topic Re: Inability To Post Reviews in Customer Care

Inability To Post Reviews

karen burt — Sun, 15 Dec 2024 15:30:14 GMT

Happy Holidays Everyone. I am hoping this is the appropriate forum for this issue. I've been getting emails from the Q asking for a review of products I've purchased. I go through the process of checking the stars and typing in my reviews but I cannot submit. After the review is typed and the "headline" is put in, I can't go any further. There are all those lines for videos and you tube stuff but I cannot tab through those items and just submit. What am I doing wrong? or is there a glitch in the system. At this point, I will be just deleting the emails unless you guys have the answer. Thanks.

Re: Inability To Post Reviews

Shelbelle — Sun, 15 Dec 2024 15:31:35 GMT

I have been having trouble posting them on HSN, I buy a product and when I try to review it, a banner pops up that says I didnt buy the item.

Re: Inability To Post Reviews

Kachina624 — Sun, 15 Dec 2024 16:33:13 GMT

@karen burt. I've had success posting reviews by going through "order status". First find your item there, click on "view order". You'll get this format. Click "write a review".

You'll get the review format and can now write your review.

Re: Inability To Post Reviews

FranandZoe — Sun, 15 Dec 2024 16:58:52 GMT

I don't always see the option to post a review. Sometimes I wonder if they turn that off.

Re: Inability To Post Reviews

Hoping for the best — Sun, 15 Dec 2024 17:02:12 GMT

I have been having the same problem... Cannot post any reviews. Called CS and they sent a message to "whoever"... and after one month...still have the same issue.

That is not the only thing, I cannot even find past purchases going back a few months. I do not think their system operates as it once did years ago... Very frustrating.

Re: Inability To Post Reviews

Kachina624 — Sun, 15 Dec 2024 17:12:02 GMT

@Hoping for the best. Have you tried the path I posted above? Ive not had any trouble with it.

Re: Inability To Post Reviews

RespectLife — Mon, 16 Dec 2024 15:37:41 GMT

@Kachina624 wrote:
@Hoping for the best. Have you tried the path I posted above? Ive not had any trouble with it.

I agree with @Kachina624

These easy steps she shows always, always work.

Re: Inability To Post Reviews

karen burt — Mon, 16 Dec 2024 17:53:17 GMT

@Kachina624 Thanks for the info. If I'm inclined to post a review, I'll use your solution.