topic Re: Shipping is terrible in Customer Care

Shipping is terrible

AnnoyedCustomer — Thu, 23 May 2024 22:04:29 GMT

I'm really at the point of not shopping here anymore because the shipping is just so terrible. My item shipped May 15th and I still haven't received it. I've had similar experiences in the past.

With all of the shopping options available, you would think QVC would make sure their shipping was at least competitive. No one needs this aggravation.

Re: Shipping is terrible

Janey2 — Thu, 23 May 2024 22:13:31 GMT

I ordered something and it arrived in a week. I think that is fair. With very few exceptions I receive my orders in an reasonable amount of time.

Re: Shipping is terrible

lynnie61 — Thu, 23 May 2024 22:39:51 GMT

I ordered something on free shipping day 5/19, and supposed to deliver tomorrow, and that's with USPS, so it's ok. 5 days. I honestly think the difference many times is what Q warehouse it's coming from and where in US you are located. I get some items in 3 days (not often, but sometimes). I've had VA and NC orders arrive quickly. Ontario, CA a bit longer. Usually 7-9 days. I'm in PA.

Re: Shipping is terrible

loriqvc — Thu, 23 May 2024 22:46:26 GMT

@AnnoyedCustomer - Welcome to the forums! I'm sorry to hear about your shipping delay, but this sounds like it's a problem with the courier, not QVC, if the package was shipped on 5/15. Delivery has been pretty quick for my purchases lately; I ordered five items during the free shipping event last weekend and they are all scheduled to arrive by next Monday, which seems very prompt to me. I hope you can figure out a solution to receive your package soon!

Re: Shipping is terrible

Kachina624 — Thu, 23 May 2024 22:47:36 GMT

@AnnoyedCustomer. Shipping is what QVC does to get a package on a truck. Transportation then takes over to get the package to you. Nothing wrong with shipping. Transport may b3 slow because they chosen the least expensive option to save us money.

Have you checked your order status? It should tell you where your package is.

Re: Shipping is terrible

LizzieInSRQ — Fri, 24 May 2024 00:42:16 GMT

@AnnoyedCustomer wrote:
I'm really at the point of not shopping here anymore because the shipping is just so terrible. My item shipped May 15th and I still haven't received it. I've had similar experiences in the past.

With all of the shopping options available, you would think QVC would make sure their shipping was at least competitive. No one needs this aggravation.

Maybe it got destroyed in the tornado disasters. What does tracking say? You dont give enough info in your complaint.

Re: Shipping is terrible

AnnoyedCustomer — Thu, 23 May 2024 23:12:04 GMT

It looks like my package has been stuck at a USPS center for over a week.

I'm just kind of surprised that QVC would continue to use this kind of shipping in this day and age with so much competition out there now.

Re: Shipping is terrible

Kachina624 — Thu, 23 May 2024 23:40:39 GMT

@AnnoyedCustomer That is very unusual. I always get mine the day after USPS receives them. Perhaps a call or trip to the post office is in order. If you don't get it in a day or so , send a msg to the social team including your order #.

Qvcsocialteam@qvc.com

Re: Shipping is terrible

50Mickey — Thu, 23 May 2024 23:44:50 GMT

I placed an order on 5/14. It was shipped on 5/19 and I received it today 5/23. I have no complaints about this .

