topic Re: Received incorrect Item in Customer Care

Received incorrect Item

Mamia — Fri, 24 Jan 2025 19:36:33 GMT

For the third time in the last 3months I received an item different from the one i ordered. The second time this happened, the item I originally ordered had been sold out! Today I asked to speak to a supervisor and was told no one was available. I'm getting disgusted having to return items I never ordered. Lately I've been shopping online at Chicos and Chicos on the Rack. When they have sales, prices are goof. There is great variety and good quality. Sorry to say, because I am a longtime QVC customer, but I'm shopping where there are perks like loyalty discounts and special offers every week!

Re: Received incorrect Item

cjm61 — Fri, 24 Jan 2025 20:20:38 GMT

@Mamia

That is odd to have three incorrect items in three months. I have ordered thousand's+ items in all my years with QVC. Only twice did that happen and QVC was always helpful and did all that was possible. If the correct item isn't available there really isn't anything they can do. However, they do the best they can.

With that said, I do think they should reward the customer with a credit of $10, or something, when they made the mistake. It would go a long way with customers as yourself. I believe, several years ago, HSN made some kind of mistake and credited me $10. It was very much appreciated.

Re: Received incorrect Item

Kachina624 — Fri, 24 Jan 2025 19:49:52 GMT

I order a least a couple dozen items a month and can't even remember have received an incorrect item. It's very unusual. In fact, I think their accuracy is amazing.

Re: Received incorrect Item

Etoile308 — Fri, 24 Jan 2025 20:33:19 GMT

I've never received an incorrect product, but others have posted of this problem in the past. That makes me wonder if there is a particular vendor or brand that has repeatedly mismarked its items or has confusion with their inventory.

Re: Received incorrect Item

Carol Diane — Fri, 24 Jan 2025 20:50:36 GMT

I received Belle jeans instead of a Susan Graver turtleneck.

Re: Received incorrect Item

Goodie2shoes — Fri, 24 Jan 2025 21:11:38 GMT

That also happened to me about a month ago. I ordered shrimp and received scallops. First time I've ever received the wrong item and I've shopped QVC for over 20 yrs. I called QVC and they shipped the shrimp quickly and told me to keep the scallops no charge. I'm a bit concerned now because I ordered salmon on 1/19, shipped on 1/20 but due to the weather it's been delayed a bit. I just checked tracking and it arrived here at the UPS facility yesterday at about 4 am and apparently it's just sitting there with expected delivery Monday !! I will be on the phone with QVC and UPS if my order is ruined !!

Re: Received incorrect Item

Mz iMac — Fri, 24 Jan 2025 21:14:47 GMT

@Goodie2shoes Why not go to the UPS facility yourself?

Re: Received incorrect Item

PhilaLady1 — Fri, 24 Jan 2025 21:47:33 GMT

I have received the wrong item occasionally over the many years I've shopped on QVC. Usually this happens when I buy an As Is, clearance, or older item, or anything that is not a new, featured, or recently on air.

Re: Received incorrect Item

Goodie2shoes — Fri, 24 Jan 2025 21:37:56 GMT

@ Mz iMac wrote: Why not go to the UPS facility yourself?

Will QVC remove the delivery charge ?? Nope !

I just called the UPS office but no answer. I called another office gave the info on my package and told the location where my package is located is having problems. They are going to try to contact that location let them know about my package contents and someone will call me back.

Re: Received incorrect Item

LadybugDG — Fri, 24 Jan 2025 21:55:31 GMT

I've received the wrong color on many of my ordered items, but I usually keep it. Too much of a hassle for me to exchange. The last shipment was the L&L TSV. I ordered the tangerine but I received the light pink, whatever. Not a big deal for me, just disappointing.

Re: Received incorrect Item

rockygems123 — Sat, 25 Jan 2025 02:42:45 GMT

@Mamia wrote:
For the third time in the last 3months I received an item different from the one i ordered. The second time this happened, the item I originally ordered had been sold out! Today I asked to speak to a supervisor and was told no one was available. I'm getting disgusted having to return items I never ordered. Lately I've been shopping online at Chicos and Chicos on the Rack. When they have sales, prices are goof. There is great variety and good quality. Sorry to say, because I am a longtime QVC customer, but I'm shopping where there are perks like loyalty discounts and special offers every week!

