topic Re: crazy in Customer Care

crazy

knittykitty — Thu, 19 Dec 2024 21:52:03 GMT

on Dec 8 I contacted CS to request a return label for a defective product. I was told it would take 7-10 days to arrive.

on Dec 18 I received a full page letter from CS basically identifying all the info on that order: number, order number, description, date ordered, etc as well as info how to contact CS (which was where this letter eminated).

I then had to call CS again re getting a label. I was told it would come in a separate mailing. what?!?!

all this instead of simply sending the return labels QVC deems too expensive to include in our orders. this is inefficient and wasteful to say nothing of irritating as all get out.

I understand many companies limit or do not include return labels. given all the complaints about sizing (shoes, clothes) and given during holiday sales, labels should be included. in fact, some items do come with return labels, so its always a c*ap shoot if one will be included which definitely influences my making a decision to order.

the problem could be resolved simply and economically by including a generic label with just the barcode and Q return address and require the customer to complete the form re order and product info number inside the package. (somewhat already is the case).

alternatively, at a minium, set up an option in the endless voice mail system to request a return label to save the frustration of trying to contact a live CS representative. the social team used to assist with obtaining a label, but now they seem to be unable to assist in this. just as well as they in turn had transfer the request to CS.

not having labels, endless issues with sizing has resulted in my not making many orders.

thank you for your consideration.

Re: crazt

D Kay — Thu, 19 Dec 2024 21:53:31 GMT

If you have a printer, you can print your own.

Re: crazy

elated — Thu, 19 Dec 2024 22:04:27 GMT

You can choose a QR code on your return page and take that to UPS or USPS. After you get the code, they will do all the work to return your package.

Also, printers are relatively inexpensive and this would resolve your frustration. HSN had a printer for $49.00 as a TS. I always get a return label with all my merchandise from the Q. Why put yourself through all that frustration when you have other choices.

Re: crazy

spumoni99 — Thu, 19 Dec 2024 22:13:06 GMT

You can also take a piece of paper and hand write all the info.

Re: crazy

elated — Thu, 19 Dec 2024 22:26:30 GMT

@spumoni99 wrote:
You can also take a piece of paper and hand write all the info.

The only drawback on that is you don't get the barcode to return the package. If you want to pay on your own that is a solution.

Re: crazy

Kachina624 — Thu, 19 Dec 2024 22:26:51 GMT

As @spumoni99. Said, make your own label. 5h3 address is in the instructions for making returns. Include ia piece of paper with the order #, your name and address, how you want the refund credited, reason for returning. I've done this often since I rarely get packing slips from the California warehouse. It's not a big deal.

Re: crazy

goldensrbest — Thu, 19 Dec 2024 22:33:22 GMT

I get tired of people saying ,you can print your own, get a printer i do not want a printer, ovc should provide return labels.

Re: crazy

Kachina624 — Thu, 19 Dec 2024 22:37:09 GMT

@knittykitty. I just noticed you said the product was d3fective in which case, I'd contact the mods at qvcsocialteam@qvc.com

Including your order # and ask for a return label.

Re: crazt

knittykitty — Thu, 19 Dec 2024 23:33:12 GMT

well aware. do not and don't plan on getting a printer just for QVC returns.

hard to deal with our post office (in case you next suggest the QR code, already know that too).

middle name for QVC is 'convenience'. convenience is to walk in and drop off return with no wait or hassle.

no need to make suggestions re QR code or printer, thanks.

my point was they wasted time and effort, ie money and could have just sent a label. no more suggestions please. sorry I even posted.

Re: crazy

knittykitty — Thu, 19 Dec 2024 23:31:23 GMT

did that. they no longer send labels, referred to CS

Re: crazy

elated — Fri, 20 Dec 2024 00:39:10 GMT

If you don't want suggestions to help you then why open a thread. No one is going to help you until you help yourself. It is not about time or money, it is your refusal to resolve your situation. Good luck.

Re: crazt

D Kay — Fri, 20 Dec 2024 02:01:28 GMT

I wouldn't be without a printer. There are many occasions to use them other than to print QVC labels. You can save yourself a lot of inconvenience by having one in your home.

Re: crazy

Etoile308 — Fri, 20 Dec 2024 02:02:37 GMT

Seems to me QVC, especially with their step by step return video, makes returns very simple.

Answer the questions, select a UPS location, bring it in and show them a QR code - which has become the way of the modern world.

Follow up with a email to the social team to note the item was defected so no return shipping should be incurred.

Sometimes I get return labels, most times I don't. Probably been 8 years since I used one. To me, and the abundant of others that don't need return labels, it is a time and money saving issue. One less thing for me to toss in a landfill.

Re: crazy

stevieb — Fri, 20 Dec 2024 02:16:04 GMT

Clearly, what works for some does not work for everyone. Perhaps, as part of the ordering process they could include a box to check if one wishes to receive a return label with the shipment. I also get it that given all the trouble QVC went to in sending out what sounds like a rather redundant and pointless letter, they might just as easily have sent the return label that was requested.

Re: crazy

RespectLife — Fri, 20 Dec 2024 13:17:33 GMT

@knittykitty

Don't you know anyone with a printer that could save you all this trouble? Surely someone has one!

I print things out all the time for those who need it. I also scan/fax things for others also.

I realize you might consider that an inconvenience to ask, but that is the way of it these days. Things have certainly changed, and I don't see them going back. A nice request to someone would have saved you time and angst!

I never get packing slips/return slips from Walmart, Target, Amazon, JCP etc.

If you handwrite a label as suggested and pay to return a defective item, CS should refund you the return cost I would think.

Re: crazy

Beth-QVC — Fri, 20 Dec 2024 14:36:15 GMT

argumentative

Re: crazy

knittykitty — Fri, 20 Dec 2024 17:15:46 GMT

my post was directed to customer service, I was not asking for suggestions from the noisy posters as I long ago learned this place is full of mean girls, snotty and snarky responses. I had hoped someone in CS would check into this further. instead, I get slammed, told to buy a printer, blah blah blah.

as one of you finally said, getting my point: they could have put the label in the envelope and skipped the 'letter' identifying all the item info.

I fully know how to use the instructions to return. not going to buy a printer; not about the money to do so, I simply will not buy one just for QVC.

I am not checking in for any more of the (non) helpful responses, so don't bother making any more comments.

Re: crazy

Beth-QVC — Fri, 20 Dec 2024 20:03:41 GMT

This thread is closed for commenting