topic Re: Losing Interest in QVC in Customer Care

Losing Interest in QVC

DesertD — Wed, 10 Jul 2024 18:18:50 GMT

QVC seems to be stuck in a rut to me lately. They show all the same brands over & over week after week. There's nothing new in the line up anymore--so predictable. And seeing Jane T. dominate the nightly shows is just beyond ridiculous. I think I'm done with this organization altogether. There are a lot better options for programming out there these days.

Re: Losing Interest in QVC

D Kay — Wed, 10 Jul 2024 18:38:21 GMT

Last night it seemed that Jane must have had several cups of coffee. I tuned in occasionally and she never slowed down, took a breath or allowed her guest to speak. I appreciate her enthusiasum for her work, but she can be overbearing at times.

. ........ I think the repetition of products must have to do with time it takes to get large quantities of product to present on air. It seems to take months and months to get items in stock.

Re: Losing Interest in QVC

BlueFinch — Wed, 10 Jul 2024 18:45:02 GMT

If you're not enjoying the live presentations, just opt for shopping the Q online. I'm always amazed at the large number of products and brands they have online that are never aired. Things I wouldn't think they even carried, If I hadn't searched.

I still enjoy some of the products and vendors, but I agree with you, that there is a bit of a rut. I'd love to see some new brands and items occasionally, too. It seems in years past, that they aired a lot more product and variety to capture our interest.

Re: Losing Interest in QVC

Catch71 — Wed, 10 Jul 2024 18:51:12 GMT

I am feeling the same way but I wonder if I have just been watching too long and the fact that I just don't need as much as I used to. I have all the holiday things I need and am starting to get rid of some! I Just diesn't interest me as much as it use to. The shipping fees to get and return make me think twice before ordering anything.

Re: Losing Interest in QVC

Catch71 — Wed, 10 Jul 2024 18:52:41 GMT

@D Kay wrote:
Last night it seemed that Jane must have had several cups of coffee. I tuned in occasionally and she never slowed down, took a breath or allowed her guest to speak. I appreciate her enthusiasum for her work, but she can be overbearing at times.

. ........ I think the repetition of products must have to do with time it takes to get large quantities of product to present on air. It seems to take months and months to get items in stock.

She has been over zealous for some time now with her hands going a mile a minute to go along with her mouth. She needs to take a breath and not act so exccited over everything she presents as it comes off very fake.

Re: Losing Interest in QVC

CANDLEQUEEN — Wed, 10 Jul 2024 18:54:59 GMT

I tune in for a few minutes several times during the evening just to see whats on. I never watch full shows anymore. Too repetitive.

Even the Philosophy shows are showing the same few products over and over.

They have a huge inventory-why do this???

Maybe they are showing what are big sellers-who knows? But it is awfully boring to the buyer.

Re: Losing Interest in QVC

Jillete — Wed, 10 Jul 2024 18:58:19 GMT

Sad but true, it's not the same Q! All the over 50 nonsense is just too much. Not every woman over 50 is fat and pee's in their pants. I've only bought backpacks and wallets lately and gave up on all the shapeless clothing with expensive price tags. Soon we'll be hearing over 80 and fablous.

Re: Losing Interest in QVC

lilywhite — Wed, 10 Jul 2024 19:03:42 GMT

I'm over 80.

Re: Losing Interest in QVC

Janey2 — Wed, 10 Jul 2024 19:20:48 GMT

I remember watching QVC for the first time about 30 years ago. At the time I only watched shophq ( valuevision). I was shocked at the repetition on QVC. I remember the special of the day was a robe, maybe Stan Herman. I think it was on once every half hour, or at least it felt that way. So nothing has changed through the years.

Re: Losing Interest in QVC

rockygems123 — Wed, 10 Jul 2024 19:24:47 GMT

@DesertD wrote:
QVC seems to be stuck in a rut to me lately. They show all the same brands over & over week after week. There's nothing new in the line up anymore--so predictable. And seeing Jane T. dominate the nightly shows is just beyond ridiculous. I think I'm done with this organization altogether. There are a lot better options for programming out there these days.

@DesertD

There are a lot of QVC owned or in a fiduciary relationship with company products like Corky's, Susan Graver, Denim & Co, Home Reflections, Cella, Northern Nights, Affinity, Diamonique etc.

Then other companies like Kim Gravel Belle, Studio Park, some of Rastelli's and Jrs Cheesecake make products specifically for QVC.

These must be their money makers, so they present them often. I understand that, you test your market and stay with products that sell well with higher profit margins.

I do the same with the jewelry I sell, follow the market and see what is in demand. However I mix it up to keep buyers interested and also bring in new customers.

Apples to oranges as my sole proprietor business pales in comparison to QVC however I believe a mix-up of products on QVC could increase more interest and widen their market.

And tell the hosts to quit screaming. ha.

Re: Losing Interest in QVC

PinkyPetunia — Wed, 10 Jul 2024 19:32:23 GMT

I came upon JT last night while channel surfing and had to turn away after a few minutes. J was yelling to a model, repeating her name constantly.

A brow product was being shown with a vendor who tried to go over the colors. Jane interrupted to say which colors she wore and blabbered on, not letting the vendor speak.

Enough said.

