topic Re: Quick question about returns in Customer Care

Quick question about returns

Goldengate8361 — Thu, 29 Aug 2024 18:49:53 GMT

When I select to drop off my "return item" at a UPS store, am I supposed to repack it or do I just bring the item and let UPS pack it? If I'm supposed to pack it, does it necessarily need to be the same packaging? Can I put more than one return item in the same package?

Re: Quick question about returns

Tinkrbl44 — Thu, 29 Aug 2024 19:00:39 GMT

@Goldengate8361 wrote:
When I select to drop off my "return item" at a UPS store, am I supposed to repack it or do I just bring the item and let UPS pack it? If I'm supposed to pack it, does it necessarily need to be the same packaging? Can I put more than one return item in the same package?

@Goldengate8361

I wouldn't take a return to any shipper and expect them to repackage it for me. That's your job.

Usually, when people go this route, they use the return label and use the same packaging if it's still usable.

I HAVE included more than one return item in a package, with all the appropriate return information, BUT please be sure to email CS and inform them you are doing so.

If the person who processes your returns only issues a credit for one of the two items, what recourse do you have to prove you sent something else back in the same package?

If you have documented with CS what you've done, they will give you the benefit of the doubt .... at least, that's been my experience.

Re: Quick question about returns

Kachina624 — Thu, 29 Aug 2024 19:03:02 GMT

@Goldengate8361. Doesn't need to be the same package but it does need to be appropriately packaged. They don't like it but I do sometimes put similar items in the same package.

Re: Quick question about returns

santorini — Thu, 29 Aug 2024 19:05:33 GMT

I never call ahead to say I'm adding multiple items. I haven't had any problems doing that either.

Re: Quick question about returns

Goldengate8361 — Thu, 29 Aug 2024 19:06:37 GMT

@Tinkrbl44 @Kachina624 @@Thank you for responding.

fYI - for many of my Amazon returns, I am specifically asked to NOT package it myself....and to simply bring the item to UPS and let "them" package it. That's why I was asking.

Re: Quick question about returns

Kachina624 — Thu, 29 Aug 2024 19:09:43 GMT

@Goldengate8361. I assume @Tinkrbl44 is not an Amazon Shopper and doesn't know many of us are accustomed to returning unpacked returns to UPS.

Re: Quick question about returns

Kachina624 — Thu, 29 Aug 2024 19:14:36 GMT

@santorini wrote:
I never call ahead to say I'm adding multiple items. I haven't had any problems doing that either.

@santorini. I don't either. I don't think CS cares how many items we put in a package.

Re: Quick question about returns

Gorgf — Thu, 29 Aug 2024 19:16:47 GMT

I would make certain that you have a label that UPS accepts and not USPS. I was told by my UPS drop off an hour ago I didn't have the correct bar code for UPS on the enclosed label and they go to the P.O.

I had a broken pair of ear rings broken off before shipping out and a duplicate JR shirt sent so received two if the same shirts. They were sent back in two separate bags and went out USPS. I am tired of so many QVC errors and having to return when it their mistakes. I recently posted before that last week two incorrect items repacked and sent out to return for the correct size and item replacement.

Re: Quick question about returns

Tinkrbl44 — Thu, 29 Aug 2024 19:25:01 GMT

@Kachina624 wrote:
@Goldengate8361. I assume @Tinkrbl44 is not an Amazon Shopper and doesn't know many of us are accustomed to returning unpacked returns to UPS.

@Kachina624 @Goldengate8361

Since the question was in Customer Care, I assumed it was a QVC return, and I think my response was accurate.

Nowhere did I see "Amazon" mentioned in the original post.

I prefer Ebay to Amazon, so, no, not a big shopper there.

If @Goldengate8361 was asking about an Amazon return and not a QVC return, she probably should have said so, to avoid confusion.

Re: Quick question about returns

Goldengate8361 — Thu, 29 Aug 2024 19:20:40 GMT

@Tinkrbl44 @Thank you for responding. I appreciate the kindness of folks like you and others on this forum. Perhaps I could have been clearer. 😸

Re: Quick question about returns

Kachina624 — Thu, 29 Aug 2024 19:24:37 GMT

@Tinkrbl44. It was a QVC return but the OP was asking because she's accustomed to returning her Amazon purchases unpacked and though perhaps UPS had that policy for all returns, which, of course, they dont.

Re: Quick question about returns

loriqvc — Thu, 29 Aug 2024 20:14:01 GMT

@Gorgf wrote:
I would make certain that you have a label that UPS accepts and not USPS. I was told by my UPS drop off an hour ago I didn't have the correct bar code for UPS on the enclosed label and they go to the P.O.

I had a broken pair of ear rings broken off before shipping out and a duplicate JR shirt sent so received two if the same shirts. They were sent back in two separate bags and went out USPS. I am tired of so many QVC errors and having to return when it their mistakes. I recently posted before that last week two incorrect items repacked and sent out to return for the correct size and item replacement.

@Gorgf - I'm sorry that happened to you; UPS should accept all QVC returns even if they're marked for the USPS because with the system QVC has set up this year, all packages will be processed by UPS eventually. I don't think all UPS stores have employees who are aware of this, so it can certainly be frustrating for everyone.

(Note: You won't get an acceptance receipt if you drop off a USPS return at a UPS location, but they should still take the package and be able to process it, and you can use the tracking number to track package progress via the UPS website. I've done this many times already this year since it saves me a trip when I have a QVC return that actually came with a label, virtually always set up for USPS, plus a return where I had to request the label online, virtually always set up for UPS.)

Re: Quick question about returns

Gorgf — Fri, 30 Aug 2024 12:00:58 GMT

@loriqvc Thank you for the information. It was kind of you to respond. I was thinking that HSN sends two labels and your choice USPS or UPS. UPS apologized but in no way going to take my pkgs. We have a satellite PO in a grocery store but they refuse Q returns saying have to go to the PO with that particular label. I used to be able to drop them off there. I'd even print my own but that one seemed to indicate by an actual PO address it HAS to go there?

Luckily, my returns are minimal usually mistakes or damaged goods Q sent or damaged by shippers. The shipping is transferred sometimes now from UPS to USPS as I look on tracking so difficult to figure out at times who is in charge?