topic Re: Late packages in Customer Care

Late packages

ladyirese — Sun, 10 Nov 2024 19:22:38 GMT

QVC's taking a long time getting packages through. Anyone having the same problem? According to email, package would arrive on the 8th, then another email stated the 9th, and when I didn't get anything, checked status, and now it's the 14th! How about a simple, "Sorry, but delivery is running late?" Frustrating!

Re: Late packages

Snowpuppy — Sun, 10 Nov 2024 20:08:26 GMT

Ha!

I ordered postage stamps from USPS dot com. They shipped from Kansas 11/4. They went to Tennessee and Friday they were in Indiana. On their way to Michigan.

I don't think it's The Q!

Re: Late packages

Kachina624 — Sun, 10 Nov 2024 20:17:00 GMT

QVC doesn't deliver packages. They turn them over to UPS or USPS. Both are very busy and there has been heavy snow in the middle of the country. It's that time of year when freight slows down.

Re: Late packages

Tinkrbl44 — Sun, 10 Nov 2024 20:34:17 GMT

@ladyirese wrote:
QVC's taking a long time getting packages through. Anyone having the same problem? According to email, package would arrive on the 8th, then another email stated the 9th, and when I didn't get anything, checked status, and now it's the 14th! How about a simple, "Sorry, but delivery is running late?" Frustrating!

@ladyirese

Huh? How is this QVC's problem?

You should check the TRACKING with the CARRIER that is handling delivery.

By carrier, I mean USPS, Fed-Ex, UPS etc. If you're going to assign blame, at least get your facts right.

JMO, of course.

Re: Late packages

BlueFinch — Sun, 10 Nov 2024 22:43:31 GMT

Once packages leave the Q, anything can happen to result in a delay. And, not just the Q.

I was waiting for a Q delivery recently (I knew had shipped) that was a few days past anticipated delivery. I did appreciate when I received a notice on tracking that my delivery was delayed due to some type of mechanical breakdown, with updated delivery date.

I liked the update. Wish delivery services would do this more often on the tracking site so we don't begin wondering if our delivery has been lost.

Re: Late packages

Effie54 — Sun, 10 Nov 2024 22:53:29 GMT

I've been waiting over a week for jeans and Sketchers. It took QVC 4 days to process and ship the order. So I think the OP might be referring to processing time.....which has been long for me.

Re: Late packages

spabar — Mon, 11 Nov 2024 08:16:00 GMT

I ordered something on the 31st of October, with an estimated delivery date of Nov. 8th. It sat at "preparing your order" until yesterday, Nov. 10th, and finally shipped. What gets me is that if you don't cancel within an hour, you're SOL. 🙄

Re: Late packages

UpNorthGorgy — Mon, 11 Nov 2024 12:51:48 GMT

@spabar. Orders can and do through immediately! I had that happen and didn't believe it couldn't be canceled as I tried to cancel in minutes. I asked to speak to a Supervisor. Sometimes one has a cancel window but sometimes not. Most on line order companies are upfront about canceling order time!

Re: Late packages

ladyirese — Mon, 11 Nov 2024 15:27:15 GMT

Thanks for replying. And you're correct about the carriers; however, there've been times recently when QVC hasn't shipped for over a week. Gets frustrating. And thanks to all others who took the time to say something. Much appreciated.

Re: Late packages

Tinkrbl44 — Mon, 11 Nov 2024 18:21:41 GMT

@UpNorthGorgy wrote:
@spabar. Orders can and do through immediately! I had that happen and didn't believe it couldn't be canceled as I tried to cancel in minutes. I asked to speak to a Supervisor. Sometimes one has a cancel window but sometimes not. Most on line order companies are upfront about canceling order time!

@UpNorthGorgy

It's always best to NOT order something unless you're 100% sure you want it.

Wanting to cancel something right after ordering sounds like it was just an impulse purchase, not something you actually want or need.

JMO, of course.

