topic Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about in Customer Care

Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 19:00:08 GMT

But 2 weeks ago I called to say that I had made a purchase that I wanted to return. I had ordered a petit and the petit was much shorter because of the way it empire waist that gathers up on me and it becomes a mini skirt. My tailor told me to order a larger size and a regular length and she could fix it. So I called and asked to send me a label and the information (which I gave them the order number and product number). I was told I would get it in about 4 days. That has been about 14 days and I have not received it. I can't seem to talk to a human being and before long, my 30 days will have expired because I did not try it on for a week, thinking since that always fit, it should. NO, NO TWO ARE THE SAME IN FIT from the same vendor.

Now I am stuck with buying a garment I can't wear and I am not sure anyone I know could wear it. When will I ever learn!

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

RedTop — Fri, 11 Oct 2024 19:07:58 GMT

Your first notification from QVC after an initial order would've been a mailing with your PIN number on it.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

rms1954 — Fri, 11 Oct 2024 19:27:34 GMT

I'll never understand why people have problems reaching CS. I called three different times in the last couple days and had no problems. I got right through in about 2 minutes. It's the easiest process ever. Also other options are offered. Or just make the exchange online through your order status. Easy peasey

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

geezerette — Fri, 11 Oct 2024 19:29:19 GMT

Go to "My Account", then "Account Settings" here on the website. You should see PIN number along with your other account information, and the ability to change it.

But I don't understand why you need a PIN number to return something.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

RespectLife — Fri, 11 Oct 2024 19:29:31 GMT

@Nonametoday wrote:
But 2 weeks ago I called to say that I had made a purchase that I wanted to return. I had ordered a petit and the petit was much shorter because of the way it empire waist that gathers up on me and it becomes a mini skirt. My tailor told me to order a larger size and a regular length and she could fix it. So I called and asked to send me a label and the information (which I gave them the order number and product number). I was told I would get it in about 4 days. That has been about 14 days and I have not received it. I can't seem to talk to a human being and before long, my 30 days will have expired because I did not try it on for a week, thinking since that always fit, it should. NO, NO TWO ARE THE SAME IN FIT from the same vendor.

Now I am stuck with buying a garment I can't wear and I am not sure anyone I know could wear it. When will I ever learn!

You should be contacting the mods @Nonametoday not us, really. We are just customers like you!

qvcsocialteam@qvc.com

Give them the info. If you still haven't rec'd the label in time, you can have them note to allow you the refund.

Email them asap!!!

BTW-you do know you can NOT even exchange a petite for a regular, don't you?

Petite, tall, reg all have different item numbers....and an even exchange can't switch types.

I do NOT agree with that.....take it up w/ the mods if you are trying to do that.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

shoesnbags — Fri, 11 Oct 2024 19:37:54 GMT

@Nonametoday wrote:
But 2 weeks ago I called to say that I had made a purchase that I wanted to return. I had ordered a petit and the petit was much shorter because of the way it empire waist that gathers up on me and it becomes a mini skirt. My tailor told me to order a larger size and a regular length and she could fix it. So I called and asked to send me a label and the information (which I gave them the order number and product number). I was told I would get it in about 4 days. That has been about 14 days and I have not received it. I can't seem to talk to a human being and before long, my 30 days will have expired because I did not try it on for a week, thinking since that always fit, it should. NO, NO TWO ARE THE SAME IN FIT from the same vendor.

Now I am stuck with buying a garment I can't wear and I am not sure anyone I know could wear it. When will I ever learn!

@Nonametoday Do you have a printer? If so, just go to your orders on QVC.com and click on the one you want to return. You can start a return and print out your return label.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Kachina624 — Fri, 11 Oct 2024 20:24:15 GMT

Never have I had to use a PIN number when calling customer service, only when accessing my account online or placing an order.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

haddon9 — Fri, 11 Oct 2024 20:54:49 GMT

I have never used a "PIN" number when either placing an order (and I order a LOT each month), making a return or simply calling customer service. I can always get in touch with CS with no problem.

Plus the Q is offering returns up to the end of January right now and if you ordered your item three weeks ago it should be covered.

Call CS again and explain your situation and ask for them to mail you a return label if you don't have a printer. Ask for them to make a note on your order about not being able to return the item within the 30 days and ask for the holiday return policy for your item.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:27:13 GMT

@shoesnbags

No, I actually told the person with whom I spoke that I had gotten a new internet service and they had messed up my wifi connection to my printer when they installed it and my son who is an IT person tried to fix it but could not understand what to do. He tried and tried and the default kept going to a neighbor's WIFI, who has internet with the same company.

I have done that many times with JCrew, LL Bean and QVC but right now I am awaiting the company to get to me with repairs of what in the world is my printer wifi doing connecting with the neighbors and the name of their printer, not mine.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:28:17 GMT

@RedTop

I have never known I had a pin number with QVC. Where would that be?

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:29:01 GMT

@rms1954 wrote:
I'll never understand why people have problems reaching CS. I called three different times in the last couple days and had no problems. I got right through in about 2 minutes. It's the easiest process ever. Also other options are offered. Or just make the exchange online through your order status. Easy peasey

@rms1954

I hope you are not calling me a liar because I got through with them 2 weeks ago but today have failed repeatedly. Don't make light of what I am telling you.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:29:31 GMT

@geezerette wrote:
Go to "My Account", then "Account Settings" here on the website. You should see PIN number along with your other account information, and the ability to change it.

But I don't understand why you need a PIN number to return something.

