topic Re: Received used clothing!! in Customer Care

Received used clothing!!

nicole s — Tue, 04 Mar 2025 01:45:05 GMT

I just received two items this week that were NOT new items. First, I received a pair of Peace Love World jeans that came with cat hair! I’m allergic to cats and immediately started to get a runny nose and watery eyes. Then, today received a Me by Jennie Garth sweater hoodie and the item had clearly been washed as you could tell by the wrinkled inside tag and folding of item. Really QVC? I have been a customer for 25 years and this is getting rediculous. These were NOT as is items. I’m not sending them back because return fees are so high. I am really contemplating not ordering anymore. Items have gotten so expensive and quality just isn’t there.

Re: Received used clothing!!

elated — Thu, 06 Feb 2025 03:54:26 GMT

@nicole s @This is the description of "as is" items

This item may be a customer return, vendor sample, discontinued inventory, or on-air display and may not be new. In some instances, these items are repackaged by QVC. QVC does not guarantee that this product will meet your expectations or standards. Additionally, for a variety of reasons, including, but not limited to, the fact that the item is not in its originally manufactured condition, the manufacturer may not, and you should not expect that the manufacturer will, honor any original warranty that may have been offered in connection with this product. As with other items sold by QVC, we want you to be completely satisfied with every order. Accordingly, if for any reason you are not entirely pleased with this product, simply return the item within 30 days of receipt for a refund of the purchase price minus the shipping and handling charge and the Q Return Label fee.

Re: Received used clothing!!

Tori3569 — Thu, 06 Feb 2025 04:17:36 GMT

@nicole s wrote:
I just received two items this week that were NOT new items. First, I received a pair of Peace Love World jeans that came with cat hair! I’m allergic to cats and immediately started to get a runny nose and watery eyes. Then, today received a Me by Jennie Garth sweater hoodie and the item had clearly been washed as you could tell by the wrinkled inside tag and folding of item. Really QVC? I have been a customer for 25 years and this is getting rediculous. These were as is items. I’m not sending them back because return fees are so high. I am really contemplating not ordering anymore. Items have gotten so expensive and quality just isn’t there.

Hence the term "as is". I will buy anything as is except clothing, just for the reason you're experiencing.

Re: Received used clothing!!

Goodie2shoes — Thu, 06 Feb 2025 04:55:36 GMT

A few posts ago someone noted receiving "as is " items and very disappointed. That's the reason I don't purchase "as is" I only purchase new items. I don't want anything someone else has worn. When I receive my fashion order it goes straight into the washing machine before I even try it on.

Re: Received used clothing!!

Love my grandkids — Thu, 06 Feb 2025 05:04:35 GMT

@nicole s "As is" means exactly that. You get something that's used or returned. Easy peasy.

Re: Received used clothing!!

Kachina624 — Thu, 06 Feb 2025 05:10:51 GMT

@nicole s. Mark them defective and return them. Usps will pick them up at your home with a return label.

Re: Received used clothing!!

meallen616 — Thu, 06 Feb 2025 06:00:36 GMT

@nicole s,

Re: Received used clothing!!

Roscoe the Rascal — Thu, 06 Feb 2025 11:56:13 GMT

I have never purchased as is because I do not want items like you described. So many the first thing they do is wash and item and I am careful how I do that. I'm just not crazy about used.

If I were to buy and as is it would probably not be in the clothing line. That is just me. Some have had good luck.

I wait for clearance or lunchtime deals the most.

Re: Received used clothing!!

CalminHeart — Thu, 06 Feb 2025 13:05:55 GMT

@nicole s wrote:
I just received two items this week that were NOT new items. First, I received a pair of Peace Love World jeans that came with cat hair! I’m allergic to cats and immediately started to get a runny nose and watery eyes. Then, today received a Me by Jennie Garth sweater hoodie and the item had clearly been washed as you could tell by the wrinkled inside tag and folding of item. Really QVC? I have been a customer for 25 years and this is getting rediculous. These were as is items. I’m not sending them back because return fees are so high. I am really contemplating not ordering anymore. Items have gotten so expensive and quality just isn’t there.

As-is means it's a return, worn by models, or used on air or display. If you aren't willing to take a chance on as-is, buy just the new items at full price.

