topic Re: Return Fees Ridiculous in Customer Care

Return Fees Ridiculous

Kkkkkkkkk — Fri, 20 Dec 2024 20:50:37 GMT

I purchased a pair of slacks for $51 on easy pay. I returned them immediately. I had made one payment of $11.00 plus change. I used return shipping label. I was refunded a total of 0.64. Apparently I was charged for shipping which was $3.50 x 3 for a total of $9.50. I called customer service and they confirmed I also had to pay a fee for return label along with shipping fee to and from. I am done with QVC. Possibility of needing to return an item is too risky and too expensive.

Re: Return Fees Ridiculous

Boehm Collector — Fri, 20 Dec 2024 20:58:15 GMT

@Kkkkkkkkk I beleive for returns QVC has been deducting the cost of shipping the order plus the cost of the return label from the the refund for years. This is nothing new.

Re: Return Fees Ridiculous

Boehm Collector — Fri, 20 Dec 2024 20:58:46 GMT

@Kkkkkkkkk I believe for returns QVC has been deducting the cost of shipping the order plus the cost of the return label from the the refund for years. This is nothing new.

Re: Return Fees Ridiculous

Kachina624 — Fri, 20 Dec 2024 21:32:17 GMT

@Kkkkkkkkk. All the charges for returns are clearly listed on the website so they shouldn't come as a shock. You do get a big break on original and return shipping compared to USPS charges.

Re: Return Fees Ridiculous

skatting44 — Fri, 20 Dec 2024 21:35:59 GMT

usually for clothes that the original shipping was $3.50, the return shipping label is $6.95 , however some items the return label is $7.95. It used to say on the return label .

Re: Return Fees Ridiculous

CalminHeart — Sat, 21 Dec 2024 10:43:59 GMT

I always price shop. I can find what I want elsewhere for free shipping and free returns 99% of the time.

Re: Return Fees Ridiculous

Big Joanie — Sat, 21 Dec 2024 11:54:34 GMT

That's why I pray something fits .. and if I do have to

return .. the credit goes through without a problem ....

Re: Return Fees Ridiculous

CJC — Sat, 21 Dec 2024 13:59:40 GMT

My rule...never order clothing, shoes, electronics from Q. No Q card.

Re: Return Fees Ridiculous

Teddixat — Sat, 21 Dec 2024 14:06:41 GMT

@Kkkkkkkkk these fees have been in effect for a very long time. It should not be a surprise. Shipping costs from all carriers are expensive and keep going up. Companies are not in business to lose money. Very few companies offer free shipping and free returns. HSN charges even more than tge Q to return things.

Re: Return Fees Ridiculous

Pecky — Sat, 21 Dec 2024 14:34:23 GMT

Most companies are doing this. They can't absorb the shipping and stay in business. I returned a something through another company and $10 will be deducted from my refund for the shipping, much cheaper than if I shipped it myself.

Re: Return Fees Ridiculous

Beth-QVC — Sun, 22 Dec 2024 17:48:58 GMT

Bumped

Re: Return Fees Ridiculous

Sassy Lady Loves 2 Shop — Fri, 02 Jan 2026 03:00:05 GMT

I agree and if you're paying $6.95. why does it take so long to get there? Then when it is received by QVC it takes forever to process? I sent back a coat for an exchange because it was too big on December 11th. It was returned to QVC on December 22nd. The size I wanted sold out December 28th. Today I got an email saying a refund would be issued cos the coat is no longer available. Then I check my bank account and see that I was charged $6.95. What??? I chat online with customer service and was told the return fees are no longer being deducted from the refund amount!! When did this start? I asked when refund expected and was told approximately 2 billing cycles. Great, they can take my money immediately but make me wait to get it back. The return processing and refund delays are exhausting. I rarely get an exchange anymore because of it

Re: Return Fees Ridiculous

Sassy Lady Loves 2 Shop — Fri, 02 Jan 2026 03:08:23 GMT

To clarify my previous post. Customer service told me return fees are now billed separately and no longer deducted from the refund amount. Very confusing considering that a different return I made 2 weeks ago had the 6.95 deducted from the refund amount. So what is the policy?