topic Re: Jewelry Return Stolen! in Customer Care

Jewelry Return Stolen!

brightblonde — Fri, 24 Jan 2025 23:40:45 GMT

Last month I returned a Fire Light ring. I took it to a UPS store, with the original box and QVC return label. Days later, I received an email about my refund but I never got it. It's been several weeks and now they claim the box was received empty. I'm distraught that Customer Service won't help me. They suggest I dispute the charge with my credit card. I have proof it was returned but no proof what happened to the contents. I'm a long time customer but I won't be anymore 😢

Has anyone experienced this?

Re: Jewelry Return Stolen!

Goodie2shoes — Fri, 24 Jan 2025 23:54:13 GMT

wow ! sorry that happened to you. Did you put the box in the original shipping bag and tape it closed ? I always keep the bag and use it to send back my items. That's awful if a worker took your package !

Re: Jewelry Return Stolen!

Kachina624 — Fri, 24 Jan 2025 23:54:27 GMT

@brightblonde. Seems like you ought to be filing a claim/dispute with UPS, The trouble with taking unwrapped items to them is that they can be examined and easily taken. They should be able to identify the person that processed it. There also is some insurance.

Re: Jewelry Return Stolen!

LizzieInSRQ — Sat, 25 Jan 2025 00:03:29 GMT

@brightblonde what are you expecting from the retailer ( QVC jn this case) ? Are they suppose to refund you based on an empty box? No retailer would do that.

Did you insure your package? This sounds like an issue to bring up with UPS instead. I wonder if QVC documents with photos on boxes received and if UPS does when delivered.

Im sorry you are going through it.

Ask QVC for receiving documentation and notes so that you have documents to present to UPS

Re: Jewelry Return Stolen!

brightblonde — Fri, 24 Jan 2025 23:59:07 GMT

Yes, it was in the original box and taped shut.

Re: Jewelry Return Stolen!

Milmad — Sat, 25 Jan 2025 00:24:43 GMT

The exact same thing happened to me about two weeks ago. I returned a Fire and Light item via UPS and a label issued by QVC.
Before I return it I called customer service who provided me with instructions and sent me a label to use.
I followed instructions. When I received the letter advising me that the box was empty I was beyond distraught. Customer service told me to file a claim at UPS. UPS said when a company issued return label is used, this case QVC, UPS is considered a drop off only and has no responsibility.
I sense some sort of a problem with people receiving return items since it happened to you and to me. I know my package was received on December 23, 2024 and signed as received by a person named Ford.
horrible scam it seems to me.

Re: Jewelry Return Stolen!

brightblonde — Sat, 25 Jan 2025 00:29:27 GMT

I didn't get insurance because QVC's return instructions say it is included.

Re: Jewelry Return Stolen!

Lafeygirl — Sat, 25 Jan 2025 00:38:53 GMT

I also had this happen to me twice. These were JAI rings that I put in the box and brought to the post office. I was told that the ring was not in the box, I did not have this item in my possession. QVC charged me for these items. I think it was stolen in the returns department.

Re: Jewelry Return Stolen!

Tori3569 — Sat, 25 Jan 2025 00:52:05 GMT

I would take these issues up with my credit card company immediately. As long as you've tried to rectify it with QVC as it seems you have all done, that's the only logical next step other than a claim with the carrier. Amex is especially good with reimbursement for these issues.

Re: Jewelry Return Stolen!

brightblonde — Sat, 25 Jan 2025 01:10:33 GMT

Thank you for your replies. But I'm sorry this happened to others, too.

Milmad, my package was also delivered on 12/23 and received by Ford!

I have notified QVC and submitted a dispute with my credit card. Hopefully it is resolved soon.

Re: Jewelry Return Stolen!

Milmad — Sat, 25 Jan 2025 02:10:31 GMT

Definitely sounds a like problem in the receiving department. What a sad shame.

Re: Jewelry Return Stolen!

Tanya89 — Sat, 25 Jan 2025 01:21:46 GMT

It might be worth trying to contact UPS directly and ask if they can check tracking or any notes on the shipment. Sometimes things get lost or mixed up, and even though it’s a hassle, they might have more insight into what happened during transit. Also, keep a close eye on your credit card company to make sure they assist you if you go down the dispute route. It’s tough, but you’ve been a loyal customer, so they might reconsider when you explain the situation fully.

