topic Re: QVC web page & IPAD Air issues using Safari in Customer Care

QVC web page & IPAD Air issues using Safari

KathyPet — Thu, 02 Feb 2017 14:54:41 GMT

IS anyone else who uses a IPAD Air having issues with the QVC web site using the Safari Browser? WHen I go to the QVC home page and tap on Shop by Category the drop down list of categories appears. TApping a specific category refreshes the page but brings me back a blank page with nothing on it. THis is the case with all the categories except the bottom 3 (Pro Football, Garden Center and Clearance) which work just fine. ANy suggestions?

Re: QVC web page & IPAD Air issues using Safari

Anonymous — Thu, 02 Feb 2017 15:02:00 GMT

@KathyPet I'm not sure why you are having the issue, however you may want to try changing browsers to see if that helps.

Re: QVC web page & IPAD Air issues using Safari

Magny — Thu, 02 Feb 2017 15:08:03 GMT

No problems as you have mentioned, but for the last month or so, the streaming format has changed, & the graphic frequently hides anyone or thing on left side. Also, for some reason, the graphic does not show the item #, & often, it stays on screen long after the item has been presented. I sometimes use the app, but can't get used to it.

Re: QVC web page & IPAD Air issues using Safari

wildlifewitch — Thu, 02 Feb 2017 23:34:35 GMT

@KathyPet wrote:
IS anyone else who uses a IPAD Air having issues with the QVC web site using the Safari Browser? WHen I go to the QVC home page and tap on Shop by Category the drop down list of categories appears. TApping a specific category refreshes the page but brings me back a blank page with nothing on it. THis is the case with all the categories except the bottom 3 (Pro Football, Garden Center and Clearance) which work just fine. ANy suggestions?

Have you installed the new ios update from this week?

Re: QVC web page & IPAD Air issues using Safari

tansy — Fri, 03 Feb 2017 00:40:43 GMT

@KathyPet wrote:
IS anyone else who uses a IPAD Air having issues with the QVC web site using the Safari Browser? WHen I go to the QVC home page and tap on Shop by Category the drop down list of categories appears. TApping a specific category refreshes the page but brings me back a blank page with nothing on it. THis is the case with all the categories except the bottom 3 (Pro Football, Garden Center and Clearance) which work just fine. ANy suggestions?

I had that issue this morning, @KathyPet, but it's working normally now for me.

I did download the new update last night FWIW.

Re: QVC web page & IPAD Air issues using Safari

KathyPet — Fri, 03 Feb 2017 02:13:14 GMT

YEs I do,have the latest IOS software version.

Re: QVC web page & IPAD Air issues using Safari

dooBdoo — Fri, 03 Feb 2017 13:24:01 GMT

@KathyPet, I tried but I can't duplicate the problem on my iPad. I wonder... did you close the Safari app in background, go into Settings, and clear all the history and website data, and then relaunch Safari? There might be some corrupted data or cookies causing the problem.