Re: Late packages

UpNorthGorgy — Tue, 12 Nov 2024 01:19:44 GMT

@Tinkrbl44 @Very rare that I ever want to cancel! I know better. Actually my issue was I wanted to change my CC payment as was told it went through in minutes and can not be changed or cancelled. A process to change CC cards so left it as ordered.I am not that kind of impulse shopper and return only when not sent the correct item, damaged or inferior product. My point is some not all but orders go through in minutes.

Re: Late packages

spabar — Tue, 12 Nov 2024 07:20:05 GMT

@UpNorthGorgy Amazon and Walmart have a much larger window for canceling. I've never been denied a cancellation from either one of them.

Re: Late packages

Magicrat — Wed, 13 Nov 2024 15:25:20 GMT

I was sent a Halloween card, postmarked October 26th, and I received it yesterday, November 12th. It was mailed appoximately 45 miles from where I live. Yet another great job by the USPS.

Re: Late packages

Sooner — Wed, 13 Nov 2024 15:30:01 GMT

@Kachina624 wrote:
QVC doesn't deliver packages. They turn them over to UPS or USPS. Both are very busy and there has been heavy snow in the middle of the country. It's that time of year when freight slows down.

@NO excuses for QVC on this one. I have had that same issue with it being scheduled, not schedued, delayed, etc for more than 2 weeks now after it was supposedly shipped.

And I've gotten a lot of packages and none of this nonsense except from QVC.

My thought is they are having their vendors ship and the vendors aren't on the ball. Or the products simply don't exist--which is think is a real possibility.

Re: Late packages

atownsoccermom — Sat, 16 Nov 2024 15:39:22 GMT

I ordered the Lug TSV and another item 11/8. Marked as “shipped” but showed UPS was still waiting for the item. I finally called and customer service and she put out a ticket on the one sold out item and said she was able to override and reorder the TSV. Well, the item she put the ticket on shipped that day. Guess they found it. My TSV tote is still processing after 2 days! I have NEVER had this much trouble with QVC! I guess the “convenience” is gone.

Re: Late packages

Lovestheshores — Wed, 27 Nov 2024 00:54:00 GMT

Yes, I too have a problem with a late package. I placed an order on 11/3 with an EDD of 11/20. On that date, the order was still in the processing phase. Then it went to backorder (there was inventory so no idea why it said backordered unless that was to cover themselves and buy some time). It finally shipped on 11/23 and has still not arrived and not expected unil 11/30...hopefully. 23 days to get an order is ridiculous. Social Team was of no help, was just told they are working to get the order shipped.

Re: Late packages

loriqvc — Wed, 27 Nov 2024 03:04:20 GMT

Prompt delivery of packages is dependent upon who is shipping, which courier is being used, and sometimes the item being ordered. It seems like fashion and beauty items have some kind of built-in slowness in their shipping, or at least that is the case in so many comments around here.

I mainly order home and kitchen items, and it is rare that I don't receive them within a week even when they have to travel across the country. For example, a home decor item I ordered on Saturday was shipped on Sunday/Monday and arrived today. In this case, it only had to travel three states and came via UPS, so I know that helped the speedy delivery, but it is fairly common for my orders.

Good luck to all who are waiting—it's a holiday week, so be patient with the couriers, but hopefully your orders will arrive soon!

Re: Late packages

lynnie61 — Wed, 27 Nov 2024 18:55:48 GMT

In August, I received a Christmas card returned from USPS mailed in early December 2023. The person passed in 2023. Only took 9 months to be returned. It read undeliverable, and I googled the person, that I had not known had passed away last year. So I'm ok if my Q packages take 8-10 days. They usually do not unless they are coming from the Ontario, California warehouse.

Re: Late packages

runtstuff — Sat, 30 Nov 2024 12:51:15 GMT

They are using a carrier now that doesnt give a delivery date, this is nothing like the way QVC use to send orders, I know mail slows this time of the year but it really has become ridiculous getting a new update every day saying it will be delivered tomorrow and tomorrow and tomorrow, maybe they need to check out the carrier and see what the hold up is

Re: Late packages

bells4me — Sun, 01 Dec 2024 15:43:50 GMT

I have ordered because of "sellout risk", then canceled because of reviews. Never had a problem. I have only ordered one item this season because of pricing.