topic Returns? in Customer Care

Returns?

Starpolisher — Sun, 02 Feb 2025 11:26:44 GMT

Why is it that 3 items that I ordered came together in one bag, without a return slip. Yet, when I go online to print out return for two of them, I have to send them separately?

Re: Returns?

I am still oxox — Sun, 02 Feb 2025 13:12:54 GMT

You do not have to send them separately

Re: Returns?

Pecky — Sun, 02 Feb 2025 13:32:08 GMT

You don't have to send them separately. I just did this Friday. I printed one label and put two items in one bag.

Re: Returns?

CalminHeart — Sun, 02 Feb 2025 13:36:56 GMT

Here is what my friend does with another retailer.

She prints all the labels. She puts one on the box. She cuts the order barcodes (not the UPS/USPS one) off the other labels and tapes them right below the order barcode on the first label. That other retailer never charges her for multiple labels.

Caution. I have no idea if it'll work with Q since they aren't the all that reliable when sending multiple items back together.

Re: Returns?

skatting44 — Sun, 02 Feb 2025 14:20:42 GMT

@Starpolisher

You are taking a big chance with QVC in sending two items back in one bag. Their returns / exchange dept are not reliable as my experience has been in the past . Many times I send something for exchange and they do a return instead even when it appears stock # are not an issue . They often charge return shipping fees erronously on defective/broken items and even if you receive a wrong item by mistake . Also if they send you a box containing several items , if a packing slip is included they will likely charge you $8.95 or more if you return only one item if you use a return slip . I've returned 2 items in one package with slips included for each and they only gave credit for one item . Requires constantly contacting QVC to straighten things out on exchanges & returns.

Look at it this way, each item will have a separate tracking # on the return/exchangeto fall back on .

Re: Returns?

geezerette — Sun, 02 Feb 2025 15:17:28 GMT

Returns have gotten really 'iffy' lately, I suspect the last set of layoffs had a lot to do with it.

Even ordering more than one different product in the same order. I ordered two different items from the same vendor, returned one, and got refunded for the cheaper item in that same order.

That's just another reason I've curtailed my shopping here.

They really have a lot of problems they need to fix if they intend to stay competitive in business.

Re: Returns?

RespectLife — Mon, 03 Feb 2025 14:20:22 GMT

@I am still oxox wrote:
You do not have to send them separately

You do if they are items that go to different warehouses. Clothing and jewelry return to different locations.

The OP did not specify!!!

Re: Returns?

PattiJ — Sat, 16 Aug 2025 23:46:10 GMT

They sent me three orders in one bag. How can I sent three items back with three labels when I only received one bag. If they want everything shipped back separately they should send them separately. This is my first experience without a label. I think I will start shopping in the local mall again. It takes far too long to receive refund and sizing is impossible to guess correctly. If I need an exchange I often don't receive one. And when I don't want an exchange and just want a refund I get several of the returned items sent.