topic Re: Help in Customer Care

Help

joannew — Thu, 02 Feb 2017 05:33:31 GMT

When a customer returns a product that's on auto-delivery & easy-pays , why does QVC Customer Service not remove/cancel future easy-pays and your auto delivery program? My list of future easy-pays still has listed payments for five returned items.

Re: Help

Venezia — Thu, 02 Feb 2017 06:03:33 GMT

@joannew wrote:
When a customer returns a product that's on auto-delivery & easy-pays , why does QVC Customer Service not remove/cancel future easy-pays and your auto delivery program? My list of future easy-pays still has listed payments for five returned items.

Why would you expect them to cancel your auto-delivery? You might have a reason for returning a single shipment, but still want the future ones.

I've had A/D programs where the items change (for instance makeup kits). I certainly wouldn't want them cancelling the program, if I didn't like one kit.

I've always assumed it's my own responsibility to manage my A/D programs. If you return an A/D item and don't want any future shipments, go online and cancel it. It's pretty easy!

Re: Help

x Hedge — Thu, 02 Feb 2017 08:54:51 GMT

@joannew, I'd be furious if QVC took it upon themselves to cancel my AD if I returned one item in the series. Like @Venezia, I also have an order on AD that changes from one shipment to the next.

A return doesn't mean I don't want the next shipment.

You need to sign in to your QVC account and cancel all future shipments. It will ask you to confirm your cancellation.

Re: Help

RespectLife — Thu, 02 Feb 2017 14:18:21 GMT

I agree with the other posters.

I don't want QVC deciding which future shipments I receive just because I returned one.

They have no way of knowing your intentions.

You can also just easily call Customer Service and they can cancel anything you want.

Re: Help

DecorDiva — Thu, 02 Feb 2017 17:25:03 GMT

I remember at one time if you cancelled two shipments in a row of an auto-delivery program that QVC did cancel the whole program. Don't know if that's still the case now.