

@Makop

Re: QVC Getting Too Big?

Catch71 — Mon, 21 Apr 2025 13:33:57 GMT

I am tired of putting something in my cart and getting the pop up saying Just Sold Out. Very annoying to show it available then getting this message.

Re: QVC Getting Too Big?

RetRN — Mon, 21 Apr 2025 13:50:53 GMT

It is what it is. Thankfully, there are other places to shop.