topic Re: Issue with returns in Customer Care

Issue with returns

Kitty Galore — Tue, 07 May 2024 17:27:38 GMT

I have 2 items I returned recently , I checked to see the progress and one item says it is in Butler SC and has been delivered to the customer ! It is a return !! Why on earth is it being delivered to some other customer !? I wrote the customer service returns the the social team wrote that they now take care of returns. My other item states EJ route to be delivered to customer also in Butler SG ! I have no idea what is going on with this . I have never had issues with returns till now . I guess nothing to do till I hear back from the return dept. I'm not very happy about this at all !! Who needs these hassles to deal with .

Re: Issue with returns

Catch71 — Tue, 07 May 2024 17:39:57 GMT

It always says that when it reaches its final destination. It's not a real customer. Don't know why, but this is how tracking shows it. Don't worry; it's at the right place. Many of mine say this.

Re: Issue with returns

santorini — Tue, 07 May 2024 18:00:29 GMT

When UPS delivers mine (through that awful surepost or whatever it's called), it's considered "delivered" when they pass it off to the USPS (regular mail service). It always confuses me because it says delivered, but that just means they delivered it to the post office and then the USPS people take over from there. I usually get it 2 days later.

Re: Issue with returns

Kitty Galore — Tue, 07 May 2024 18:22:31 GMT

@santorini and @Catch71 Thank you for clarifying that for me . I didn't have any idea what it meant , I thought it was being delivered to someone , not that when it's delivered to qvc warehouse it states that .

thanks 😊

Re: Issue with returns

Kachina624 — Tue, 07 May 2024 22:45:08 GMT

Butler, SC is the QVC warehouse that ships and processes jewelry returns. Why in the world would you not be happy? It's a long time QVC facility.

Re: Issue with returns

Beth-QVC — Sun, 12 May 2024 02:54:37 GMT

argumentative

Re: Issue with returns

1tuffcookie — Sun, 12 May 2024 03:22:46 GMT

The last two items I returned sat at a facility in Butner, NC for days. I could have driven it to the warehouse faster than it got there by mail. There was no bad weather at the time, so I'm not sure what happened. If you're able to track the return, log into a live chat here on QVC's website as soon as you see it's been returned to the QVC warehouse. Tell them you've seen the item has been received by QVC and would like to know if the return has been processed. Within a couple of minutes, they'll be able to process the refund on that live chat. Just have the order number available.

Re: Issue with returns

1tuffcookie — Sun, 12 May 2024 03:26:34 GMT

@Kachina624 wrote:
Butler, SC is the QVC warehouse that ships and processes jewelry returns. Why in the world would you not be happy? It's a long time QVC facility.

There is a QVC warehouse located in Florence, South Carolina.

I don't think there's a city in South Carolina called Butler.

Re: Issue with returns

Beth-QVC — Sun, 12 May 2024 22:30:31 GMT

please no live external links

Re: Issue with returns

Kitty Galore — Mon, 13 May 2024 00:25:53 GMT

@Kachina624 I don't feel I was "way off base " as you put it . You were in my opinion pointing out that I should know that Butler was a QVC warehouse , I was not aware of that !! I thought a mistake had occurred and instead of being sent back to a qvc warehouse it mistakenly was delivered to another customer . You were I feel being nasty ! Making a statement of "why in the world would you not be happy ". What does that even mean ?

Re: Issue with returns

1tuffcookie — Mon, 13 May 2024 00:52:32 GMT

@Kitty Galore wrote:
@Kachina624 I don't feel I was "way off base " as you put it . You were in my opinion pointing out that I should know that Butler was a QVC warehouse , I was not aware of that !! I thought a mistake had occurred and instead of being sent back to a qvc warehouse it mistakenly was delivered to another customer . You were I feel being nasty ! Making a statement of "why in the world would you not be happy ". What does that even mean ?

I don't think you're off base, @Kitty Galore - especially since the QVC warehouse is located in Florence, SC. 😂

I suggest you keep checking your tracking info each day and when you see it's at a QVC warehouse, log into the live chat on the homepage and ask them to credit your account since they've received the item(s). It will take about 2-3 minutes if you have the order number ready.

