topic Re: Unable to complete order in Customer Care

Unable to complete order

Kitty Galore — Fri, 21 Mar 2025 14:01:59 GMT

says routine maintenance try back later ! what ?! It state's estimated advanced pricing and tax , won't let me use EP or promo code ! Anyone else's having this issue ? I did write CS waiting g to hear back . I'm sure my items will be gone by then though ..crazy !

Re: Unable to complete order

rockygems123 — Fri, 21 Mar 2025 14:05:03 GMT

@Kitty Galore

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.

Re: Unable to complete order

We rescue cats — Fri, 21 Mar 2025 14:07:18 GMT

Did you try calling to order? Just wondering if the problem is system wide or only online.

Re: Unable to complete order

Kitty Galore — Fri, 21 Mar 2025 14:09:39 GMT

@We rescue cats wrote:
Did you try calling to order? Just wondering if the problem is system wide or only online.

@We rescue cats I'm going to try that ! This is so crazy never encountered it before .

Re: Unable to complete order

Msmajell — Fri, 21 Mar 2025 14:54:21 GMT

I too had a problem with the routine maintenance message after an order went through and I wad unable to check gir accuracy. I tried the CHAT option and calling the customer care number. Neither were able to provide answers to my questions. If my order is incorrect am I am unable to correct it because of how fast they make it impossible to do so, I’ll be streamed.

Re: Unable to complete order

Kitty Galore — Fri, 21 Mar 2025 15:08:09 GMT

@Msmajell wrote:
I too had a problem with the routine maintenance message after an order went through and I wad unable to check gir accuracy. I tried the CHAT option and calling the customer care number. Neither were able to provide answers to my questions. If my order is incorrect am I am unable to correct it because of how fast they make it impossible to do so, I’ll be streamed.

@Msmajell @I still get same message with Est. Tax, and says advsnced irder Can't use promo still or EP !! Decided to forget it altogether !

Re: Unable to complete order

deeva — Fri, 21 Mar 2025 15:08:35 GMT

I've been having problems since 5 am. Called Customer Service, they couldn't even access my account because of their problems.

Told me to check back in a couple of hours. Still not working.

Re: Unable to complete order

Kachina624 — Fri, 21 Mar 2025 15:20:04 GMT

@rockygems123 wrote:
@Kitty Galore

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.

@rockygems123. I don't know why they put everything on some type of special pricing then send promotional codes that won't work with them.

Counter productive waste of time and certainly not an incentive.

Re: Unable to complete order

rms1954 — Fri, 21 Mar 2025 15:37:11 GMT

I tried four times to reach them by phone and was left hanging on hold. I called again and requested a call back and they did but when I answered the call and "press 1 to speak with a rep" I got disconnected. Call back again and requested a call back and they said I was already waiting to get a call back. So hung up, waited and in 1 minute I got a call back but she could not help me because their systems were down and call back in a hour. Just for funsies I asked "why" and she said very sheepishly "I don't know." Sounded like I woke her up.

You'd think they would put it on top of home page or add a phone recording.

Re: Unable to complete order

Peppertime — Fri, 21 Mar 2025 15:40:02 GMT

I wanted to buy the TSV so much and now I see some colors and sizes are on waitlist. How are people getting their orders through? They keep telling me on the chat "check back in 2 hours." Lol

Re: Unable to complete order

rockygems123 — Fri, 21 Mar 2025 16:31:43 GMT

@Kachina624 wrote:

@rockygems123 wrote:
@Kitty Galore

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.
@rockygems123. I don't know why they put everything on some type of special pricing then send promotional codes that won't work with them.

Counter productive waste of time and certainly not an incentive.

@Kachina624

I agree and a sale is a sale. Make $ you knuckleheads instead of turning away customers.

OP said she gave up and walked away. Think of the numbers that did that today myself included.

Re: Unable to complete order

simplyfriends — Fri, 21 Mar 2025 16:50:18 GMT

@Kitty Galore Same here. I've tried several times today.
I returned a package that was sent to me by mistake and want to confirm they received it. Anyone missing a Jeanie Garth jean jacket?? The item they were supposed to send never arrived but they continue to take the easy pays. I'm trying to clear it up after the CS rep 3 weeks ago told me the easy pays would stop since I never received my order.

Re: Unable to complete order

PhilaLady1 — Fri, 21 Mar 2025 17:02:39 GMT

I had problems trying to order, too. Couldn't enter the coupon code in the field where you are supposed to put it. Also the items recently on air would not display. I decided to not call customer service and I simply did not order anything. I am thinking, why should I beg QVC to take my money.

Re: Unable to complete order

rockygems123 — Fri, 21 Mar 2025 21:46:12 GMT

@Kachina624 wrote:

@rockygems123 wrote:
@Kitty Galore

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.
@rockygems123. I don't know why they put everything on some type of special pricing then send promotional codes that won't work with them.

Counter productive waste of time and certainly not an incentive.

@Kachina624

They came up with another plan and it's Free Ship until midnight tonight.

The item I wanted actually worked out with free shipping, order went through. At least it says it did. Ha.

Re: Unable to complete order

Peppertime — Fri, 21 Mar 2025 21:51:46 GMT

I'm still confused how the tsv sold out if there was a problem with ordering? How did those customers get through??

Re: Unable to complete order

Mz iMac — Fri, 21 Mar 2025 22:21:53 GMT

@Peppertime Probably through phone. The # is always on tv underneath the item # info.

I always use the phone to order, never on hold & always get a human in under 60 seconds.

Re: Unable to complete order

Kachina624 — Fri, 21 Mar 2025 22:45:03 GMT

@simplyfriends. Send an email to the mods, they'll fix it. Include your order#.

Qvcsocialteam@qvc.com