Re: Jewelry Return Stolen!

LizzieInSRQ — Sat, 25 Jan 2025 13:16:59 GMT

@Tanya89 wrote:
It might be worth trying to contact UPS directly and ask if they can check tracking or any notes on the shipment. Sometimes things get lost or mixed up, and even though it’s a hassle, they might have more insight into what happened during transit. Also, keep a close eye on your credit card company to make sure they assist you if you go down the dispute route. It’s tough, but you’ve been a loyal customer, so they might reconsider when you explain the situation fully.

Why should "loyal shopper " get different consideration in this instance? This is a return shipping issue, not a purchasing issue.

Re: Jewelry Return Stolen!

Pecky — Sat, 25 Jan 2025 13:20:58 GMT

If you used QVC's return label, they need to look into it. It states on the instructions no need to insure it.

Re: Jewelry Return Stolen!

gatorgirl1990 — Sat, 25 Jan 2025 16:50:18 GMT

Sorry to hear about your UPS problem If it makes you feel any better, I ordered a pair of recovery sandels and they were shipped by UPS. I never received them either, the picture that was taken by the UPS driver was NOT my house. This is the second time this has happened. Yesterday I received a UPS delivery at the end of my driveway that was not mine nor did I know who it was for. When I called UPS I was asked to bring it to them. Explained to UPS they needed to pick it up since I left it exactlu where the driver left it.

Re: Jewelry Return Stolen!

idontbelieve — Sat, 25 Jan 2025 17:01:37 GMT

UPS won't follow upon lost items. I bought my daughter a purse but never received it. on tracking it said it was delivered but there was no photo. Daughter went to ups they said the person couldnt find her house so they just delivered it to another house and didnot have an address they were not interested in following up with the delivery person. I contacted QVC and told them what had happened and they refunded me my money.

Re: Jewelry Return Stolen!

stevieb — Sat, 25 Jan 2025 17:29:15 GMT

@Pecky wrote:
If you used QVC's return label, they need to look into it. It states on the instructions no need to insure it.

I agree, and who knows where the theft, it that's what it was, occurred. It might have been in shipping, at ether end, or it might have been in recieving, also at either end. I've received an empty box a time or two over the years and always felt the loss could have happened in several places, including with the shipper or with the packer, among other places along the way.

Re: Jewelry Return Stolen!

UpNorthGorgy — Sat, 25 Jan 2025 17:54:18 GMT

@brightblonde. I am sorry you have not been compensated. I thought that is why the Labels are insured and states so in writing. unless you use your own then not unless you insure! I sent back a ring to HSN that the stone, a large blue topaz was not set securely and fell out so the mounting only was returned. It was 20 years ago, but no problem.

I have twice received an empty box and Q again refunded my money. One was a pillow and one a sweater. The box the pillow was in was smashed to bits, like stuck in a conveyer belt, so likely that was damage but no item. It was still delivered?

I would talk to someone else as results are often who one happens to get to speak with in CS. Go to a Supervisor, if necessary. I hope you get this resolved! GOOD LUCK!

Re: Jewelry Return Stolen!

brightblonde — Sat, 25 Jan 2025 19:07:12 GMT

I hope my CC dispute will help. Or I'm stuck paying $1,000 for a ring I don't have 😢😡

Re: Jewelry Return Stolen!

elated — Sat, 25 Jan 2025 23:29:46 GMT

@brightblonde Did you put your ring box in a taped package or did you just hand a QVC label with the ring box in no package? I don't recall reading this information. If I paid that much for a ring, I would have added my own insurance just for reassurance.

I think this is going to be a problem with your credit card company because they will contact QVC. I would go back to the UPS office and tell them what happened if you just handed them a taped ring box with a label. I would have bought a package to put it in before I handed it over or maybe you did. This is going to be a challenge.

You can always file a complaint with the BBB. It is another option but no guarantee. If you had taken a picture with the ring in the box, it would be resolved quickly. It sounds like a he/she said situation. Wishing you luck.