topic Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators in Customer Care

PRICE ADJUSTMENT POLICY CHANGE - Moderators

Venezia — Wed, 24 Apr 2024 03:28:11 GMT

What is your price guarantee?

Our focus is always on our customers and sharing products brought to life through the power of storytelling via our distinctive video platforms and other touchpoints. No matter which way you choose to shop with us, QVC offers a price adjustment if we lower the price of your item and you contact us within 30 days of your order date, except as stated below.

A few things to know…
Current promotion code offers, final clearance pricing and/or shipping promotions cannot be applied to previous orders. Limited-Time special offers such as Today’s Special Values, Lunchtime Specials, etc. are valid only during the timeframe stated. If your item is featured as a limited-time special offer within 30 days of your order date, price matching for your item is available only while the limited-time special offer is in effect and is not available once the limited-time special offer has expired. We do not match prices being offered by other retailers; we only match QVC prices. Price adjustments are not available on shipping and handling or tax.

-------------

@Melvin-QVC @Beth-QVC @AnjalenaQVC all moderators:

The above is the wording currently on QVC's website regarding the pricing policy.

It's patently obvious that the language is ambiguous and customers expect that, if they request a price adjustment during the "timeframe stated", they will receive that adjustment.

From the numerous posts on these forums, that's clearly no longer the case.

Can one of you please forward this issue to Corporate QVC to make the wording on the pricing policy crystal clear? We shouldn't have to seek legal clarification to know when and what will now qualify for a price adjustment and customers shouldn't have to find out on an individual basis every time.

My request that Corporate be notified of this issue is a sincere one to avoid QVC's customers being blindsided by this change. Thank you.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

LizzieInSRQ — Wed, 24 Apr 2024 10:33:38 GMT

I simply buy a product at the current price, sale or not and expect nothing else. That goes for QVC or any brick and mortar store. I catch the sale or I dont. I feel that is on me, not the retailer.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

on the bay — Mon, 29 Apr 2024 00:19:06 GMT

What would be even better to me is not to have drastic price differences, which make people disappointed, and just give fair, reasonable! prices like you used to!

And the current lunchtime specials, clearance, sales, are mostly not even what would be a good original price!

And yes, of course this is my opinion so no need to bash it. I won't bash anyone's who loves everything about QVC and is always satisfied and says non issue or others about anything someone has to say about QVC that isn't glowing opinions.

A good company wants to always improve, welcomes opinions, including complaints that their customers have.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

rockygems123 — Wed, 24 Apr 2024 11:10:55 GMT

@on the bay wrote:
What would be even better to me is not to have drastic price differences, which make people disappointed, and just give fair, reasonable! prices like you used to!

And the current lunchtime specials, clearance, sales, are mostly not even what would be a good original price!

And yes, of course this is my opinion so no need to bash it. I won't bash anyone's who loves everything about QVC and is always satisfied and says non issue or others about anything someone has to say about QVC that isn't glowing opinions.

And a good company that wants to always improve, welcomes opinions including complaints that their customers have.

@on the bay

Agree with you particularly the "non-issue" response to posters. Not appropriate or helpful and meaningless.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Kachina624 — Wed, 24 Apr 2024 15:55:49 GMT

@Venezia. It seems the majority of clothing items are being offered at a "sale price". My question is, is this a "limited time offer"? Are items labeled as sale items eligible for adjustment?

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Kachina624 — Wed, 24 Apr 2024 20:31:14 GMT

@Venezia. I finally got an answer to my question about something labeled "Sale Price" being eligible for reimbursement.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Sapphiregal — Wed, 24 Apr 2024 21:21:14 GMT

Well, this is news to me. I never knew there was such a thing as price adjustment!

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Venezia — Wed, 24 Apr 2024 21:28:37 GMT

@Sapphiregal - LOL. Well, I wouldn't worry about it, because it's now so restrictive that it applies to almost nothing.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Venezia — Wed, 24 Apr 2024 21:34:00 GMT

@Kachina624 - But do you remember that someone who tried to get a price adjustment was told it didn't apply to "clearance sale" prices?

So, it sounds like it must just say "sale" with no other qualifiers.

Honestly, I can't be bothered anymore. I have too much stuff anyway. But before someone challenges them on the legality of their "Pricing Policy", they really need to get it sorted. (We all know we live in a litigious society these days.)

