topic Why have I not been receiving any QVC emails? in Customer Care

Why have I not been receiving any QVC emails?

Caffeina — Thu, 02 Feb 2017 16:38:49 GMT

None in my email or spam folder.

Re: Why have I not been receiving any QVC emails?

Anonymous — Thu, 02 Feb 2017 16:54:08 GMT

Hi @Caffeina We have updated your email notifications, please give it until Monday and let us know if you are receiving them.

Re: Why have I not been receiving any QVC emails?

Caffeina — Thu, 02 Feb 2017 17:33:54 GMT

Thanks!

Re: Why have I not been receiving any QVC emails?

Anonymous — Thu, 02 Feb 2017 17:52:23 GMT

@Caffeina My pleasure

Re: Why have I not been receiving any QVC emails?

SeaMaiden — Fri, 03 Feb 2017 18:20:48 GMT

Because I have been getting them all!

Re: Why have I not been receiving any QVC emails?

rhine — Sat, 04 Feb 2017 12:03:22 GMT

I have tried NUMEROUS times to get emails and notifications of upcoming TSV's and the cusstomer service folks say they have it fixed but I still never receive anything. It's very frustrating.

Re: Why have I not been receiving any QVC emails?

plc123 — Sat, 04 Feb 2017 16:39:58 GMT

I haven't received any e-mails of upcoming TSV's in months and i am signed up for everything. I finally just gave up.

Re: Why have I not been receiving any QVC emails?

Caffeina — Tue, 07 Feb 2017 00:33:46 GMT

@Anonymous wrote:
Hi @Caffeina We have updated your email notifications, please give it until Monday and let us know if you are receiving them.

@Anonymous, I still haven't received any emails.

Re: Why have I not been receiving any QVC emails?

Anonymous — Thu, 09 Feb 2017 14:09:02 GMT

Hi @Caffeina, I am sorry it is still not working for you. I will send your information to the team that works with these issues. Hopefully we can get this corrected soon.

Re: Why have I not been receiving any QVC emails?

Caffeina — Thu, 09 Feb 2017 16:29:17 GMT

Thank you @Anonymous. . The last email I received from QVC was on 1/27/17. I don't know if there's a connection or it's just coincidence, but the last email I received from HSN was on 1/26/17. Do you both use the same service to send emails?

Several days after the emails stopped, I checked my accounts and had been unsubscribed to all email. I know for certain this was not done on my end, and I signed up for them again.

My regular email is with Comcast. I wanted to rule out that the problem wasn't with them, so I yesterday I changed both my QVC and HSN emails to a different address with a different domain. I received confirmations regarding the change in email address, but that's it. I even signed up for QVC reminders, and I'm still not receiving anything. Still no HSN emails either.

Please share this information with the team if you think it might help them.

Re: Why have I not been receiving any QVC emails?

Starfish — Sun, 12 Feb 2017 01:35:21 GMT

I had the same problem. No matter what I did--call Cust Ser, update my email preferences, etc. Finally I had to change my email address to my gmail account. I thought that maybe it was because I was on Comcast. After I changed to gmail account--voila! I began getting emails again.

CS couldn't explain it. I am also not able to "heart" any items anymore. Not sure why but the hearts have disappeared!

Re: Why have I not been receiving any QVC emails?

Caffeina — Wed, 22 Feb 2017 20:54:57 GMT

@Anonymous wrote:
Hi @Caffeina, I am sorry it is still not working for you. I will send your information to the team that works with these issues. Hopefully we can get this corrected soon.

Has there been any word from the team? I'm still not receiving emails. I confirmed with Comcast that they're not blocking you from my inbox.

Re: Why have I not been receiving any QVC emails?

Wayne-QVC — Thu, 23 Feb 2017 07:11:22 GMT

@Caffeina No news yet, but I will forward another request. I'm so sorry for the inconvenience.

Re: Why have I not been receiving any QVC emails?

BalletBabe — Thu, 23 Feb 2017 15:17:23 GMT

@SeaMaiden wrote:
Because I have been getting them all!

LOL SEA!

Re: Why have I not been receiving any QVC emails?

Caffeina — Thu, 02 Mar 2017 16:42:02 GMT

@Wayne-QVC wrote:
@Caffeina No news yet, but I will forward another request. I'm so sorry for the inconvenience.

Still no emails. Can you find out why they're not being sent?

Re: Why have I not been receiving any QVC emails?

Caffeina — Sat, 04 Mar 2017 21:07:26 GMT

Will someone please escalate this to a person who can actually verify that you're sending me emails?