Re: Issue with returns

Kachina624 — Mon, 13 May 2024 01:26:03 GMT

@Kitty Galore wrote:
@Kachina624 I don't feel I was "way off base " as you put it . You were in my opinion pointing out that I should know that Butler was a QVC warehouse , I was not aware of that !! I thought a mistake had occurred and instead of being sent back to a qvc warehouse it mistakenly was delivered to another customer . You were I feel being nasty ! Making a statement of "why in the world would you not be happy ". What does that even mean ?

@Kitty Galore I in no way inferred that you should know Butler was a QVC facility but it was obvious you didn't so I told you. Why are you belaboring this point? You should be grateful someone told you so you didn't have to worry about your return.

This is my last comment on this subject. If you don't want replies, don't post.

Re: Issue with returns

Kitty Galore — Mon, 13 May 2024 02:40:17 GMT

@Kachina624 wrote:

@Kitty Galore wrote:
@Kachina624 I don't feel I was "way off base " as you put it . You were in my opinion pointing out that I should know that Butler was a QVC warehouse , I was not aware of that !! I thought a mistake had occurred and instead of being sent back to a qvc warehouse it mistakenly was delivered to another customer . You were I feel being nasty ! Making a statement of "why in the world would you not be happy ". What does that even mean ?

@Kitty Galore I in no way inferred that you should know Butler was a QVC facility but it was obvious you didn't so I told you. Why are you belaboring this point? You should be grateful someone told you so you didn't have to worry about your return.

This is my last comment on this subject. If you don't want replies, don't post.

@Kachina624 ok this will be my last comment as well cause this is crazy! I don't think you were helping me out by telling me. I feel you were implying I was an idiot for not knowing , and the " why am I not happy " comment which still makes no sense . Again I welcome replies , that are helpful , dont need to be called out or welcome nasty replies . Others were helpful you were not and I really don't understand why. I guess it is what it is ...you have a good evening.

Re: Issue with returns

Kitty Galore — Mon, 13 May 2024 02:48:29 GMT

@1tuffcookie wrote:
@Kitty Galore wrote:
@Kachina624 I don't feel I was "way off base " as you put it . You were in my opinion pointing out that I should know that Butler was a QVC warehouse , I was not aware of that !! I thought a mistake had occurred and instead of being sent back to a qvc warehouse it mistakenly was delivered to another customer . You were I feel being nasty ! Making a statement of "why in the world would you not be happy ". What does that even mean ?
I don't think you're off base, @Kitty Galore - especially since the QVC warehouse is located in Florence, SC. 😂

I suggest you keep checking your tracking info each day and when you see it's at a QVC warehouse, log into the live chat on the homepage and ask them to credit your account since they've received the item(s). It will take about 2-3 minutes if you have the order number ready.

@1tuffcookie thank you I appreciate your help ! I did contact @@qvc social team and got a reply from Beth this evening and it has been taken care of. Thanks again for being helpful 🤗. Good nite

And I'd like to thank Beth for her help !

Re: Issue with returns

Teddixat — Tue, 14 May 2024 02:28:53 GMT

@1tuffcookie It's actually BUTNER

Re: Issue with returns

Lovestheshores — Wed, 15 May 2024 17:22:36 GMT

@Kachina624 wrote:

@Kitty Galore wrote:
@Kachina624 I don't feel I was "way off base " as you put it . You were in my opinion pointing out that I should know that Butler was a QVC warehouse , I was not aware of that !! I thought a mistake had occurred and instead of being sent back to a qvc warehouse it mistakenly was delivered to another customer . You were I feel being nasty ! Making a statement of "why in the world would you not be happy ". What does that even mean ?

@Kitty Galore I in no way inferred that you should know Butler was a QVC facility but it was obvious you didn't so I told you. Why are you belaboring this point? You should be grateful someone told you so you didn't have to worry about your return.

This is my last comment on this subject. If you don't want replies, don't post.

As @Teddixat noted in the above post, it's Butner (NC).

Re: Issue with returns

1tuffcookie — Fri, 17 May 2024 21:57:44 GMT

@Teddixat wrote:
@1tuffcookie It's actually BUTNER

@Teddixat You may want to tag someone else with your post. If you review the thread, you'll see I correctly stated it was BUTNER in my previous posts.