topic Re: Christmas return arrival date question in Customer Care

Christmas return arrival date question

littleone2 — Fri, 20 Jan 2017 18:13:33 GMT

I shipped an item back using the Q prepaid label directly from the postal office yesterday (1/19/17) (item eligible for return as purchased during Christmas in July), however, I am now concerned that it may not "arrive" back at the Q before 1/31/17. I understand there is a delay sometimes for pickup of the items at the post office (I do have a receipt, and the shipment does show as the local post office as having it). Will it be a problem if the item doesn't arrive back before 1/31? Thank you!

Re: Christmas return arrival date question

2blonde — Fri, 20 Jan 2017 18:23:55 GMT

I'm pretty sure you only have to mail it by 1/31, so you should be OK. Maybe the mod here will tell you for sure.

Re: Christmas return arrival date question

wonderfulworld — Fri, 20 Jan 2017 18:31:40 GMT

I agree that you should be fine. It takes a while for Q to process returns but when you use their label they know it is on it's way back as soon as the package is scanned at the post office. I always stand in line and get a receipt...well worth your time.

Re: Christmas return arrival date question

Kim-QVC — Fri, 20 Jan 2017 18:44:24 GMT

@littleone2 wrote:

I shipped an item back using the Q prepaid label directly from the postal office yesterday (1/19/17) (item eligible for return as purchased during Christmas in July), however, I am now concerned that it may not "arrive" back at the Q before 1/31/17. I understand there is a delay sometimes for pickup of the items at the post office (I do have a receipt, and the shipment does show as the local post office as having it). Will it be a problem if the item doesn't arrive back before 1/31? Thank you!

Hi @littleone2 - Thank you for posting your concern in our forums. No problem, we will be looking at the post mark date for holiday return policy.

~Kim

Re: Christmas return arrival date question

littleone2 — Fri, 20 Jan 2017 20:13:04 GMT

Thank you so much!

Re: Christmas return arrival date question

littleone2 — Fri, 20 Jan 2017 20:13:48 GMT

Thanks Laura (love your photo - we have three rescue cats).

Re: Christmas return arrival date question

littleone2 — Fri, 20 Jan 2017 20:14:40 GMT

Thanks wonderfulworld!

Re: Christmas return arrival date question

TamiT28 — Sat, 21 Jan 2017 17:30:03 GMT

I put a return in the mailbox at my local post office (using the QVC return label) on Jan 2nd. It still has not reached QVC. I went into the post office on Thursday and asked them about this, here is their reply:

"Shopping networks use 3rd party carriers for their returns with prepaid labels. Packages can sit at the local post office for anywhere from 1-10 days before the carrier comes to move it to the next place. We (USPS) have no control over the carriers and when they pick up packages. After they are picked up from us the packages can then sit in the carriers warehouse for days also."

I sure hope I still receive my refund on this item since it has already taken almost 3 weeks and doesn't appear to be much closer to arriving at QVC.

PLEASE CONSIDER CHANGING THIS PROCESS, THIS IS RIDICULOUS. I COULD HAVE DRIVEN MY RETURN ACROSS COUNTRY FASTER THAN THIS!!!!

Re: Christmas return arrival date question

Kim-QVC — Sat, 21 Jan 2017 19:01:16 GMT

@TamiT28 wrote:

I put a return in the mailbox at my local post office (using the QVC return label) on Jan 2nd. It still has not reached QVC. I went into the post office on Thursday and asked them about this, here is their reply:

"Shopping networks use 3rd party carriers for their returns with prepaid labels. Packages can sit at the local post office for anywhere from 1-10 days before the carrier comes to move it to the next place. We (USPS) have no control over the carriers and when they pick up packages. After they are picked up from us the packages can then sit in the carriers warehouse for days also."

I sure hope I still receive my refund on this item since it has already taken almost 3 weeks and doesn't appear to be much closer to arriving at QVC.

PLEASE CONSIDER CHANGING THIS PROCESS, THIS IS RIDICULOUS. I COULD HAVE DRIVEN MY RETURN ACROSS COUNTRY FASTER THAN THIS!!!!

Hi @TamiT28 - I apologize that the return has taken so long to process, please email us at QVCSocialTeam@qvc.com with the order information, we'd like to help. Thank you.

~Kim

Re: Christmas return arrival date question

TamiT28 — Sun, 22 Jan 2017 01:46:36 GMT

I have sent an email with order information, thank you!

Re: Christmas return arrival date question

GCR18 — Sun, 22 Jan 2017 03:12:01 GMT

You can see where your return is by looking at your order. Go to your account, find the order, go into it like you're looking at tracking, then click on return information (or something similar) on the right and it shows all activity on the label. You can see where it's sitting or if it's at the q and not processed, etc.

Re: Christmas return arrival date question

Beth-QVC — Sun, 22 Jan 2017 04:43:24 GMT

@TamiT28 sent you an email.

Sorry for the delay but have refunded you for the return.

Beth QVC