topic Customer service terrible now in Customer Care

Customer service terrible now

Heidi990 — Sat, 24 Aug 2024 18:31:50 GMT

Non existent customer service. What happened here? QVC CS was excellent now non existent. Live chat never available and no one wants to answer the phone anymore. So annoying and now not buying

Re: Customer service terrible now

Krimpette — Sat, 24 Aug 2024 18:36:29 GMT

I've had to call customer service a few times in recent weeks due to a couple of shipping problems. In all three cases, credit had to be issued. I had nothing but stellar service from all the C/S people I spoke to. And no problems with the phones getting answered. That being said....I do not try to reach C/S on free shipping days.

Re: Customer service terrible now

Kachina624 — Sat, 24 Aug 2024 19:51:12 GMT

@Heidi990 wrote:
Non existent customer service. What happened here? QVC CS was excellent now non existent. Live chat never available and no one wants to answer the phone anymore. So annoying and now not buying

@Heidi990. Why don't you try calling on a day when they're not frantically busy because they have free shipping? Everyone will have a problem today they need to discuss with CS.

Re: Customer service terrible now

D Kay — Sat, 24 Aug 2024 20:02:54 GMT

I email QVCSocialTeam@qvc.com. They usually respond in a timely manner.

Re: Customer service terrible now

kze — Sat, 24 Aug 2024 20:41:47 GMT

@Heidi990 wrote:
Non existent customer service. What happened here? QVC CS was excellent now non existent. Live chat never available and no one wants to answer the phone anymore. So annoying and now not buying

@Heidi990

I don't think you really believe the reps are just sitting around doing other things while the phones ring off the hook. Trust me they are working their tails off. This is a free shipping day and the phones are extremely busy. You can be sure they have an office full of people working overtime trying to answer those calls as fast as they can.

Re: Customer service terrible now

Pecky — Sat, 24 Aug 2024 21:40:36 GMT

I have always gotten the best customer service from QVC. They have always been helpful and resolved my issues very fast.

Re: Customer service terrible now

PamfromCT — Sat, 24 Aug 2024 23:16:39 GMT

I am a long time shopper here. Spent quite a bit. I had an incident with Customer Service that was Beyond Belief - but did not want to waste my time writing to the President of QVC. Yes, it was that bad, I was insulted beyond belief. So when someone complains, believe them. A variation of Maya's quite. And yes, it has affected my view and my buying. It was an assault on my character, and not overturned by the supervisor at first.

Re: Customer service terrible now

Skyegirl21 — Sat, 24 Aug 2024 23:24:15 GMT

I disagree- I just spoke to someone (easily, using the phone prompts) yesterday. They were kind and helpful.
Honestly, I have never had a bad experience calling Q customer service-

Re: Customer service terrible now

msgb — Sun, 25 Aug 2024 02:26:56 GMT

I had an issues a few days ago.

The customer service rep was understanding and she took care of the issue.

She was very helpful.

Re: Customer service terrible now

Caaareful Shopper — Sun, 25 Aug 2024 11:00:09 GMT

I had an issue three days ago. I emailed customer service, and they responded and resolved my issue within 10 minutes.

That was just my latest experience. In my opinion, QVC has the best customer service compared to most any retail business, in any genre, out there.

Re: Customer service terrible now

lisavh2 — Tue, 27 Aug 2024 01:18:49 GMT

Is there an email for customer service? Thank you.

Re: Customer service terrible now

spabar — Tue, 27 Aug 2024 07:14:30 GMT

@lisavh2 social.team@qvc.com

Re: Customer service terrible now

Carolina925 — Tue, 27 Aug 2024 11:38:19 GMT

Sad you had a bad experience with them. I don't have to deal with them often but have never had any issues. Seems they always try extra hard to help. I've been a customer for decades.

