topic Re: First Time and Last Time Customer in Customer Care

First Time and Last Time Customer

MickMack — Thu, 13 Jun 2024 01:46:47 GMT

I have had a few friends use QVC and enjoy the deals on clothing and accessories they get, so when I was shopping online for a new vacuum, and saw a good deal on the Dyson Ball Animal 3 Extra, I went for it!

A week later I got the notification it was delivered. Much to my surprise when I saw the package it was clearly for the wrong item! Instead of my vacuum I received a Dyson fan!

I call to tell them about the mistake and try to see if they can expedite the vacuum to me. No luck, they're totally sold out. No clue where the vacuum I purchased went, maybe they simply sold more than their stock, which, really crappy if so. Not only that but I have to send the fan back and wait several weeks for them to receive and inspect the product before I get a refund, all the while vacuumless and beginning to lose in the everlasting war against the dust bunnies.

Luckily I insisted on speaking to a superior and got them to refund me right away so I don't have to wait so long to buy a different vacuum locally but it would have sucked if I didn't advocate for myself to get that! I still now have to find time out of my busy work schedule to go to the post office and ship the incorrect goods back to them or my card will be charged for it. Sigh.

The only consolation I got was a sorry don't know how the mix up happened and that they'll mention the "mishap" to their vendor. Very much pushing all accountability onto them.

QVC is the one I took my business to! Not okay to engage in a business transaction and then just not provide the agreed upon goods last I checked. Very sad first experience with this company and will likely be my last.

Re: First Time and Last Time Customer

rms1954 — Thu, 13 Jun 2024 02:28:54 GMT

As disappointing as it may be, stuff happens.

Re: First Time and Last Time Customer

Desertdi — Thu, 13 Jun 2024 02:49:35 GMT

I have had TWO brand new cars that were both LEMONS...

Re: First Time and Last Time Customer

spumoni99 — Thu, 13 Jun 2024 03:13:16 GMT

It was probably shipped directly from Dyson. I have had this happen before with Walmart, guess what? I still buy from Walmart, mistakes happen.

I guess if its your first time using a company you would think this was indicative of their practices but I have never had a mistaken shipment from QVC.

Re: First Time and Last Time Customer

Kachina624 — Thu, 13 Jun 2024 04:09:39 GMT

@MickMack. Just so you know, products like vacuum cleaners are shipped directly from the vendors so Dyson was the one who sent the wrong product. Did you receive an invoice with a return shipping label? If so, the USPS will pick it up from your location. You go to their website and on the first page you can request a pick up free.

Re: First Time and Last Time Customer

skatting44 — Thu, 13 Jun 2024 04:38:09 GMT

HSN sells them. I bought a Dyson from them over 10 yrs ago.

Re: First Time and Last Time Customer

CalminHeart — Thu, 13 Jun 2024 11:31:28 GMT

@MickMack wrote:

Everyone makes mistakes. It's called being human. It's life. Stuff happens.

You got a refund so relax and life a good life.

Re: First Time and Last Time Customer

Carolina925 — Thu, 13 Jun 2024 11:41:25 GMT

Sad you had a bad first time experience but, as others have mentioned, stuff happens. I hope you can find another online retailer who satisfies your needs.

Re: First Time and Last Time Customer

Auntie CC — Thu, 13 Jun 2024 15:48:12 GMT

Everything happens for a reason. The Dyson vac you were waiting for bites!

I bought it cuz a review said it was like dancing with Fred Astair...NOT.

It is difficult on my hands to manuver. Sucking power is meh.

Good luck on another choice

Re: First Time and Last Time Customer

Rose429 — Thu, 13 Jun 2024 16:16:12 GMT

@MickMack @I also received a wrong item from Dyson. I called and got a return label emailed to me and it went back. Next day got a wrong item from Macys. Wrong pants, wrong color, wrong size. Called and got refund and return label. It happens and I don't waste my time being angry. I know there is a working human at the other end and mistakes happen.

Re: First Time and Last Time Customer

ValuSkr — Thu, 13 Jun 2024 16:21:50 GMT

You should probably stick to buying things locally that are difficult to return.

Re: First Time and Last Time Customer

Catch71 — Thu, 13 Jun 2024 21:50:18 GMT

@Kachina624

I am curious; if you request a free pick-up do you get a receipt? I have never asked for a free pick up but it's good to know it's available. I had a heavy item to return which I couldn't lift and had to have my son in law take it to the post office only to hear it had to go to UPS. It was the label that came with it and it didn't say ups.

Re: First Time and Last Time Customer

Kachina624 — Thu, 13 Jun 2024 22:36:05 GMT

@Catch71. Yes, they email you a receipt a few minutes after they pick it up. I always just leave it on my porch with a note "for usps" on it.

Re: First Time and Last Time Customer

elated — Fri, 14 Jun 2024 06:33:00 GMT

@Catch71 wrote:
@Kachina624

I am curious; if you request a free pick-up do you get a receipt? I have never asked for a free pick up but it's good to know it's available. I had a heavy item to return which I couldn't lift and had to have my son in law take it to the post office only to hear it had to go to UPS. It was the label that came with it and it didn't say ups.

UPS will pick up at your home. Just go to their site and fill out form for pick up.

Re: First Time and Last Time Customer

MickMack — Fri, 14 Jun 2024 16:35:53 GMT

New update, suddenly I am unable to get a refund, even though I told them I couldn’t ship it out til Thursday because I work 12 hour shifts. The first supervisor had said they could refund me right away once it was sent back but now they’re saying I have to send it first. So now I have to go even longer vacuumless because their vendor made the mistake and can’t even rectify it by resending me the new item. Can’t wait to wait 2+ weeks for a refund so I can go buy a vacuum locally.

Re: First Time and Last Time Customer

elated — Sat, 15 Jun 2024 19:09:21 GMT

@MickMack wrote:
New update, suddenly I am unable to get a refund, even though I told them I couldn’t ship it out til Thursday because I work 12 hour shifts. The first supervisor had said they could refund me right away once it was sent back but now they’re saying I have to send it first. So now I have to go even longer vacuumless because their vendor made the mistake and can’t even rectify it by resending me the new item. Can’t wait to wait 2+ weeks for a refund so I can go buy a vacuum locally.

I don't know why you can't have the item picked up at your residence. If it needs to go back by USPS or UPS, their offices are open on Saturday. I think you are making it harder on yourself than it has to be. It is an inconvenience but can't you buy another vacuum on a credit card and pay it off when you get your refund. Not sure what is really happening with your situation.

Re: First Time and Last Time Customer

Razzy 7 — Sun, 16 Jun 2024 02:19:10 GMT

You're right MickMack, some things are worth getting upset over (probably very few) and some simply are not. If you're going to get upset over something, make sure it's worth a rise in your blood pressure.