topic Re: First and Last Time Ordering with QVC in Customer Care

First and Last Time Ordering with QVC

Blake240 — Wed, 21 Aug 2024 23:54:23 GMT

Placed an order for an item shown in stock. Sat in processing for a few days and then I checked my account today and it's marked backordered.

Going forward I suggest QVC have stock status/counts accurate. If an item is backordered it should be marked as much. Perhaps this will help you keep future customers. I personally won't ever use QVC again as my time was wasted.

Re: First and Last Time Ordering with QVC

AnjalenaQVC — Thu, 22 Aug 2024 00:18:18 GMT

This post has been removed by QVC because it is unkind

Re: First and Last Time Ordering with QVC

Susan345 — Thu, 22 Aug 2024 00:30:19 GMT

I have had that happen more than once. Each time I delete the order. I agree that they should be more up to date with the ordering system.

I've also had items pop up as sold out as I am going thru the ordering process,

Re: First and Last Time Ordering with QVC

Love my grandkids — Thu, 22 Aug 2024 00:48:58 GMT

@Blake240 This has been a problem for many and for a long time.

Re: First and Last Time Ordering with QVC

kitcat51 — Thu, 22 Aug 2024 01:07:43 GMT

👋

Re: First and Last Time Ordering with QVC

Etoile308 — Thu, 22 Aug 2024 01:20:23 GMT

I think the OP has every right to be upset. I don't think it's too much for a retailer to notify a customer prior to ordering that an item is backordered. Some will have on their website that an item will not be available until a specified date.

I think any retailer that is struggling would do well to listen to its customers.

Re: First and Last Time Ordering with QVC

TheMemphisVette — Thu, 22 Aug 2024 01:25:38 GMT

so sorry an order was cancelled.

i've had orders cancelled from various places a few times.

just this morning amazon canceled one.

i've been ordering for several decades so it's never a surprise but it can by annoying

Re: First and Last Time Ordering with QVC

Kachina624 — Thu, 22 Aug 2024 02:10:51 GMT

@Blake240 wrote:

Placed an order for an item shown in stock. Sat in processing for a few days and then I checked my account today and it's marked backordered.

Going forward I suggest QVC have stock status/counts accurate. If an item is backordered it should be marked as much. Perhaps this will help you keep future customers. I personally won't ever use QVC again as my time was wasted.

@Blake240. Don't be too alarmed by the backorder status. You didn't say what your item was but many are shipped directly from other countries to arrive by a set date. If they're delayed and don't arrive in time, the item may go to backorder status. I've have had this happen several times but in all cases, my item shipped within a week.

QVC certainly should notify customers when this happens. In fact, in the last couple of weeks I have received notification on two items advising me they're would be a delay. You must have your email preferences set properly to received such notifications.

Re: First and Last Time Ordering with QVC

Roscoe the Rascal — Thu, 22 Aug 2024 10:25:16 GMT

That's too bad, but for me I have had some issues now and then but mostly good. Been shopping here for years. My only regret is I buy too much. LOL

In fact I have ordered 7 Christmas presents so far and only 1 left to arrive and shipped out yesterday. People will be complaining about that come December. Order early I say.

You can have issues anywhere you buy from. Just need to get to know how the Q operates and go with the flow. Stuff happens.

Re: First and Last Time Ordering with QVC

CalminHeart — Thu, 22 Aug 2024 11:09:08 GMT

Life happens. It's not always what we like. Move on and enjoy the day.

Re: First and Last Time Ordering with QVC

Gorgf — Thu, 22 Aug 2024 11:47:02 GMT

I recently had two items come up as Advance Order and I wouldn't have known unless I looked at my order status.One was a Fall decorative item from Valerie and the other a Christmas one. I'd rather receive it later than not at all as try and order carefully.

However I have two items this week in the correct labeled bag but nothing close to what should be in the bag, One was an incorrect sized item and odd as no size label inside as cut out and the other a denim skirt I never ordered. To top it off I received an empty box smashed and the contents missing all taped up from HSN, not their fault but not fun dealing with the errors.