@Mamia

If Chicos works for you vs QVC sounds like you're making a good choice.

I'm still happy with QVC even with the occasional issue.

Re: Received incorrect Item

Carolina925 — Sat, 25 Jan 2025 13:11:39 GMT

In all my years of ordering from QVC (some time in the early 90s), this happened to me in December! I finally ordered a Barefoot Dreams sweater that I decided to treat myself to as a Christmas present and wanted to wear it on Christmas Day. The sweater I received was a BD but totally different than what I ordered, and $50 more costwise. One thing I did learn is that I'm not interested in purchasing this brand, it wasn't anything special. It took nearly a month to receive a refund on my first easy pay charge, but I got it without question. I expected to have to pay s/h but the entire amount was refunded. I'm thinking they knew there was an issue for Christmas shipping, maybe they hired more inexperienced clerks. I don't expect it to be an ongoing issue and surprised it happened to you three times. I wouldn't give up, even though it can be an inconvenience.

Re: Received incorrect Item

DesertD — Thu, 30 Jan 2025 18:47:34 GMT

Earlier this week I received what I thought was going to be a Denim & Co chenille sweatshirt I ordered but when I opened the package there was an old Isaac Mizrahi t-shirt in the plastic bag with the Denim & co label on it. Someone had taken the sweatshirt out of it's plastic bag & replaced it with that old t-shirt & then shipped it. So--bottom line--someone in the Rock Hill, SC warehouse stole that sweatshirt. I've had this happen before with an order shipping from that location. I called customer service but they couldn't do anything other than issue a credit to my card for that initial shipment. There were no more Chenille sweatshirts in stock to replace it with. So that person in the warehouse will continue to be able to do this. Nice for the customers.

Re: Received incorrect Item

DesertD — Thu, 13 Feb 2025 14:50:23 GMT

Update: This happened again yesterday with this original order. I ordered 2 Denim & co Chenille sweathshirts. Someone switched the item in the plastic bag for a totally different item & it was shipped. Yesterday the second color Chenille sweatshirt I ordered arrived after being misdirected by UPS. When I opened the bag the same thing had happened. Someone put a mock neck long sleeve tunic in the clear plastic bag that was labeled "Chenille Sweatshirt" and shipped it. Both of these came from the Rock Hill, SC warehouse. I called customer service & talked to a supervisor ot complain. I'm done! No more QVC.

Re: Received incorrect Item

brenmar — Fri, 14 Feb 2025 04:48:08 GMT

I received the wrong Dooney purse last week. I ordered an As Is of a blue Florentine and received a grey Saffiano. And the style was also totally different.

About six months ago, I ordered a purse and received Tarte makeup instead.
Warehouse or ordering staff people are not paying attention.

Re: Received incorrect Item

bolotara — Sat, 15 Mar 2025 02:27:01 GMT

2nd time for me in the last few months.

First instead of a Susan Graver top I received SG jeans ( that too in a size I do not wear!).

This time it is a random Belle blouse instead of the sweater I ordered.

Does QVC have a specific department that deals with inconsistencies and problems like this?

Re: Received incorrect Item

Teddixat — Sat, 15 Mar 2025 13:08:28 GMT

@bolotara it has happened to me several times. Of course mistakes happen. I've received the wrong item but it was in a package labeled correctly. The problem is a lot of times the correct item is sold out in your size and color and it's very disappointing. I have also on several occasions received other customers' merchandise

Re: Received incorrect Item

Catiele — Fri, 28 Mar 2025 02:42:44 GMT

I ordered Susan Graver pants in P small. I received them in Px large. Called to send back and have had several issues
with them. After reading your comments I realize I am not alone. I may not be ordering from QVC again. I will need to get my credit card removed. Thanks for the info.

Re: Received incorrect Item

beach-mom — Fri, 28 Mar 2025 03:00:20 GMT

This has happened to me before, but considering everything I order it doesn't bother me much!

The one time I was upset was right before this past Christmas. I ordered three America and Beyond pouches in a beach scene for gifts. I received three Europe scenes instead. Of course, at the time they were sold out!

Re: Received incorrect Item

Nonametoday — Fri, 28 Mar 2025 03:24:33 GMT

If you see this has happened more freuqently in recent days, imagine what is the cause.