topic Re: QVC Purchase Verification Contact Difficulties in Customer Care

QVC Purchase Verification Contact Difficulties

Mistydawnc04 — Mon, 18 Nov 2024 18:11:34 GMT

I'm sure you've heard this before but long story short I placed two orders 6 days ago and on Friday I received an email stating that the verification department needed me to reach out to verify some information. Customer service said they are closed on the weekends so I left a message with my contact number to call me back. As of this morning I have not heard from them so I've been calling them every hour on the hour and they do not answer the phone. One of my orders I paid for the fastest shipping possible. It's supposed to be here in 2 days which now I highly doubt. These are very important purchases as these are the two gifts that my children have been wanting for Christmas and I wanted to get ahead of the game before the Christmas Rush. Any help to get in contact with them or to have them contact me would be greatly appreciated.

Re: QVC Purchase Verification Contact Difficulties

RespectLife — Mon, 18 Nov 2024 18:33:17 GMT

@Mistydawnc04

Customer Service is NOT closed on weekends, maybe the Verification Dept is. If you are not getting through to them, try regular Customer service or

Try emailing the moderators with all your order info...

qvcsocialteam@qvc.com

Expedited shipping does not mean Q gets it out any faster, just that the carrier should be making expedited deliveries.

If you are a new customer, they may need more info to verify the purchases, credit card info to be sure you were the one making the purchases, etc... especially if they are large $$.

Re: QVC Purchase Verification Contact Difficulties

Nightowlz — Mon, 18 Nov 2024 18:42:49 GMT

@Mistydawnc04

If you can buy the same products some place else that's what I would do.

You are right you will not receive your items in 2 days? That's never going to happen.

I stopped shopping with Q long ago when I had to call to ask for my refund for my return? Seriously?

Good Luck

Re: QVC Purchase Verification Contact Difficulties

Nightowlz — Mon, 18 Nov 2024 18:46:01 GMT

@RespectLife wrote:
@Mistydawnc04

Customer Service is NOT closed on weekends, maybe the Verification Dept is. If you are not getting through to them, try regular Customer service or

Try emailing the moderators with all your order info...

qvcsocialteam@qvc.com

Expedited shipping does not mean Q gets it out any faster, just that the carrier should be making expedited deliveries.

If you are a new customer, they may need more info to verify the purchases, credit card info to be sure you were the one making the purchases, etc... especially if they are large $$.

@RespectLife

If that's how expedited shipping works with Q I would never pay for it. Expedited shipping is when Q ships the order right after it's placed so you receive it in 2 days if you pay for 2 day shipping.

Your explanation just makes no sense? Why would you pay expedited shipping if Q can't expedite?

Re: QVC Purchase Verification Contact Difficulties

RespectLife — Mon, 18 Nov 2024 18:49:54 GMT

NO @Nightowlz

I sure wouldn't pay extra, but I guarantee you that IS how it works!

There have been so many complaints about it on the boards for years.

The size of the warehouses, logistical differences etc. does not allow for them to send one person to run out and grab your item immediately upon placing the order.

Re: QVC Purchase Verification Contact Difficulties

Nightowlz — Mon, 18 Nov 2024 19:21:21 GMT

@RespectLife wrote:
NO @Nightowlz

I sure wouldn't pay extra, but I guarantee you that IS how it works!

There have been so many complaints about it on the boards for years.

The size of the warehouses, logistical differences etc. does not allow for them to send one person to run out and grab your item immediately upon placing the order.

@RespectLife

That's just crazy. They should issue people a refund that pay for expedited shipping if they cannot expedite. I would be mad.

I don't get why they have so many issues with shipping & returns?

Same during Christmas they always say they guarantee you will get it to you by Christmas knowing the shipping methods won't get it there in time?

Re: QVC Purchase Verification Contact Difficulties

Tori3569 — Mon, 18 Nov 2024 19:34:44 GMT

@Nightowlz wrote:
@RespectLife wrote:
@Mistydawnc04

Customer Service is NOT closed on weekends, maybe the Verification Dept is. If you are not getting through to them, try regular Customer service or

Try emailing the moderators with all your order info...

qvcsocialteam@qvc.com

Expedited shipping does not mean Q gets it out any faster, just that the carrier should be making expedited deliveries.

If you are a new customer, they may need more info to verify the purchases, credit card info to be sure you were the one making the purchases, etc... especially if they are large $$.

@RespectLife

If that's how expedited shipping works with Q I would never pay for it. Expedited shipping is when Q ships the order right after it's placed so you receive it in 2 days if you pay for 2 day shipping.
Your explanation just makes no sense? Why would you pay expedited shipping if Q can't expedite?

That's exactly how it works and I encounter the same at many other sites. I usually check either the FAQs or shipping policy and it will specify how long until it leaves the actual warehouse or store.

Re: QVC Purchase Verification Contact Difficulties

Kachina624 — Mon, 18 Nov 2024 23:08:29 GMT

@Nightowlz wrote:
@RespectLife wrote:
@Mistydawnc04

Customer Service is NOT closed on weekends, maybe the Verification Dept is. If you are not getting through to them, try regular Customer service or

Try emailing the moderators with all your order info...

qvcsocialteam@qvc.com

Expedited shipping does not mean Q gets it out any faster, just that the carrier should be making expedited deliveries.

If you are a new customer, they may need more info to verify the purchases, credit card info to be sure you were the one making the purchases, etc... especially if they are large $$.

@RespectLife

If that's how expedited shipping works with Q I would never pay for it. Expedited shipping is when Q ships the order right after it's placed so you receive it in 2 days if you pay for 2 day shipping.
Your explanation just makes no sense? Why would you pay expedited shipping if Q can't expedite?

@Nightowlz. The explanation given may make no sense but that's the way it is. Processing is the same for all orders; it's the transportation that's expedited.

Re: QVC Purchase Verification Contact Difficulties

FancyPhillyshopper — Tue, 19 Nov 2024 01:14:23 GMT

We have no idea what you purchased, or how expensive the items were, or what form of payment you used.

In this day and age fraud is rampant, and I am sure that there was something that QVC needed to double-check, especially if you are a new customer.

There is really no need to have anything delivered in two days right now since Christmas is over a month away, but I am sure if you pay for expedited delivery, QVC will attempt to do so, but they do NOT control the delivery systems.

I have never encountered CS not answering--maybe you have the wrong number.

Best wishes!