topic Re: Delivered to wrong address in Customer Care

Delivered to wrong address

WorkNMomma — Wed, 11 Dec 2024 06:29:28 GMT

I placed an order and it was delivered to the wrong address. I called custom and service after I noticed the delivery notification and when I checked my porch I had no items. The woman I spoke to informed me I my items were shipped and read the address which wasn't mine. Since they delivered to the wrong location I was told I would be issued new devices which was fine as long as they arrived befor Christmas. When I went to log into my account the next day to check my order status my account has been deleted and the transaction reported fraudulent for not returning the items or something along those lines. Basically the company is not taking accountability for their mistake and delivering to someone else and I'm left with the bill and my kids won't get their gifts. Has anyone else experienced this. I just don't understand how the company's error is at my expense.

Re: Delivered to wrong address

cjm61 — Wed, 11 Dec 2024 06:34:49 GMT

Sounds like customer error to me. The computer does not randomly change an address. It is up to the customer to make sure the address is correct before clicking BUY.

I don't know what company you bought from but I have been ordering online for years from many different businesses and have never had an item delivered to an address I didn't enter.

Re: Delivered to wrong address

WorkNMomma — Wed, 11 Dec 2024 06:37:33 GMT

My billing and shipping address were correct. The company printed a label and mistyped the address on the label. It sounds like a company problem. I don't have the ability to generate and create shipping labels.

Re: Delivered to wrong address

LTT1 — Wed, 11 Dec 2024 10:55:25 GMT

@WorkNMomma

@cjm61

Hello and welcome @WorkNMomma

We are glad you are here!

I had something like this onc.

My order had someone else's items in it. The address outside on the package was correct. The items inside contained not only my items but also someone else's

At the time companies were still including packing slips inside packages. The other customer's name and address were inside my package.

I remember thinking that I wouldn't like someone else having all of my information ...

Re: Delivered to wrong address

UpNorthGorgy — Wed, 11 Dec 2024 12:06:11 GMT

@LTT1. Yes, QVC did this once to me. It was not the shipper. My name on a shoe box but someone else's packing slip with their name and address inside in a different State. It happens.

I called CS as I was concerned that this person had no idea where their shoes were? Didn't they want to follow up and contact the party as to the error? All CS said, curtly, ship them back."It is the warehouse's problem" Hung Up. I felt badly for the person who was waiting for her shoes.

Re: Delivered to wrong address

CalminHeart — Wed, 11 Dec 2024 13:21:35 GMT

That was a delivery/carrier error, not Q's error. I would have contacted USPS, UPS or whomever delivered the package.

Re: Delivered to wrong address

RespectLife — Wed, 11 Dec 2024 13:53:10 GMT

@WorkNMomma wrote:
I placed an order and it was delivered to the wrong address. I called custom and service after I noticed the delivery notification and when I checked my porch I had no items. The woman I spoke to informed me I my items were shipped and read the address which wasn't mine. Since they delivered to the wrong location I was told I would be issued new devices which was fine as long as they arrived befor Christmas. When I went to log into my account the next day to check my order status my account has been deleted and the transaction reported fraudulent for not returning the items or something along those lines. Basically the company is not taking accountability for their mistake and delivering to someone else and I'm left with the bill and my kids won't get their gifts. Has anyone else experienced this. I just don't understand how the company's error is at my expense.

@WorkNMomma

What you need to do is email the moderators with all your info.

They will explain it to you and help you get it straightened out if possible.

Much of what you wrote doesn't really make sense to me. Have never heard of QVC deleting accounts like that....esp if it was their error as you are claiming.

qvcsocialteam@qvc.com

Re: Delivered to wrong address

Kachina624 — Wed, 11 Dec 2024 16:34:10 GMT

@WorkNMomma. You never say what company it was. Doesn't sound like QVC. You can always file a dispute with your CC company.

Re: Delivered to wrong address

stevieb — Wed, 11 Dec 2024 18:54:06 GMT

Well, it could be a customer error but more likely it's a shipping error. Businesses do make mistakes, especially at high volume periods. Add fallible people and fallible technology to the mix and yes, mistakes do happen. There are delivery errors too, of which I've had several, with my packages diverted to the wrong apartment and others' packages diverted to mine.

Re: Delivered to wrong address

DJs mom — Thu, 19 Dec 2024 18:52:01 GMT

@CalminHeart wrote:

That was a delivery/carrier error, not Q's error. I would have contacted USPS, UPS or whomever delivered the package.

According to the OP, it is not the shipper's error but the company she purchased from. She said CS read the address back to her and it wasn't her billing or shipping address. The shipping company delivered to the address on the package. Problem is OP is saying that isn't her address.