@geezerette

Thank you!!!! I appreciate your honesty without condemnation.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:30:02 GMT

@RespectLife

Who are the mods? do I now them? do you know them? who are they?

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:30:57 GMT

@RespectLife wrote:
@Nonametoday wrote:
But 2 weeks ago I called to say that I had made a purchase that I wanted to return. I had ordered a petit and the petit was much shorter because of the way it empire waist that gathers up on me and it becomes a mini skirt. My tailor told me to order a larger size and a regular length and she could fix it. So I called and asked to send me a label and the information (which I gave them the order number and product number). I was told I would get it in about 4 days. That has been about 14 days and I have not received it. I can't seem to talk to a human being and before long, my 30 days will have expired because I did not try it on for a week, thinking since that always fit, it should. NO, NO TWO ARE THE SAME IN FIT from the same vendor.

Now I am stuck with buying a garment I can't wear and I am not sure anyone I know could wear it. When will I ever learn!

You should be contacting the mods @Nonametoday not us, really. We are just customers like you!

qvcsocialteam@qvc.com

Give them the info. If you still haven't rec'd the label in time, you can have them note to allow you the refund.

Email them asap!!!

BTW-you do know you can NOT even exchange a petite for a regular, don't you?

Petite, tall, reg all have different item numbers....and an even exchange can't switch types.

I do NOT agree with that.....take it up w/ the mods if you are trying to do that.

@RespectLife

Did I say I wanted to swap? No, I want to send the garment back and re-order once I get my refund.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Nonametoday — Fri, 11 Oct 2024 21:31:25 GMT

@Kachina624 wrote:
Never have I had to use a PIN number when calling customer service, only when accessing my account online or placing an order.

@Kachina624

I never have either. Not until today. I have no idea why I can't reach a real human?

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

sunshine45 — Fri, 11 Oct 2024 22:33:46 GMT

never heard of a PIN for QVC?......only know i have to login with a password.

returns are easy when you log into your account and click on return and follow the steps. i also just package it up, include the return slip, and send it via the return label provided.

options to contact customer service.....

phone

facebook messenger

qvcsocialteam@qvc.com

live chat via the QVC website

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

Tori3569 — Fri, 11 Oct 2024 21:42:38 GMT

@Nonametoday wrote:
@rms1954 wrote:
I'll never understand why people have problems reaching CS. I called three different times in the last couple days and had no problems. I got right through in about 2 minutes. It's the easiest process ever. Also other options are offered. Or just make the exchange online through your order status. Easy peasey
@rms1954
I hope you are not calling me a liar because I got through with them 2 weeks ago but today have failed repeatedly. Don't make light of what I am telling you.

I don't see anyone making light of what you've written or calling you a liar or anything of the sort. I will say however, that I called about an hour ago and also got right through. Have you doublechecked that you are calling the right number? There was nothing about a pin when I called in, just about a 3 minute wait.

Just in case

+1-888-345-5788

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

shoesnbags — Fri, 11 Oct 2024 22:37:17 GMT

@geezerette wrote:
Go to "My Account", then "Account Settings" here on the website. You should see PIN number along with your other account information, and the ability to change it.

But I don't understand why you need a PIN number to return something.

I didn't know I had a QVC PIN either. Out of curiosity I followed your directions, but my PIN and password are both just shown as dots. When I click, it only gives me the option to change the PIN or password, doesn't show me what the current PIN is. And yes, I'm signed in.

I rarely call QVC for anything and always order & return online. But I've never needed a PIN. Good thing, because I still don't understand how to see what my PIN is.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

geezerette — Fri, 11 Oct 2024 23:36:47 GMT

@shoesnbags wrote:
@geezerette wrote:
Go to "My Account", then "Account Settings" here on the website. You should see PIN number along with your other account information, and the ability to change it.

But I don't understand why you need a PIN number to return something.
I didn't know I had a QVC PIN either. Out of curiosity I followed your directions, but my PIN and password are both just shown as dots. When I click, it only gives me the option to change the PIN or password, doesn't show me what the current PIN is. And yes, I'm signed in.

I rarely call QVC for anything and always order & return online. But I've never needed a PIN. Good thing, because I still don't understand how to see what my PIN is.

@shoesnbags

I didn't say you could see the PIN, I said there was an option to change it if desired. If the OP was concerned, she could change her number and make note of it for future reference.

I remember creating a PIN number years ago when we called in orders. I preferred the automated ordering option and at one point was required to create a PIN. I wrote it down at the time. If I recall once in a while the auto order would ask for it. Now I think they ask for PIN number or last digits of your phone number.

Re: Trying to reach Customer Service. I have no PIN number, don't know what they are talking about

rms1954 — Sat, 12 Oct 2024 00:27:20 GMT

@Tori3569 wrote:
@Nonametoday wrote:
@rms1954 wrote:
I'll never understand why people have problems reaching CS. I called three different times in the last couple days and had no problems. I got right through in about 2 minutes. It's the easiest process ever. Also other options are offered. Or just make the exchange online through your order status. Easy peasey
@rms1954
I hope you are not calling me a liar because I got through with them 2 weeks ago but today have failed repeatedly. Don't make light of what I am telling you.

I don't see anyone making light of what you've written or calling you a liar or anything of the sort. I will say however, that I called about an hour ago and also got right through. Have you doublechecked that you are calling the right number? There was nothing about a pin when I called in, just about a 3 minute wait.
Just in case
+1-888-345-5788

Wow. Everyone here has been MORE than helpful providing you with all options.