topic Re: Can't Post aReview?? in Customer Care

Can't Post aReview??

Shawnie — Sun, 27 Oct 2024 15:44:25 GMT

Bought this. Cant find Review button. Can you help me?

K83959

Vitamix 5-Speed Immersion Blender with Attachments

Re: Can't Post aReview??

Kachina624 — Sun, 27 Oct 2024 15:47:16 GMT

@Shawnie. Find you item under "order status". Go to order. There will be a list of options including "write a review" so click there.

Re: Can't Post aReview??

Shawnie — Sun, 27 Oct 2024 17:02:53 GMT

@Kachina624 wrote:
@Shawnie. Find you item under "order status". Go to order. There will be a list of options including "write a review" so click there.

Thank you so much. I was looking on product page.

Re: Can't Post aReview??

Caaareful Shopper — Sun, 27 Oct 2024 17:06:07 GMT

@Shawnie wrote:
@Kachina624 wrote:
@Shawnie. Find you item under "order status". Go to order. There will be a list of options including "write a review" so click there.
Thank you so much. I was looking on product page.

@Shawnie It's not going to be there either. For some reason, there are several products where the Review option has been totally removed. It's mentioned on another thread. I asked the Mods to please check with IT, but I see it's still happening.

Re: Can't Post aReview??

Kachina624 — Sun, 27 Oct 2024 19:30:36 GMT

@Caaareful Shopper. For me, it's right under "view order" where it's has always been, including yesterday when I wrote a review.

Re: Can't Post aReview??

Caaareful Shopper — Sun, 27 Oct 2024 20:10:45 GMT

@Kachina624 wrote:
@Caaareful Shopper. For me, it's right under "view order" where it's has always been, including yesterday when I wrote a review.

@Kachina624 Can you do me a favor and see if you see the Review option under item# A673576? It's the Laura Geller Set of 4 Face Palettes.

There's no way to leave a review on the description page, or in my Order Page.

Re: Can't Post aReview??

geezerette — Sun, 27 Oct 2024 20:34:38 GMT

@Caaareful Shopper wrote:
@Kachina624 wrote:
@Caaareful Shopper. For me, it's right under "view order" where it's has always been, including yesterday when I wrote a review.

@Kachina624 Can you do me a favor and see if you see the Review option under item# A673576? It's the Laura Geller Set of 4 Face Palettes.

There's no way to leave a review on the description page, or in my Order Page.

@Caaareful Shopper

Scroll down the page to the already posted reviews. On the right hand side you should see five blank stars. Click on the number of those stars you're giving the product in your review and a window to review should pop up. It may take a second until it realizes you're already logged in, if you are. If you aren't, you have to log in to review.

This is what I have done. If you don't see those stars, I don't know any other way to review other than through your order page.

Re: Can't Post aReview??

Kachina624 — Sun, 27 Oct 2024 20:47:38 GMT

@Caaareful Shopper. A673576 is not going to show on my order status page because I haven't bought it. So view order and the options won't appear.

Would you give a good or unfavorable review? If the latter, that might be the reason why reviews can't be posted.

Re: Can't Post aReview??

Caaareful Shopper — Sun, 27 Oct 2024 21:19:51 GMT

@Kachina624 wrote:
@Caaareful Shopper. A673576 is not going to show on my order status page because I haven't bought it. So view order and the options won't appear.

Would you give a good or unfavorable review? If the latter, that might be the reason why reviews can't be posted.

@Kachina624 I realize that if you didn't buy it you won't have an order page for it. But can you see a Review option on the item page itself? Some items I can, as usual. But lately there are several items where I cannot. Other reviews are there, but no way to leave a new one.

The "Review this Product" on the right hand side (with the 5 available stars to choose from) is not there at all for some items.

QVC doesn't know what's in my mind -- good or bad review -- before I can leave a review.

Or do they?.......

Re: Can't Post aReview??

Caaareful Shopper — Sun, 27 Oct 2024 21:25:21 GMT

@geezerette @Kachina624

Here's what it looks like for the Laura Geller Palletes. There's no star option.

But here's what it usually looks like (Denim & Co. jaquard sweater). The regular star option is included.

Re: Can't Post aReview??

geezerette — Sun, 27 Oct 2024 21:27:44 GMT

@Caaareful Shopper wrote:
@geezerette @Kachina624

Here's what it looks like for the Laura Geller Palletes. There's no star option.

But here's what it usually looks like (Denim & Co. jaquard sweater). The regular star option is included.

@Caaareful Shopper

I see the "Review this Product" for the Laura Geller. Using iPad's Safari.