Re: Customer service terrible now

NOT A FAN — Fri, 13 Sep 2024 02:57:45 GMT

I have spent thousands at qvc. No more. I have watched prices rise while quality has lessened. Navigating the website is a nightmare. I called qvc's award winning customer service again today. When you click about qvc they describe their customer service as award winning. I don't like the ezpay options yet my last few orders have registered as ezpay. I have had consistent problems with this option. Tired of the problems, I recently called to pay off my balances. Assured by customer service that I had a zero balance I went to place an order and was told I couldn't because I had an outstanding balance. The next day 3 ezpay withdrawals were made from my bank. My bank said I had to cancel my card to stop the withdrawals. Today I got a message saying I owed a $9 payment. I called customer service they saw the lump sum payment and said the cs rep I last spoke with made a mistake. I asked if the NINE DOLLARS could be forgiven. He said it didn't matter that the mistake was on qvcs end. I owed NINE DOLLARS and my account would remain delinquent until it was paid. I am done. Goodbye qvc. I will not miss you.

Re: Customer service terrible now

elated — Sat, 14 Sep 2024 02:21:02 GMT

@NOT A FAN wrote:
I have spent thousands at qvc. No more. I have watched prices rise while quality has lessened. Navigating the website is a nightmare. I called qvc's award winning customer service again today. When you click about qvc they describe their customer service as award winning. I don't like the ezpay options yet my last few orders have registered as ezpay. I have had consistent problems with this option. Tired of the problems, I recently called to pay off my balances. Assured by customer service that I had a zero balance I went to place an order and was told I couldn't because I had an outstanding balance. The next day 3 ezpay withdrawals were made from my bank. My bank said I had to cancel my card to stop the withdrawals. Today I got a message saying I owed a $9 payment. I called customer service they saw the lump sum payment and said the cs rep I last spoke with made a mistake. I asked if the NINE DOLLARS could be forgiven. He said it didn't matter that the mistake was on qvcs end. I owed NINE DOLLARS and my account would remain delinquent until it was paid. I am done. Goodbye qvc. I will not miss you.

It is easy to pay off the balances without customer service, this way you are assured that there are no errors. You go to my account and go to easy pay. You view each order and see where you can pay balance in full. This way it will show on your bank account with the order numbers. To avoid using easy pay, you can do it yourself when you check out. It gives you the option. You could check your account now. Hope this helps.

Re: Customer service terrible now

homedecor1 — Sat, 14 Sep 2024 15:52:19 GMT

I just called CS and the rep couldn't be more helpful. I think her name was Carolyn -- answered my questions, processed my return all in less than 5 minutes😊

I have always had a good experience with QVC CS😊

Re: Customer service terrible now

why again — Sat, 14 Sep 2024 19:33:19 GMT

For those of you have not experienced bad QVC customer service you are luck, number one but 2 doesn't mean others haven't. I have a lot of problems but customer service is a big part of my job so maybe I have a higher standard but my biggest problem with qvc is same problems arise over and over affect many people (if you read here and reviews) but there is no fixes. They say they note complaints and forward them my guess is to a black hole) problems arise but there unwillingness to address even the most common problems (ie properly processing refunds and charging 6.95 label fee when they are not suppose as an example)

Re: Customer service terrible now

sunshine45 — Sun, 15 Sep 2024 19:18:10 GMT

i think customer service is better than ever at QVC these days!

you have a choice of.....

phone

messenger

live chat

so many ways to get in touch with QVC to help resolve issues. i generally have my issues resolved in less than 24 hours and sometimes less than an hour! keep up the great work QVC!

Re: Customer service terrible now

sunshine45 — Sun, 15 Sep 2024 19:20:31 GMT

@lisavh2 wrote:
Is there an email for customer service? Thank you.

@lisavh2

use the email qvcsocialteam@qvc.com .

Re: Customer service terrible now

Pecky — Mon, 23 Sep 2024 15:50:21 GMT

QVC has the best customer service. Everytime I email them they get back to me very fast and the issue is always fixed. I had to email them today because I sent back something not using their return label and I was charged for it anyway. They immediately issued a refund.