topic Re: I Received a Refund in Customer Care

I Received a Refund

Puzzle Piece — Sat, 15 Feb 2025 00:47:38 GMT

I ordered something for Valentine's day for a friend. It was guarnteed to be recieved by the 13th, no later. It never arrived and I was told it would be up until the 20th to be delivered.

I ordered in plenty of time - the 6th but it didn't happen. I was given a refund and the order cancelled.

Re: I Received a Refund

haddon9 — Sat, 15 Feb 2025 00:58:35 GMT

Okay....It's disappointing but you got your money back.

Re: I Received a Refund

shoesnbags — Sat, 15 Feb 2025 01:30:21 GMT

@Puzzle Piece

Was this from QVC?

Re: I Received a Refund

Etoile308 — Sat, 15 Feb 2025 03:36:18 GMT

That's the least I would expect. The classy thing would have been to offer you some type of additional coupon.

Re: I Received a Refund

Puzzle Piece — Sat, 15 Feb 2025 16:39:49 GMT

@shoesnbags Yes it was from the Q

Re: I Received a Refund

stevieb — Sat, 15 Feb 2025 16:49:14 GMT

Knowing how uneven QVC's shipping and delivery are, I'd not think ordering on the 6th for the 14th is plenty of time. Sometimes delivery is quick but often it's not. I ordered something on the 8th the delivery date for which has now changed multiple times. The current date is the 17th, almost ten days, which seems a bit long to me. Then again, I don't understand their warehousing system at all or know when something is shipping from them or directly from the vendor. In this instance, the item appears to be shipping from a QVC warehouse in California to a destination on the east coast. One wonders why items aren't warehoused in a way that makes more geographical sense. You simply can't charge for shipping, sometimes a lot, and then take ten days to deliver the goods and expect customers to like it.

Re: I Received a Refund

ValuSkr — Sat, 15 Feb 2025 17:13:11 GMT

At least they backed up their guarantee. They didn't say "so sorry, so sad."