topic Re: Philosophy Auto Delivery in Customer Care

Philosophy Auto Delivery

annie57 — Mon, 22 Jul 2024 13:29:41 GMT

I have been receiving a set from Philosophy on auto delivery. I received an email stating that it is on back order and may be restocked. Turned on the Q one day last week to see a Big Deal from Philosophy with two of the products from my order in this Big Deal. If they cannot fulfill the auto delivery orders with these products, don't have them in another configuration.
This seems like bad business to me on the part of both QVC and Philosophy. If they can't fulfill orders then don't put them on auto delivery.
I contacted customer service last week and have not heard a word. More bad business. For a company that is hanging by a thread, you should be trying harder to accommodate the customers you do have.

Re: Philosophy Auto Delivery

Tori3569 — Mon, 22 Jul 2024 13:48:12 GMT

Maybe they don't have the other products in your AD?

Re: Philosophy Auto Delivery

D Kay — Mon, 22 Jul 2024 13:54:50 GMT

Did you email qvcsocialteam@qvc.com? My experience has been that they usually respond pretty quickly.

Re: Philosophy Auto Delivery

jlkz — Mon, 22 Jul 2024 14:04:02 GMT

@annie57

See @D Kay

Her post will get you a response. I have seen it time and time again....better than " customer service."

Re: Philosophy Auto Delivery

millieshops — Mon, 22 Jul 2024 16:00:52 GMT

@annie57 Whenever I'm getting a/Philosophy AD possibility, I take it, but I hope when I do that for beauty products or food that the AD is

not sitting for months in QVC's or anyone else's warehouse. For those categories I rely on getting fresher stock. In addition, I like being able to skip shipments or just cancel the AD totally. QVC has yet to cancel any AD I never asked them to end.

I am surprised any companies offer us a fixed price for anything much at all, and I know when I get a variety of products once, the supplying company is responsible for only exactly the original combination later.

I realize day after day that QVC may be a big company in TV shopping, but it's so so much small than the big retailers that if they offered what they do, I believe we'd see more than these Forums on the butcher block..

Re: Philosophy Auto Delivery

annie57 — Mon, 22 Jul 2024 16:26:09 GMT

@Tori3569 @If that is the case, then don't make an auto delivery possible. I would think that they can calculate the amount of product needed to fulfill orders. Companies constantly check inventories. It's just bad business on both companies part.

Re: Philosophy Auto Delivery

geezerette — Mon, 22 Jul 2024 16:56:16 GMT

@annie57 wrote:
@Tori3569 @If that is the case, then don't make an auto delivery possible. I would think that they can calculate the amount of product needed to fulfill orders. Companies constantly check inventories. It's just bad business on both companies part.

They also make calculations as to whether continuing those same inventories will be profitable to maintain going forward. It's possible your particular auto-delivery was not. They balance possibly losing customers and how much it will cost them to continue on with what could be an unprofitable product run.

Re: Philosophy Auto Delivery

annie57 — Mon, 22 Jul 2024 17:10:06 GMT

@geezerette @If that is the case, then that is a really bad business practice. Like I said before, icansee why QVC is on a downward spiral!

Re: Philosophy Auto Delivery

Bookplate — Mon, 22 Jul 2024 17:45:55 GMT

I have had problems in recent years with both QVC and HSN auto ship items suddenly no longer being available. This never used to happen in the past. I don't understand why they offer this option if they can't guarantee the supply.

Re: Philosophy Auto Delivery

Caffeina — Mon, 22 Jul 2024 23:15:41 GMT

They can cancel auto-delivery for any reason.

Re: Philosophy Auto Delivery

Tissyanne — Tue, 23 Jul 2024 17:07:32 GMT

Philosophy has just reformulated some of their products, and one of the reps said on livestream recently that auto delivery plans may not be fulfilled due to this.

The current auto delivery plans include product now discontinued.

Re: Philosophy Auto Delivery

annie57 — Tue, 23 Jul 2024 19:13:22 GMT

@Tissyanne @The one I'm talking about doesn't.

Re: Philosophy Auto Delivery

Venezia — Tue, 23 Jul 2024 19:36:24 GMT

Even if a product has been reformulated, that shouldn't affect the auto delivery.

If a set contains shower gel and it's been "reformulated", as long as it's the same size and fragrance, there's no excuse for not including it in the A/D shipment.

Certainly, the Purity wipes I had, that they cancelled, hadn't been reformulated. Just increased in price.

Also, years ago I had an Amazing Grace A/D. One of the items was the perfume roller ball. A couple of shipments later, that was taken out and a small perfume wax "stick" (like the size of a small lip gloss) substituted instead.

When I called CS about it, I was told that Philosophy decided the perfumer roller ball was now too expensive to be included! But they didn't want to lose the business altogether. So, no warning; just a cheaper product substituted.

Like I said before: poor business practice. I've always loved Philosophy, but not some of these maneuvers.

Re: Philosophy Auto Delivery

annie57 — Wed, 24 Jul 2024 00:42:16 GMT

@Venezia I totally agree with you, it is bad business practice. It is only going to hurt future purchases from customers.

Re: Philosophy Auto Delivery

annie57 — Sat, 27 Jul 2024 12:44:03 GMT

As of today, July 27, not one response from QVC.

Re: Philosophy Auto Delivery

Roz123456 — Sat, 27 Jul 2024 20:52:21 GMT

You can now buy it at ebay and kohls.

Re: Philosophy Auto Delivery

Lulu-NY — Wed, 21 Aug 2024 13:17:30 GMT

My AD Philosophy Christmas in July mega duo has been delayed twice. The problem is not supply because the product is available for purchase in a single format. The problem is price. Philosophy has no honor. QVC fails for not making the vendor fulfill commitments.

Re: Philosophy Auto Delivery

mardy — Thu, 22 Aug 2024 13:52:08 GMT

Ladies it's not just philosophy not honoring auto ship it's many other QVC vendors. I have had an issue with Jimmy the baker and Cheryl's cookies for example. I go on auto ship, receive one or two and then backorder. It usually ends up being cancelled. And in my opinion it is because the items on auto ship goes up in price and they don't want to honor lower price. For example, Cheryl's cookies...I ordered them at $49 and same items is not $64. So they cancel order.

Re: Philosophy Auto Delivery

bells4me — Tue, 10 Sep 2024 17:59:27 GMT

QVC cancelled my AD 3 times because stock was not available.

Re: Philosophy Auto Delivery

ScrapHappy — Fri, 13 Sep 2024 02:24:16 GMT

I was on AD for Purity for many years. QVC cancelled it. I'm back on AD from Christmas 2023, but at a higher price point.