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Kachina624 — Wed, 24 Apr 2024 23:20:04 GMT

@Venezia wrote:
@Kachina624 - But do you remember that someone who tried to get a price adjustment was told it didn't apply to "clearance sale" prices?

So, it sounds like it must just say "sale" with no other qualifiers.

Honestly, I can't be bothered anymore. I have too much stuff anyway. But before someone challenges them on the legality of their "Pricing Policy", they really need to get it sorted. (We all know we live in a litigious society these days.)

@Venezia. In my message to them, I said I want to know about items labeled "Sale Price". I can understand that deeply discounted clearance items might not be included. Before it becomes clearance, there should have been a sale price....better grab it then.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Kachina624 — Wed, 24 Apr 2024 23:23:32 GMT

@Sapphiregal wrote:
Well, this is news to me. I never knew there was such a thing as price adjustment!

@Sapphiregal. You ought to visit more often as it has often been discussed.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Venezia — Thu, 25 Apr 2024 18:24:13 GMT

I have to laugh. I just got the mailer giving me free S&H on "Up to 4 Fashion Purchases".

However, it excludes "As Is Price, Clearance Price, Clearance Sale Price, Final Sale Price, Last Chance Price and Lunchtime Specials items".

In other words, just about anything I might buy. Just to save $3.50 S&H? It's already in the shredder. (I did notice it doesn't seem to exclude Primetime items, but somehow I bet it will, if someone tries to use it for that.)

I don't know of any other retailer that has so many categories for pricing!

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Kachina624 — Fri, 26 Apr 2024 01:09:33 GMT

@Venezia. But it should include items labeled "Sale Price", which lately is most clothing.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Maddy503 — Sat, 27 Apr 2024 14:08:39 GMT

I ordered a sale item 4-days ago and it was shipped 2-days ago. Today they have a clearance price on the same item. After reaching out to what they call "customer care" I was told since it was on sale 4-days ago there could be no price adjustment to the clearance price because I purchased on sale. I haven't even received the item yet. I have shopped QVC for more years than I remember and have never found an item on clearance and asked about a price adjustment on something that I ordered within 4-days of their clearance price. In the past, if I had an issue, customer service would bend over backwards to try and make it right.... not anymore. I haven't decided it I will not accept the delivery or return it if I am not home when it is delivered. I know that I am out the shipping....

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

Catch71 — Sat, 27 Apr 2024 16:19:56 GMT

I am assuming all these new changes to price adjustmenyts means they are trying to dish out less in the way of refunds. Tightening their belt for their benefit.

I ordered something from Amazon last week and it was $269. A week later it dropped to $229. There was no way on the app for me to request a price adjustment and no phone number; its keep or return. I went online and searched customer service for Amazon and found a phone number. The c.s. person said they do not do price adjustments. I asked the rep if I should send it back (no charge to me as I am a Prime member) and reorder? They put me on hold and after a lengthy delay they said they would credit my card used to purchase. Its been a week and no credit so far.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

loriqvc — Sat, 27 Apr 2024 17:00:37 GMT

@Maddy503 - For what it's worth, I would never, ever simply refuse a delivery; it is totally worth the extra few minutes to relabel the shipment to "officially" return it and have a way to track your package and prove you no longer have the item. I understand that this situation is frustrating for you, but don't make it worse by potentially having to spend even more time haggling with customer service if something goes wrong with an unprocessed shipment on its way back to QVC. Good luck...

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

BoopOMatic — Sat, 27 Apr 2024 19:32:16 GMT

" the power of storytelling"

Storytelling is used when a product won't sell on its own merits. If you have a good product, you don't have to stand there and yap on a tangent....

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

shopped out — Sun, 28 Apr 2024 21:58:40 GMT

So unless it is an absolutely necessity don't purchase until the items hits clearance or lower.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

shopped out — Sun, 28 Apr 2024 22:02:59 GMT

Item ordered at QVC price and 15 days latter aired at clearance price with declined adjustment is just bad business.

Re: PRICE ADJUSTMENT POLICY CHANGE - Moderators

shopped out — Sun, 28 Apr 2024 22:10:28 GMT

They need a bigger post card to list all the exclucions .