topic Re: GLOVE RECALL REVISITED in Customer Care

GLOVE RECALL REVISITED

Suzy Q from PA — Thu, 12 Dec 2024 13:28:29 GMT

I am disappointed with the hoops one has to jump through to get a refund on the oven gloves. Receipt is not enough.....I need to find, lline up, label and send a picture of the gloves !! The Q already knows I purchased four pair of the gloves from their website !!

So.....I looked up the product recalls at the bottom of the Q homepage and there is a link to complain about company response to a recall with Consumer Products Safety.

If you are also frustrated with the Q lack of response...fill out the form !

Re: GLOVE RECALL REVISITED

Still Raining — Thu, 12 Dec 2024 14:08:14 GMT

Since it is not an expensive item and the process is onerous (on purpose?), I would quit trying.

But for sure I would take note of who sold it.

Re: GLOVE RECALL REVISITED

Knit-Chick — Thu, 12 Dec 2024 14:23:10 GMT

I agree, I started the process and then stopped. I thought having a screen shot of my order would have been enough. Kind of frustrating.

Re: GLOVE RECALL REVISITED

skatting44 — Thu, 12 Dec 2024 14:29:35 GMT

@Suzy Q from PA

Thanks for sharing . I too bought a couple of pairs of these gloves . I too was planning to follow up on a refund.

I agree that's Poor business to make it so difficult to get reimbursed when in fact QVC has all our account information .

I've experienced getting my hand burned through the glove. To me it's the areas where the raised design does not cover the fabric

Re: GLOVE RECALL REVISITED

buddysgirl — Thu, 12 Dec 2024 14:30:05 GMT

The customer being frustrated with all the information required, and not asking for the credit is exactly what they are hoping for. Yes, remember the brand!

Re: GLOVE RECALL REVISITED

San Antonio Gal — Thu, 12 Dec 2024 14:46:03 GMT

Just curious - what was the original price of these gloves?

Re: GLOVE RECALL REVISITED

50Mickey — Thu, 12 Dec 2024 15:31:48 GMT

@San Antonio Gal $19.92. In April of 2020, I bought 3 pairs of gloves. The order is still in my order history. With tax and shipping it came to around $60. I kept one pair and gave the other 2 away. So I can't line all three up and take a picture. It's not worth my time to try and navigate the return process.

Re: GLOVE RECALL REVISITED

Suzeecat — Thu, 12 Dec 2024 16:56:34 GMT

This is just ridiculous! QVC has a record of our orders, that should be enough proof that we purchased them and are entitled to a full refund or replacement.

Re: GLOVE RECALL REVISITED

Q-Checker — Thu, 12 Dec 2024 18:47:58 GMT

Check out my post under Kitchens. My gloves were unused (planned to be a Christmas gift) and I was told by QVC CS Rep that I could get a refund.

Re: GLOVE RECALL REVISITED

Winkk — Thu, 12 Dec 2024 21:00:23 GMT

I agree @Suzy Q from PA -- I jumped through all the hoops . Took pictures, wrote the recall number on them and filled out the form.

I didn't care if I got the refund since I've been using the mitts without any problems. But, I received an email today saying I will be getting a check in the next 10 - 15 days. I bought 2 pair so I'll get $20.

Re: GLOVE TREVISITED

WORKING GAL — Thu, 12 Dec 2024 22:50:03 GMT

@San Antonio Gal- I bought a single pair (that's how they were originally sold) in 2018 and paid $19.98.

Re: GLOVE RECALL REVISITED

89135 — Tue, 17 Dec 2024 19:14:01 GMT

@Winkk Who did you get your email from? I went thru all the hoops and got a Thank You for submitting and a registration Id # a week or so ago and have not received any email.

*UPDATE*....I had deleted the email and just found from 12/6...

Re: GLOVE RECALL REVISITED

Winkk — Tue, 17 Dec 2024 21:18:52 GMT

@89135 wrote:
@Winkk Who did you get your email from? I went thru all the hoops and got a Thank You for submitting and a registration Id # a week or so ago and have not received any email.

*UPDATE*....I had deleted the email and just found from 12/6...

@89135 .. The email was from ovengloves@realtimeresults.com. I went to QVC's web page and at the very bottom there was a link for recalled items. I just followed the directions from there.

It did take a few days before I got a response. They may have so many requests coming in it might take longer.

Re: GLOVE RECALL REVISITED

Lorainey — Fri, 03 Jan 2025 02:49:21 GMT

I agree about jumping through hoops to get refund. I’v purchased 2 pairs as gifts and don’t feel I should have to ask recipients to do all that is required. Another pair I had purchased for myself definitely has a defect.

Re: GLOVE RECALL REVISITED

Q-Checker — Fri, 03 Jan 2025 03:02:37 GMT

@Lorainey See my posts in this Forum and also in the Kitchen forum. I got a refund for two pairs of unused Temptations gloves using the usual return process -- finally! If I am ever tempted to buy another Temptations product, I will just say NO! The amount of money was relatively small, but the principle was huge in my opinion. I could not just eat the loss and forget about it.

Re: GLOVE RECALL REVISITED

Bellaella — Sun, 02 Feb 2025 10:06:39 GMT

Re: GLOVE RECALL REVISITED

docsgirl — Sun, 02 Feb 2025 18:22:35 GMT

I do not watch, nor do I purchase anything from Temptations but I'm just posing this question out of curiosity. Did Tara Tesher ever address this issue and did she ever make an on-air apology? Also, are these gloves still for sale? If she failed to apology, on her way to the bank, I say shame on her. Those gloves are a product she sold/sells and people purchased, based on their trust in her, so she definitely owes people an apology and a promise to make getting a refund very easy. Those gloves were, obviously, defective and I have a hard time believing she had no knowledge of that fact yet she continued to push them. Also, why didn't QVC know? They claim to have strict standards. If so, what happened to those standards that allowed defective merchandise to be sold on their channel?

Re: GLOVE RECALL REVISITED

Lovestheshores — Sun, 02 Feb 2025 18:54:44 GMT

What baffles me is why they didn't give a FULL refund instead of the $10.00 ($12.50 with invoice proof of purchase) per pair. Does anyone know?

Re: GLOVE RECALL REVISITED

alohakz — Sun, 09 Mar 2025 12:22:12 GMT

@docsgirl @Lovestheshores good points

Re: GLOVE RECALL REVISITED

Q-Checker — Wed, 26 Mar 2025 03:22:34 GMT

I did finally get a full refund for two pairs of unused gloves. See previous posts for details. I remain firm in my resolve not to buy any Temptations products again as I believe that this issue was handled in a manner that was irresposible and unethical -- when the safety of multitudes of people was on the line. The ridiculous return process, which I avoided, added insult to injury.