Re: Shipping is terrible

SandySparkles — Fri, 24 May 2024 00:00:02 GMT

@AnnoyedCustomer I am REALLY sorry you are experiencing this, and can understand how frustrating it must be for you!❤ @Kachina624 gave you the BEST advice available!👍 I HOPE you find a favorable resolution for this issue, so that you do not have to sever your relationship with The Q!🤞😁

~~~All we need is LOVE💖

Re: Shipping is terrible

Effie54 — Fri, 24 May 2024 12:49:32 GMT

I had a package ship on May 3rd...I never received it. I did receive a refund, but the item has sold out, so that's not much of a consolation. I believe it was stolen in the UPS depot. I'm not buying that the label fell off. That rarely happens. It's unfortunate.

Re: Shipping is terrible

CalminHeart — Fri, 24 May 2024 10:58:08 GMT

@AnnoyedCustomer wrote:
I'm really at the point of not shopping here anymore because the shipping is just so terrible. My item shipped May 15th and I still haven't received it. I've had similar experiences in the past.

With all of the shopping options available, you would think QVC would make sure their shipping was at least competitive. No one needs this aggravation.

Q's standard shipping is usually the lowest priority mail. It almost always requires a third party (not related to USPS) to move packages from place to place. If you aren't on the main path for these third parties, packages may sit for a while. Third parties are not going to make a trip if it isn't profitable.

Slow processing, shipping, and returns handling are big reasons why I haven't bought much. Plus, I can usually find everything elsewhere for less money.

Re: Shipping is terrible

Tadaki — Fri, 24 May 2024 21:05:10 GMT

@AnnoyedCustomer If it's USPS, I've heard USPS changes have caused delays in mail. Not sure if it also applies to packages. The 2 places with new USPS processing I heard about are in Atlanta and Richmond, VA. I've since heard that any further similar changes have been put on hold for now. People in these areas are not getting prescriptions, checks, etc. in a timely way

Re: Shipping is terrible

1Snickers — Fri, 24 May 2024 21:27:50 GMT

I ordered three items on free shipping day and two arrived already. They have return labels! I do t Ed them but they're there. Thank you QVC!
📦 📑 📦

Re: Shipping is terrible

Robbi254 — Sun, 26 May 2024 00:31:06 GMT

I have to agree, shipping is terrible! (No wonder Amazon is so popular. They control the entire transaction from order to delivery.) The biggest mistake that QVC is making is using UPS which then switches to Mail Innovations (whatever that is) which then is delivered by USPS. Who thought this was a good idea? My package, ordered 5/15, left PA on 5/16.Went to NJ to UPS on that day. Why go from P A to NJ when it's destination is OH? Anyway, the next day it arrived in Rossford,OH which is less than 50 miles from me. THEN it went to Lincoln Park MI which is some 50 more miles north. There it sits. My package is now 87 miles from me and it's a holiday weekend so add yet another day. I complained to UPS and they, of course, are blaming USPS because that's where their sorting facility is, or some such cr*p. QVC PLEASE drop this Mail Innovations link. Things were !such speedier using just UPS. Wow. Glad that's off my chest.

Re: Shipping is terrible

They CallMe MRWILKES — Sun, 26 May 2024 07:39:18 GMT

My shipping experience recently has been terrific.

Two items ordered last Free Shipping Sunday arrived on Thursday morning.

I think that's pretty good and well within the usually expected time frame.

Re: Shipping is terrible

San Antonio Gal — Sun, 26 May 2024 17:23:26 GMT

@Robbi254 wrote:
I have to agree, shipping is terrible! (No wonder Amazon is so popular. They control the entire transaction from order to delivery.) The biggest mistake that QVC is making is using UPS which then switches to Mail Innovations (whatever that is) which then is delivered by USPS. Who thought this was a good idea? My package, ordered 5/15, left PA on 5/16.Went to NJ to UPS on that day. Why go from P A to NJ when it's destination is OH? Anyway, the next day it arrived in Rossford,OH which is less than 50 miles from me. THEN it went to Lincoln Park MI which is some 50 more miles north. There it sits. My package is now 87 miles from me and it's a holiday weekend so add yet another day. I complained to UPS and they, of course, are blaming USPS because that's where their sorting facility is, or some such cr*p. QVC PLEASE drop this Mail Innovations link. Things were !such speedier using just UPS. Wow. Glad that's off my chest.

@Robbi254 - Your post is not easy to read. Adding paragraphs will make it more reader friendly.

Re: Shipping is terrible

Lisarr — Wed, 29 May 2024 15:11:53 GMT

I'm with ya. I ordered something May 4th, and it looks like it was finally delivered today, the 29th. USPS is horrible lately.

Re: Shipping is terrible

Pecky — Tue, 25 Jun 2024 12:58:31 GMT

I am really disappointed with their shipping. I ordered a handbag last week that I want to take on vacation with me that I leave this Saturday. I ordered because the delivery date was days before I leave. I have been checking and it is still "preparing" there is no way that I am going to get this in time but what really gets me mad is it will be delivered when I am not home and have to ask someone to get it for me. This is ridiculous!

Re: Shipping is terrible

Gorgf — Wed, 26 Jun 2024 10:56:21 GMT

I think both major shippers UPS and USPS are in rerouting right now. I have had different UPS delivers and my regular told me he has given new routes that are unfamilar and moving people around.

My mail carrier told me he is changing routes as tired of all the packages. He said he new route is more miles but less packages to deliver.

Don't forget to offer water when it is hot. My UPS carrier said he prepared with a cooler the other day and good.Yesterday my USPS was grateful when I handed him a bottle if water. Always take it he says.