I sent a message through the form on your website on March 3, which said:

"I'm subscribed to QVC emails, but you're not sending them to me. I've
complained several times in the Customer Service forum over the past month,
and still no emails. See
http://community.qvc.com/t5/Customer-Care/Why-have-I-not-been-receiving-any-QVC-emails/td-p/3492559
I verified with Comcast that they are not blocking your emails. Please
escalate my complaint to find out why QVC is not sending emails to me."

It appears that the person who responded didn't read what I wrote and sent a canned response today. She also gave an incorrect email to add to my address book:

"I'm sorry you're not receiving our emails. Our records indicate that we
have your correct email address on file. Please be sure our
webmaster@qvc.com is in your address book, as the problem could be a Spam
filter within the email program.

If you continue to have problems, please contact your internet service
provider for assistance."

Here is a link to a post I made in Comcast's email forum last week. http://forums.xfinity.com/t5/Email-Web-Browsing/Missing-emails-from-QVC-and-HSN/m-p/2871723#M176052 A Comcast employee said "...I see many other messages from @e.qvcemail.com coming in fine over the past two weeks to other comcast subscribers - just not to you. So, the qvc issue appears to be at their end.

If you've been talking to someone there, we can work with them. Send me a private forum message (click on the username in this posting) with contact details for them, and we'll reach out."

No one at QVC has yet verified that emails are being sent to me. Comcast says you're not. I know and you know I'm subscribed to emails. Just because I'm subscribed doesn't necessarily mean you're sending them. HSN was able to figure out and fix the problem which was on their end, can you?

Re: Why have I not been receiving any QVC emails?

Barbara-QVC — Sat, 04 Mar 2017 22:24:23 GMT

@Caffeina wrote:

Will someone please escalate this to a person who can actually verify that you're sending me emails?

I sent a message through the form on your website on March 3, which said:

"I'm subscribed to QVC emails, but you're not sending them to me. I've
complained several times in the Customer Service forum over the past month,
and still no emails. See
http://community.qvc.com/t5/Customer-Care/Why-have-I-not-been-receiving-any-QVC-emails/td-p/3492559
I verified with Comcast that they are not blocking your emails. Please
escalate my complaint to find out why QVC is not sending emails to me."

It appears that the person who responded didn't read what I wrote and sent a canned response today. She also gave an incorrect email to add to my address book:

"I'm sorry you're not receiving our emails. Our records indicate that we
have your correct email address on file. Please be sure our
webmaster@qvc.com is in your address book, as the problem could be a Spam
filter within the email program.

If you continue to have problems, please contact your internet service
provider for assistance."

Here is a link to a post I made in Comcast's email forum last week. http://forums.xfinity.com/t5/Email-Web-Browsing/Missing-emails-from-QVC-and-HSN/m-p/2871723#M176052 A Comcast employee said @"...I see many other messages from @e.qvcemail.com coming in fine over the past two weeks to other comcast subscribers - just not to you. So, the qvc issue appears to be at their end.

If you've been talking to someone there, we can work with them. Send me a private forum message (click on the username in this posting) with contact details for them, and we'll reach out."

No one at QVC has yet verified that emails are being sent to me. Comcast says you're not. I know and you know I'm subscribed to emails. Just because I'm subscribed doesn't necessarily mean you're sending them. HSN was able to figure out and fix the problem which was on their end, can you?

Hi @Caffeina

I am so sorry that your still not receiving our emails. Thank you for the additional details - I will definitely send this information as a follow up to what @Wayne-QVC had previously submitted.

I do hope this is straightened out soon and we do appreciate your patience.

Barb

QVC Customer Care

Re: Why have I not been receiving any QVC emails?

Eva-QVC — Mon, 06 Mar 2017 16:01:12 GMT

@Caffeina wrote:

None in my email or spam folder.

Hello @Caffeina - You should start to receive your email notifications around Wednesday or Thursday. I'm sorry this has taken a while to fix. There are a varietyof reasons why this happens - an email could have been marked as spam, an inbox is full, or your email domain, Comcast, marked it as undeliverable. All should be good now so let us know. Thanks!

@rhine & @plc123 - This includes you also.

Re: Why have I not been receiving any QVC emails?

Caffeina — Thu, 09 Mar 2017 15:57:52 GMT

@Eva-QVC, thank you! The emails started arriving yesterday at 3:15 AM. Received a few throughout the day, and my TSV email arrived today.

Re: Why have I not been receiving any QVC emails?

Meezerpleezer — Fri, 10 Mar 2017 11:28:10 GMT

@rhine I have the same problem. I have tried to fix my settings. CS said that they fixed the situation but still no emails. I haven't received a TSV email in almost a year. The e-mails are not going into the trash nor are they being blocked. Not sure what the problem is.