Re: Losing Interest in QVC

rms1954 — Wed, 10 Jul 2024 19:40:22 GMT

@DesertD wrote:
QVC seems to be stuck in a rut to me lately. They show all the same brands over & over week after week. There's nothing new in the line up anymore--so predictable. And seeing Jane T. dominate the nightly shows is just beyond ridiculous. I think I'm done with this organization altogether. There are a lot better options for programming out there these days.

So just shop online if you don't care for the hosts or what is being presented. Makes sense, no????

Re: Losing Interest in QVC

ALRATIBA — Wed, 10 Jul 2024 19:42:29 GMT

There are only a couple of fashion brands that I'm interested in ... and there are only a couple of hosts that I'll watch.

So, I check to see who's hosting and decide if I watch or just do a product review afterwards.

Re: Losing Interest in QVC

MG Chris — Wed, 10 Jul 2024 19:47:09 GMT

@rms1954 wrote:
@DesertD wrote:
QVC seems to be stuck in a rut to me lately. They show all the same brands over & over, week after week. There's nothing new in the line up anymore--so predictable. And seeing Jane T. dominate the nightly shows is just beyond ridiculous. I think I'm done with this organization altogether. There are a lot better options for programming out there these days.
So just shop online if you don't care for the hosts or what is being presented. Makes sense, no????

Last year around this time I bought tons of Harvest/Halloween decor on clearance. When I search a year later the same items are still on clearance or higher priced. There is no new or fresh anymore. I used to buy a lot of clothing here from brands that never see the light of day on TV. Many of those brands are gone, probably due to low sales because no one ever knew they existed. Why not feature some of those brands, instead it is Susan Graver, Denim & Co, Kim whatever her name is ad nauseum.

Re: Losing Interest in QVC

We rescue cats — Wed, 10 Jul 2024 19:49:20 GMT

@rms1954 wrote:

So just shop online if you don't care for the hosts or what is being presented. Makes sense, no????

No, because I may want to see and hear more info about the item on the air. I do shop mainly online with them but I may want more info and sadly is a blabberhost is interrupting the vendor rep I can't get the info I need. So I call the vendor directly and Q loses the sale. Wake Up QVC, your buyers are begging you to make some changes.

Re: Losing Interest in QVC

TheMemphisVette — Wed, 10 Jul 2024 20:01:51 GMT

i shop the web site. thousands of items. i need very little info on a basic item as i have been around for decades and do not need spoon fed. i always google and do a bit of research on price etc.

i don't buy because of a host

i only watch what/who i like

i have no desire to be miserable

life is too short to choose unhappiness

Re: Losing Interest in QVC

rockygems123 — Wed, 10 Jul 2024 20:02:33 GMT

@We rescue cats wrote:
@rms1954 wrote:
So just shop online if you don't care for the hosts or what is being presented. Makes sense, no????
No, because I may want to see and hear more info about the item on the air. I do shop mainly online with them but I may want more info and sadly is a blabberhost is interrupting the vendor rep I can't get the info I need. So I call the vendor directly and Q loses the sale. Wake Up QVC, your buyers are begging you to make some changes.

@We rescue cats

Exactly. That's the whole point of a shopping channel is offering information you wouldn't have by shopping online. Except as you say the blabbering consumes the time allotted with very little product information given.

Re: Losing Interest in QVC

geezerette — Wed, 10 Jul 2024 20:25:32 GMT

@rockygems123 wrote:
@We rescue cats wrote:
@rms1954 wrote:
So just shop online if you don't care for the hosts or what is being presented. Makes sense, no????
No, because I may want to see and hear more info about the item on the air. I do shop mainly online with them but I may want more info and sadly is a blabberhost is interrupting the vendor rep I can't get the info I need. So I call the vendor directly and Q loses the sale. Wake Up QVC, your buyers are begging you to make some changes.
@We rescue cats

Exactly. That's the whole point of a shopping channel is offering information you wouldn't have by shopping online. Except as you say the blabbering consumes the time allotted with very little product information given.

I have been saying for years that QVC is now missing out on one of the few advantages they do have over strictly online retailers: the ability to have a real live person describe the products and see those products demonstrated/modeled. They used to do this well years ago.

As for just shopping the website, many times it has less product information than what's presented on air.

Re: Losing Interest in QVC

Mom2Dogs — Wed, 10 Jul 2024 20:43:52 GMT

Me too, I don't watch like I used to...I can see what was presented via my laptop. Offerings are rarely new and rarely a value. The bloom has been off the rose for years.

I buy an item occasionally and have a pair of pants on order but most things are to expensie and shipping makes me think twice. Honestly I prefer to shop local always have.

Re: Losing Interest in QVC

beach-mom — Wed, 10 Jul 2024 20:45:58 GMT

@PinkyPetunia wrote:
I came upon JT last night while channel surfing and had to turn away after a few minutes. J was yelling to a model, repeating her name constantly.

A brow product was being shown with a vendor who tried to go over the colors. Jane interrupted to say which colors she wore and blabbered on, not letting the vendor speak.
Enough said.

@PinkyPetunia - The same thing happened to me with another host some years ago. The vendor listed the colors, without describing them, then the host interrupted with the shade SHE was wearing and talked about putting it on. We never heard the vendor describe the shades and we never saw the different models, who were sitting there.

What a waste of time. I thought it was very selfish of the host.