Re: Can't Post aReview??

Caaareful Shopper — Sun, 27 Oct 2024 22:02:47 GMT

@geezerette wrote:
@Caaareful Shopper wrote:
@geezerette @Kachina624

Here's what it looks like for the Laura Geller Palletes. There's no star option.

But here's what it usually looks like (Denim & Co. jaquard sweater). The regular star option is included.

@Caaareful Shopper

I see the "Review this Product" for the Laura Geller. Using iPad's Safari.

@geezerette Whoa! OK -- thank you!! I'm using my Macbook Pro Safari. At least the plot thickens. Thanks again for letting me know.

Re: Can't Post aReview??

Kachina624 — Mon, 28 Oct 2024 02:57:21 GMT

@Caaareful Shopper.

That's not a wow review but not really bad either. Above average. That review option is on every item I've checked from my order status page.

Re: Can't Post aReview??

loriqvc — Mon, 28 Oct 2024 15:51:06 GMT

@Caaareful Shopper - FWIW, I went to the item page for that Laura Geller set using Chrome on a desktop computer, and when I scrolled down to the review area, the "five star" section you can click to write a review appeared for about a second and then disappeared. I disabled my ad blocker in case it was hiding that section, but when the page reloaded, the exact same thing happened. Very odd—but who is surprised about programming issues on this website anymore?

Re: Can't Post aReview??

Caaareful Shopper — Mon, 28 Oct 2024 15:57:49 GMT

@loriqvc wrote:
@Caaareful Shopper - FWIW, I went to the item page for that Laura Geller set using Chrome on a desktop computer, and when I scrolled down to the review area, the "five star" section you can click to write a review appeared for about a second and then disappeared. I disabled my ad blocker in case it was hiding that section, but when the page reloaded, the exact same thing happened. Very odd—but who is surprised about programming issues on this website anymore?

@loriqvc It's crazy. I did the same thing but still no Review section for this and some other items. Others items are fine though. Oh well. Thank you for letting me know your experience with it!

Re: Can't Post aReview??

loriqvc — Mon, 28 Oct 2024 16:02:12 GMT

@Caaareful Shopper - Good luck! Over the past few months, I've found it much easier to submit reviews by going through the "Order Status" page as described earlier in this thread, and it is seeming like that may now be the only way to submit a review for some people. I was always curious about why the review process was different if you used that method vs clicking through the item page, but perhaps the latter method is now on its way out? I guess time will tell.

Re: Can't Post aReview??

Caaareful Shopper — Mon, 28 Oct 2024 16:31:36 GMT

@loriqvc wrote:
@Caaareful Shopper - Good luck! Over the past few months, I've found it much easier to submit reviews by going through the "Order Status" page as described earlier in this thread, and it is seeming like that may now be the only way to submit a review for some people. I was always curious about why the review process was different if you used that method vs clicking through the item page, but perhaps the latter method is now on its way out? I guess time will tell.

@loriqvc For me, the same items that I've ordered that have no Review section on its item page, also have no Review Item option on my Order Page either. It's gone in both instances -- like that Laura Geller item for me. Oh well. Not the end of the world, just curiouser & curiouser...

Re: Can't Post aReview??

loriqvc — Mon, 28 Oct 2024 16:42:27 GMT

@Caaareful Shopper - Out of curiosity, are the items that are missing the review button on your "Order Status" page things you've purchased recently? I have noticed that the review button doesn't appear until the system recognizes that the item has been delivered (typically about a week later). For example, I just checked, and although I've ordered about a dozen items since then with all the free shipping events, my most recent item that has a review button associated with it is for something I purchased on 10/10.

Re: Can't Post aReview??

Caaareful Shopper — Mon, 28 Oct 2024 17:01:21 GMT

@loriqvc wrote:
@Caaareful Shopper - Out of curiosity, are the items that are missing the review button on your "Order Status" page things you've purchased recently? I have noticed that the review button doesn't appear until the system recognizes that the item has been delivered (typically about a week later). For example, I just checked, and although I've ordered about a dozen items since then with all the free shipping events, my most recent item that has a review button associated with it is for something I purchased on 10/10.

@loriqvc Only one that I've purchased. Others I have not purchased, just window shopping -- there seems to be no rhyme or reason as of yet.

Re: Can't Post aReview??

PatNovember — Sun, 03 Nov 2024 00:19:14 GMT

Review item option is not on some items. I tried to post review on another item I purchased from Valerie and also spoke about another Valerie item along with that Sam’s review. Both items I did purchase. I said they were beautiful gave them 5 stars. And qvc emailed to say they will not post my review. What is happening??????