topic Reviews Issue in Customer Care

Reviews Issue

avid shopper — Sat, 16 Nov 2024 10:31:08 GMT

The last two times I have left a review for an item I receive the email stating it is "live" and when I go to check my review is not posted. Yet I can not resubmit the review.

Anyone else having this issue?

Re: Reviews Issue

millieshops — Sat, 16 Nov 2024 11:28:24 GMT

@avid shopper No, but I don't review until I've received my order and used the item for at least several times, not while the item is on the air.

Re: Reviews Issue

KailaS — Sat, 16 Nov 2024 13:33:30 GMT

@avid shopper

I am sorry you have had a review issue. Recently, when I review, it is " there" if/when I check after I receive the " live" email. I have noticed that sometimes I have to scroll through other reviews to find mine. (In the past my review used to be at the top.)

Re: Reviews Issue

gtx — Sat, 16 Nov 2024 16:04:40 GMT

@avid shopper Yes, same thing happens for me. I receive the email saying my review is live, but it never shows up in the reviews.

Re: Reviews Issue

BirkiLady — Sat, 16 Nov 2024 19:42:24 GMT

I wait until the item has been laundered and worn before writing a review. No problems with them posting on QVC.

Re: Reviews Issue

PA Mom-mom — Sat, 16 Nov 2024 19:57:52 GMT

@avid shopper Yes! It doesn't matter if it is a positive or negative review. Lately, I've had one actually posted to every two that are not posted. I sent an email to customer feedback and received a reply that they heard me and are sorry, but no change. I even include pics sometimes and make sure that they are not "large." Well, It must be some kind of technical glitch, but I'll think twice before going to the trouble before posting a review in the future.

Re: Reviews Issue

FancyPhillyshopper — Sat, 16 Nov 2024 22:52:58 GMT

There was a similar post called "Reviews Don't Post" at the beginning of the month.

You can read my response there.

Re: Reviews Issue

Caffeina — Sun, 17 Nov 2024 00:01:32 GMT

The same thing happened to me after submitting a review through the email link. It didn't appear after I received the email telling me it was live. It posted after I resubmitted it through the link in my Order Status page.

Re: Reviews Issue

PA Mom-mom — Tue, 19 Nov 2024 18:35:21 GMT

@avid shopper I finally placed a complaint with Feedback and got a response! Within less than a week, my reviews were in place on the item page. Wow!