topic Re: Return Shipping in Customer Care

Return Shipping

Me773 — Thu, 31 Oct 2024 00:35:59 GMT

I know this has happened to many of you and I just really need somewhere to rant so here I am. I placed ONE order. QVC sent me my items in three different packages. And now, I have to return these items in THREE separate pacakges and am being charged $6.95 for EVERY. SINGLE. PACKAGE. What in the actual fluck? Un-freaking-believable! I need to learn my lesson. Their shipping and return charges are a complete RACKET. Total scam!

That's all. Carry on with your day!

Re: Return Shipping

Bonkers1 — Thu, 31 Oct 2024 00:38:56 GMT

Amen

Re: Return Shipping

Kachina624 — Thu, 31 Oct 2024 00:43:09 GMT

It's not a racket, not a scam. All policies are clearly stated on the website. The responsibility is on you to read them before ordering. Try returning three items individually at USPS insured for under $6.95 each.

Re: Return Shipping

LoveMeSomeQVC — Thu, 31 Oct 2024 00:52:13 GMT

@Me773 I've always returned multiple items in one box. I've just been sure the retun/order number info is attached to each item inside. I've only been charged one label fee when I do this. It's been a minute since I've returned anything, so things may have changed. Also, I do think there are different addresses for different type items (i.e. clothes vs. electronics), so you may want to call customer service for advice. Hope this helps!

Re: Return Shipping

We rescue cats — Thu, 31 Oct 2024 01:01:50 GMT

Sadly it's another reason that folks shop from other sources which do not charge S/H for the initial purchase nor the return of items. The cost is often lower and there's zero charge for returnn shipping. I was one that seldom

'shopped' an item I saw on QVC, I just oredered it, that's no longer the case.

Re: Return Shipping

Tori3569 — Thu, 31 Oct 2024 01:04:32 GMT

Really not a scam, as the terms are clearly available to read before ordering. However, you can try to send them back together in one package if they're the same kind of item and going to the same place. I've done it before.

Re: Return Shipping

Q-Checker — Thu, 31 Oct 2024 01:37:29 GMT

@Me773 Definitely not a scam as the return rules are posted. Yes, the amount might sting, but it is a fair amount and gives shoppers the privilege of seeing items at home without the need to travel to a brick and mortar store. Unfortunately, sometimes an item doesn't work for one reason or another -- but, for me, the convenience factor is well worth the risk and the return postal costs, which are known up-front.

Re: Return Shipping

AZfem — Thu, 31 Oct 2024 03:23:42 GMT

If you can, ship back in one package. I squeeze as much as I can into one.

Re: Return Shipping

rms1954 — Thu, 31 Oct 2024 03:36:15 GMT

Scam, racket????? You should know the return policy before ordering. If you don't read it well that's on you.

Re: Return Shipping

Miriam QVC — Fri, 08 Nov 2024 23:15:49 GMT

You may return the 3 in the same packaging. You have to attach the packing slip with reason for return on each of the items. This way you will only be bill 6.95 once.

Re: Return Shipping

Melania7 — Mon, 11 Nov 2024 16:56:45 GMT

I think it’s because each item is pre-boxed, so when you order things (even if you have multiple, different items in "one order") they just print and put mailing labels on each pre-boxed item that you chose. It’s not like other companies where they start with one empty box and then fill that box with all of the items that you ordered. Ok, I really love QVC and have nothing negative to say. Not long ago, I did write a one-star review for some Elemis resurfacing pads, and this was only because the jars I received were not at all generously saturated with resurfacing solution as was presented on tv. I decided to keep and use them anyways because the price was amazing and I do not like wasting products. They are still decent enough and I would hate to send them back only to have them end up in a landfill because I had opened them. I have ordered many, many items over the years from QVC, and sad to say that I have also returned a decent number of things; not because the items disappointed me, but because maybe between the time I placed the order and the item arrived, I had felt some buyer’s remorse or changed my mind. I have never sent back a “used” item except for one time, (a skincare item that that didn’t work for me after two tries) and I did give that a lot of thought before I decided to make the return and I did feel bad about it. QVC has an amazing return policy, and I never intend or want to return anything, but I was so thankful that I was able to return that one used skincare item and some of the other items that remained brand new and un-opened that I had changed my mind about for whatever reason.

Re: Return Shipping

Puppy Lips — Mon, 11 Nov 2024 17:02:47 GMT

I have returned as many as 4 items in one box or bag. I only get charged one return fee. I do check my credits carefully to be sure I am not overcharged return postage. Frankly, I don't really look to see where the item has to go back to - I send them all together in with one return label.