Re: First and Last Time Ordering with QVC

lynnie61 — Thu, 22 Aug 2024 11:53:23 GMT

I've seen at times, especially on free ship days, you order it and it's then back ordered. It happened to me recently. It was lock and lock, so I cancelled and picked another color. It shipped quickly.

Re: First and Last Time Ordering with QVC

TheMemphisVette — Thu, 22 Aug 2024 12:30:41 GMT

i placed a walmart delivery order around 2 am to be delivereded this morning between 7 and 9 am.

i received email at 6:15 stating 3 items were not available.

they showed available at 2 am. no one could have bought them since the store was closed. they still show available.

is the inventory incorrect. is the site incorrect. could the picker not find them. who knows. nothing is perfect.

one of the items is for a recipe i needed for a gift i am making today. i will make something else.

i'm not mad at walmart.

Re: First and Last Time Ordering with QVC

cheriere — Thu, 22 Aug 2024 14:09:50 GMT

Twice now, I've had Philosophy Autoship order problems. These happened last year with Amazing Grace Bergamot & this past winter with my Living Grace. I received the letter a few weeks ago.

Both times, they were TSV perfume, lotion and body wash sets, ordered early in the day.

What bugs me is they cancelled both orders after I only received two shipments.

However, the EXACT SAME fragrance pack ups were/are being offered under a different item number. 😣

Re: First and Last Time Ordering with QVC

sunsetbeach — Thu, 22 Aug 2024 14:14:24 GMT

I've been around a long time and it happened to me twice in the last couple of months. The first item was a PLW Boheme skirt that was as is, when I ordered it showed in stock, then went to backorder and then the Q cancelled the order after 30 days because they couldn't get the item. Second time was last week, the day of the PTR TSV, I ordered midday the today only mask set, in stock, then went to backorder. I cancelled that one myself. So, OP you're not alone, its just one of those things that happens.

Re: First and Last Time Ordering with QVC

geezerette — Thu, 22 Aug 2024 15:05:29 GMT

If this was the person's first order with QVC, I think their post was entirely appropriate. No drama, just letting the company know they lost a customer through their own incompetence.

Many of us that have been shopping with QVC for decades will put up with their delays and back orders. Others who are just now trying the company will not as there are many alternative shopping services elsewhere now.

QVC is a struggling retailer. This is customer feedback as to one of the reasons they may not be making any headway in gaining customers.

Re: First and Last Time Ordering with QVC

DJs mom — Thu, 22 Aug 2024 16:03:45 GMT

@cheriere wrote:
Twice now, I've had Philosophy Autoship order problems. These happened last year with Amazing Grace Bergamot & this past winter with my Living Grace. I received the letter a few weeks ago.

Both times, they were TSV perfume, lotion and body wash sets, ordered early in the day.
What bugs me is they cancelled both orders after I only received two shipments.

However, the EXACT SAME fragrance pack ups were/are being offered under a different item number. 😣

@cheriere I bet this happened because the item price went up and Philosophy can get more money for it now that what you paid.

Re: First and Last Time Ordering with QVC

cheriere — Thu, 22 Aug 2024 17:18:38 GMT

@DJs mom

I thought the exact same thing. It's just too big of a coincidence that twice this has happened with Philosophy TSV's. I'd been counting on one to give as a Christmas gift too.
I'd love to let them about it, but it wouldn't do any good.

Re: First and Last Time Ordering with QVC

Etoile308 — Thu, 22 Aug 2024 17:42:27 GMT

Well, I think many of us are of the belief if a vendor and QVC offer Auto-Delivery on an item for a set price, and a set number of deliveries it should be honored. They made a commitment and should follow through even if it means they take a slight financial hit. A slight short term financial hit is better in the long run than a once loyal customer turning bitter.

You made the commitment, your word should be your bond. It's sad it's not viewed that way.

These are the little things that can permanently turn customers away, especially when it should be such an easy fix.