topic Re: Same check out issues Problems saved items too !! in Customer Care

Same check out issues Problems saved items too !!

Kitty Galore — Tue, 27 Aug 2024 17:54:06 GMT

this is really getting crazy ! Now I can't check out once again , it goes back and forth everyday ! Can't check past first page if saved items , click arrow and Nothing!! Why on earth can't qvc address these issues , I just don't get

it ? i dont have any issues with other sites .

Re: Same check out issues Problems saved items too !!

Kachina624 — Tue, 27 Aug 2024 18:35:54 GMT

@Kitty Galore. Have you heard complaints from others with the same issue? If not the problem is probably on your end. Are you using the app or qvc.com? Whichever, you might try switching to the other.

Re: Same check out issues Problems saved items too !!

geezerette — Tue, 27 Aug 2024 18:51:31 GMT

@Kitty Galore

I didn't have the same problem as you, but I couldn't do anything with my saved items yesterday and I couldn't order.

I didn't have any trouble ordering earlier this morning like I did yesterday, but something seems to be going on with this website again today. I was suddenly signed out of the forum without my doing it, and when I came back some minutes later I was signed in--again, without my doing it.

Re: Same check out issues Problems saved items too !!

loriqvc — Tue, 27 Aug 2024 19:28:47 GMT

@Kitty Galore - I haven't experienced any issues with ordering or checkout, but a few years ago when QVC was "upgrading" the cart layout/format and caused a bunch of problems with saved items disappearing, I moved everything to my wish list instead. It's just as easy to move things from the wish list to the cart when you're ready to buy (still a single button command) and you actually can see a few more useful details about an item in the wish list. Hope that helps a bit...

Re: Same check out issues Problems saved items too !!

Kitty Galore — Fri, 30 Aug 2024 15:14:27 GMT

@loriqvc wrote:
@Kitty Galore - I haven't experienced any issues with ordering or checkout, but a few years ago when QVC was "upgrading" the cart layout/format and caused a bunch of problems with saved items disappearing, I moved everything to my wish list instead. It's just as easy to move things from the wish list to the cart when you're ready to buy (still a single button command) and you actually can see a few more useful details about an item in the wish list. Hope that helps a bit...

@loriqvc I do remember that upgrading ! It was a mess

thanks for the tip on moving saved to wishlist !

Re: Same check out issues Problems saved items too !!

Kitty Galore — Fri, 30 Aug 2024 15:17:33 GMT

@geezerette wrote:
@Kitty Galore

I didn't have the same problem as you, but I couldn't do anything with my saved items yesterday and I couldn't order.

I didn't have any trouble ordering earlier this morning like I did yesterday, but something seems to be going on with this website again today. I was suddenly signed out of the forum without my doing it, and when I came back some minutes later I was signed in--again, without my doing it.

@geezerette it just seems to change from minute to minute at times . So crazy that I can checkout them I can't . Or I can't place order on ordering page ! There have always been issues , but lately it is the checkout , saved and placing orders which are major things !

Re: Same check out issues Problems saved items too !!

Kitty Galore — Fri, 30 Aug 2024 15:23:31 GMT

@Kachina624 wrote:
@Kitty Galore. Have you heard complaints from others with the same issue? If not the problem is probably on your end. Are you using the app or qvc.com? Whichever, you might try switching to the other.

@Kachina624 yes I have , there are others through the last weeks or even months. I can do this one day even in the same day and then I can't ! It is ridiculous. My iPad is the latest so not on my end QVC needs to get rid of

antiqued programs . I use .com always have nothing changed on my end, Do t see why I have to change my browser they should be able to accommodate any browser

Re: Same check out issues Problems saved items too !!

geezerette — Fri, 30 Aug 2024 15:25:15 GMT

@Kitty Galore wrote:
@geezerette wrote:
@Kitty Galore

I didn't have the same problem as you, but I couldn't do anything with my saved items yesterday and I couldn't order.

I didn't have any trouble ordering earlier this morning like I did yesterday, but something seems to be going on with this website again today. I was suddenly signed out of the forum without my doing it, and when I came back some minutes later I was signed in--again, without my doing it.
@geezerette it just seems to change from minute to minute at times . So crazy that I can checkout them I can't . Or I can't place order on ordering page ! There have always been issues , but lately it is the checkout , saved and placing orders which are major things !