Re: Received used clothing!!

RespectLife — Thu, 06 Feb 2025 13:29:56 GMT

@Kachina624 wrote:
@nicole s. Mark them defective and return them. Usps will pick them up at your home with a return label.

AND @nicole s

You will/should get a FULL refund!

OF course send them back!! Super simple.

Use the prepaid label.

Go online and schedule a FREE USPS pick up. Stick it in your mailbox.

You will have an email receipt of the pick up.

While I know you shouldn't have to go through this, it really is very simple.

I'd probably call CS and let them know your issues....and have them mark it to give you a Full refund.

NEVER keep something that is defective!!!

Re: Received used clothing!!

Pecky — Thu, 06 Feb 2025 13:52:12 GMT

I would contact customer service they will note it in the system. Send it back as defective you won't be charged for the return. Easy peasy.

Re: Received used clothing!!

skatting44 — Thu, 06 Feb 2025 15:41:29 GMT

Was reluctant to buy any " As Is " but took the plunge and received an Issac jacket that was just perfect with tag with extra buttons . So, that once I lucked out.

I've always wondered abt all the clothes the Hosts wear when they are smearing lotion and makeup all over their arms/hands during demos if it accidently transfers onto the clothes . I 've heard Shawn mention on air that she's gotten makeup on the clothes when was wearing on air .

Maybe , QVC launderies items and sell " As Is ".

Re: Received used clothing!!

We rescue cats — Thu, 06 Feb 2025 15:45:34 GMT

I have received a few things that were obvious returns, the packaging was way off. Just this week I opened a box with a cleaning tool in it that was all askew. All is okay, but I'm trying the tool today to make sure it all works.

Re: Received used clothing!!

Kachina624 — Thu, 06 Feb 2025 16:32:36 GMT

Over 30+ years of shopping I've received many customer returns and never got one that wasn't perfect.

I've ordered a few "as is", most recently Evelyn & Bobbie brass which are close to $100 ea. Over a period of a couple months, I ordered 5 bras. All were brand new in original sealed packages at half price. I figure it's worth taking a chance for savings like this. I was very pleased.

Re: Received used clothing!!

DrakesMomma — Thu, 06 Feb 2025 16:42:25 GMT

I've been ordering As Is for about a dozen years and seldom a problem. Once I received a pair of earrings smashed up and a pair of pants that had so much fabric softener I could smell it through the packing. Returned those items without an issue. Most things I receive appear to be new.

Re: Received used clothing!!

Patches1988 — Thu, 06 Feb 2025 20:43:48 GMT

I ordered a BIG Deal PN purse a few weeks ago. The purse received was clearly used as her items are packaged nice and there was a campho phenique box in the inside pocket. CS apologized and I had ordered the matching wallet and they said I could return that free too. That was clearly unacceptable and I was somewhat surprised of quality control - lack of.

Re: Received used clothing!!

AuntG — Thu, 06 Feb 2025 23:32:58 GMT

But don't they also send returned items out as new? I've read complaints of people paying full price and getting 'as is' merchandise.

Re: Received used clothing!!

RespectLife — Fri, 07 Feb 2025 13:45:38 GMT

@AuntG wrote:
But don't they also send returned items out as new? I've read complaints of people paying full price and getting 'as is' merchandise.

Yes they do @AuntG

Just because something had been returned doesn't necessarily make it 'As is'

I have rec'd tons of items that were returns, you can easily tell by the new square label with smaller print that has been applied. Original labels are rectangle and large bold print.

If I had an issue, I'd send it back as defect and get a full refund.

Having worked in retail, any return went right back on the rack unless defective/damaged. Just because someone took it home, possibly/probably tried it on doesn't make it unsellable as new.

When you shop B&M, you have No idea how many bodies that item has been on! I've seen items hanging on the rack w/ makeup on them!

Re: Received used clothing!!

nicole s — Sun, 02 Mar 2025 02:10:32 GMT

I miss typed! It was not an "as is" item.

Re: Received used clothing!!

Group 5 minus 1 — Sun, 02 Mar 2025 16:10:15 GMT

What was it? A sale item, clearance item? Sounds like the products were unacceptable?