topic Re: @Moderators.🙂 in Customer Care

@Moderators.🙂

SandySparkles — Tue, 26 Nov 2024 22:10:56 GMT

Hello!🙂 I sent an email to the QVCSocialTeam last week but have yet to receive a respose. Is there another department I can send an email expressing my concerns?

THANK you in advance!🥰

~~~All we need is LOVE💖

Re: @Moderators.🙂

Kachina624 — Tue, 26 Nov 2024 22:20:41 GMT

@SandySparkles. It seems to me the staff of mods is not what it used to be so maybe they're not so swift with responses. I sent one too and got no answer, although I eventually figured it out.

6ou can call or write to the executive offices. There's no email address but they do have someone who takes complaints/concerns.

Re: @Moderators.🙂

SandySparkles — Tue, 26 Nov 2024 22:37:51 GMT

@Kachina624 Welcome and THANK you SO very much for this!🤗 It makes me feel better knowing that it was not a snub, as the subject matter is rather serious!🙂

I hope you have a WONDERFUL Thanksgiving!!❤️

~~~All we need is LOVE💖

Re: @Moderators.🙂

Wayne-QVC — Tue, 26 Nov 2024 22:52:17 GMT

@SandySparkles I'm so sorry you have not received a response. Please send us the information again to QVCSocialTeam@qvc.com and we will be happy to help,

Re: @Moderators.🙂

loriqvc — Tue, 26 Nov 2024 22:55:09 GMT

@SandySparkles - I'd suggest just trying again; the systems that route and process email messages aren't perfect, and I'm sure the moderators receive hundreds of messages per day. I've reached out to them three times in the past two weeks and received a response the same day each time. Make sure you're sending your message to QVCSocialTeam@qvc.com.

(Some people will tell you to use social.team@qvc.com, but since that is actually the reply email address for messages from the team after an initial message is processed, the moderators have mentioned it is best not to use it—it sort of jumps into the middle of the response cycle and could be missed because nobody has been assigned to it and it's possible nobody will be assigned due to the typical processing steps.)

Re: @Moderators.🙂

SandySparkles — Tue, 26 Nov 2024 23:08:11 GMT

@Wayne-QVC THANK you! I will compose another as soon as I can! THANK you SO much for responding promptly!🙂

~~~All we need is LOVE💖

Re: @Moderators.🙂

SandySparkles — Tue, 26 Nov 2024 23:12:33 GMT

@loriqvc THANK you for your response. I emailed them at that address last week.🙂 Is there another way we should be messaging them? THANKS in advance!🥰

~~~All we need is LOVE💖

Re: @Moderators.🙂

Wayne-QVC — Tue, 26 Nov 2024 23:20:14 GMT

@SandySparkles Did you send your email yet?

Re: @Moderators.🙂

Lovestheshores — Tue, 26 Nov 2024 23:40:13 GMT

@SandySparkles wrote:
@Wayne-QVC THANK you! I will compose another as soon as I can! THANK you SO much for responding promptly!🙂

~~~All we need is LOVE💖

Wayne addressed your post. He told you to email them the "information again to QVCSocialTeam@qvc.com". You replied you would do so "as soon as I can!".

So why the drama? Just do what he told you to.

Re: @Moderators.🙂

SandySparkles — Wed, 27 Nov 2024 00:07:06 GMT

@Wayne-QVC My apologies, I have not yet sent it as I got distracted cooking. I need to make a few edits, and will send it later!🙂

~~~All we need is LOVE💖

Re: @Moderators.🙂

elated — Wed, 27 Nov 2024 00:07:34 GMT

@SandySparkles wrote:
@loriqvc THANK you for your response. I emailed them at that address last week.🙂 Is there another way we should be messaging them? THANKS in advance!🥰

~~~All we need is LOVE💖

Just forward your old email to them. You don't have to compose a new one.This will save you time and effort.

Re: @Moderators.🙂

Wayne-QVC — Wed, 27 Nov 2024 01:25:10 GMT

@SandySparkles Just want to make sure we did not miss your email again. Was it sent yet?

Re: @Moderators.🙂

spumoni99 — Wed, 27 Nov 2024 01:41:51 GMT

@Wayne-QVC wrote:
@SandySparkles Just want to make sure we did not miss your email again. Was it sent yet?

I guess she is still cooking lol.

Re: @Moderators.🙂

shoesnbags — Wed, 27 Nov 2024 01:48:46 GMT

@SandySparkles

@Wayne-QVCis waiting for your email. If it's so important, stop cooking and send it now!

Re: @Moderators.🙂

Barbara-QVC — Wed, 27 Nov 2024 01:52:44 GMT

This post has been removed by QVC because baiting

Re: @Moderators.🙂

SandySparkles — Wed, 27 Nov 2024 02:20:07 GMT

@Wayne-QVC I have decided to use the email @Kachina left.

THANK you SO much for responding!🙂

~~~All we need is LOVE💖

Re: @Moderators.🙂

Wayne-QVC — Wed, 27 Nov 2024 02:33:51 GMT

@SandySparkles Could you kindly share your reasons for not wanting the Social Team to assist you?

Re: @Moderators.🙂

SandySparkles — Wed, 27 Nov 2024 03:12:52 GMT

@Wayne-QVC wrote:
@SandySparkles Could you kindly share your reasons for not wanting the Social Team to assist you?

@Wayne-QVC I cannot discuss it here. After careful consideration, I have decided that perhaps moderation is not the best option to address my concerns, and will use the options shared by @Kachina624, as I was not aware of them initially! Again, I THANK you for responding SO promptly, and for kindly following up!❤️

If at all possible, I am kindly asking that the thread be closed for commenting, as it was meant for moderators, and the tenor has changed!😁

Have a wonderful evening!🙂

~~~All we need is LOVE💖