@Kitty Galore

My checkout problem always seems to be the same: if I don't see the "PayPal" button along with the "Checkout" button on the page before checking out, it won't progress and allow me to order.

I agree it's ridiculous to have this many problems trying to spend your money here! Like others, it's yet another thing that has me reducing my buying drastically.

Re: Same check out issues Problems saved items too !!

Kitty Galore — Fri, 30 Aug 2024 15:28:13 GMT

@geezerette wrote:
@Kitty Galore wrote:
@geezerette wrote:
@Kitty Galore

I didn't have the same problem as you, but I couldn't do anything with my saved items yesterday and I couldn't order.

I didn't have any trouble ordering earlier this morning like I did yesterday, but something seems to be going on with this website again today. I was suddenly signed out of the forum without my doing it, and when I came back some minutes later I was signed in--again, without my doing it.
@geezerette it just seems to change from minute to minute at times . So crazy that I can checkout them I can't . Or I can't place order on ordering page ! There have always been issues , but lately it is the checkout , saved and placing orders which are major things !
@Kitty Galore

My checkout problem always seems to be the same: if I don't see the "PayPal" button along with the "Checkout" button on the page before checking out, it won't progress and allow me to order.

I agree it's ridiculous to have this many problems trying to spend your money here! Like others, it's yet another thing that has me reducing my buying drastically.

@geezerette Exactly ! If I do t see "save" " remove " I know I won't be proceeding g to placing order ! Good grief why so many issues . I am saving $$$ so that's a good thing 😂

Re: Same check out issues Problems saved items too !!

Kitty Galore — Mon, 02 Sep 2024 18:11:02 GMT

I wrote CS the other day and low and behold my issues vanished ! Nice while it lasted . Only to return again today 😡. If it worked one day why not everyday !!? It shows IT can fix it if they choose ! Back in forth , back in forth , never know from day to day , or in same day . I just don't understand why it is so difficult 😣. If the people in the IT department can't take care of an issue they should be able to then find someone that is equipped to I say.

Re: Same check out issues Problems saved items too !!

San Antonio Gal — Mon, 02 Sep 2024 22:11:38 GMT

@Kitty Galore - Have you ever tried ordering on your phone through the app? I never order from my phone, but just wondering if it would be easier for you. I know it's completely frustrating when you can't place an order.

Re: Same check out issues Problems saved items too !!

santorini — Mon, 02 Sep 2024 22:17:22 GMT

I have also experienced these issues. It's very frustrating. I have 2 iPads. I thought one was on the blink so I switched to the other one. Same problem. It's on QVC's end.

Re: Same check out issues Problems saved items too !!

Kitty Galore — Tue, 03 Sep 2024 00:13:37 GMT

@San Antonio Gal wrote:
@Kitty Galore - Have you ever tried ordering on your phone through the app? I never order from my phone, but just wondering if it would be easier for you. I know it's completely frustrating when you can't place an order.

@San Antonio Gal No I never have ordered through the app. I used to,order on my phone probably oh at least 20 yrs ago before I had an iPad I would say . I suppose I could look into the app , but I just like ordering on my iPad or Lap top even . Yes it is frustrating!

Re: Same check out issues Problems saved items too !!

Kitty Galore — Tue, 03 Sep 2024 00:15:05 GMT

@santorini wrote:
I have also experienced these issues. It's very frustrating. I have 2 iPads. I thought one was on the blink so I switched to the other one. Same problem. It's on QVC's end.

@santorini it sure is !! Have used both of my iPads one is the very latest thst I actually purchased here on qvc and no luck !! It's on there end !

Re: Same check out issues Problems saved items too !!

Auntiebean1 — Tue, 03 Sep 2024 01:52:18 GMT

I use Safari on my iPad and I have not been able to checkout for two days. I have to use the app if I want to make a purchase. It is frustrating.

Re: Same check out issues Problems saved items too !!

geezerette — Wed, 04 Sep 2024 16:23:29 GMT

I ran into the same problem again a couple of days ago.

I got to the page before the "place order" page and once again the "checkout" button didn't work. Then I realized the "Paypal" button wasn't showing again--that's when I can't check out.

I got so frustrated I kept tapping the "checkout" buttton furiously and then closed the browser in disgust. I opened it up again a minute or so later, and I could check out as usual! It happened again with another order and I did the same thing, and lo and behold, I could once again could check out.

🤷‍♀️