topic Re: No weekend Customer Service in Customer Care

No weekend Customer Service

Hoping for the best — Sun, 28 Jul 2024 01:33:07 GMT

It's Christmas in July 7-27-24 and I have been waiting over 1/2 hour for customer service to pick up the phone. I actually have 3 lines in my home, have tried all three and all three still waiting. You would think on the last weekend SOMEONE would answer after the automated recording says "your wait time is greater than 5 minutes". Why don't you be honest and report ACTUAL wait times.

Re: No weekend Customer Service

NYCLatinaMe — Sun, 28 Jul 2024 02:23:08 GMT

SMH

Re: No weekend Customer Service

Marp — Sun, 28 Jul 2024 02:46:36 GMT

@Hoping for the best wrote:
It's Christmas in July 7-27-24 and I have been waiting over 1/2 hour for customer service to pick up the phone. I actually have 3 lines in my home, have tried all three and all three still waiting. You would think on the last weekend SOMEONE would answer after the automated recording says "your wait time is greater than 5 minutes". Why don't you be honest and report ACTUAL wait times.

So you are tying up three customer service spots. How long will it take for you to release two once you are connected with a CSR?

Re: No weekend Customer Service

rms1954 — Sun, 28 Jul 2024 03:22:13 GMT

@Marp wrote:
@Hoping for the best wrote:
It's Christmas in July 7-27-24 and I have been waiting over 1/2 hour for customer service to pick up the phone. I actually have 3 lines in my home, have tried all three and all three still waiting. You would think on the last weekend SOMEONE would answer after the automated recording says "your wait time is greater than 5 minutes". Why don't you be honest and report ACTUAL wait times.
So you are tying up three customer service spots. How long will it take for you to release two once you are connected with a CSR?

My thoughts also.

Re: No weekend Customer Service

spumoni99 — Sun, 28 Jul 2024 04:00:12 GMT

@rms1954 wrote:
@Marp wrote:
@Hoping for the best wrote:
It's Christmas in July 7-27-24 and I have been waiting over 1/2 hour for customer service to pick up the phone. I actually have 3 lines in my home, have tried all three and all three still waiting. You would think on the last weekend SOMEONE would answer after the automated recording says "your wait time is greater than 5 minutes". Why don't you be honest and report ACTUAL wait times.
So you are tying up three customer service spots. How long will it take for you to release two once you are connected with a CSR?
My thoughts also.

Imagine if everyone felt so entitled, no wonder why the lines take forever!

Re: No weekend Customer Service

Spacrazy — Sun, 28 Jul 2024 05:06:00 GMT

@Hoping for the best wrote:
It's Christmas in July 7-27-24 and I have been waiting over 1/2 hour for customer service to pick up the phone. I actually have 3 lines in my home, have tried all three and all three still waiting. You would think on the last weekend SOMEONE would answer after the automated recording says "your wait time is greater than 5 minutes". Why don't you be honest and report ACTUAL wait times.

I just got off the phone with them without any wait time.

Re: No weekend Customer Service

Gorgf — Sun, 28 Jul 2024 11:47:59 GMT

I really appreciate companies that have a call back. That way the time goes faster and more satisfaction not hanging on the phone. I go on with other things. Generally, our hurriedness can wait.

Weekends and holidays are always busy. Covid years were the worst. No one was hardly working.

Re: No weekend Customer Service

CalminHeart — Sun, 28 Jul 2024 11:55:17 GMT

Your post is at 9:33am. Were you on hold at that time? Over the years, I've found eaarly to mid mornings are always a busy time for customer service centers. I'd consider another time to call.

Sometimes we have to wait. Sometimes we don't.