topic Re: Update on Return Charges in Customer Care

Update on Return Charges

elated — Sat, 20 Apr 2024 17:04:27 GMT

I talked to customer service regarding the charge for my return label. This is how it works: When you see your refund, they have deducted the original shipping and handling charges. Then they go back and charge you for the return label. So what you see, on your refund issued is not accurate. You are now paying for shipping and handling both ways plus your return label. I can see why people are turning and tuning away from this company. Buyer beware!!!

Update:

Sorry for my incorrect refund information. You are only paying to ship to you but when you return, it is deducted from your refund. The only issue is that the refund stated on your item is not accurate because they haven't deducted the return label fee, if you use it.It is very expensive to return items and I can see why people keep it or donate it.

Re: Update on Return Charges

geezerette — Sat, 20 Apr 2024 16:26:33 GMT

@elated wrote:
I talked to customer service regarding the charge for my return label. This is how it works: When you see your refund, they have deducted the original shipping and handling charges. Then they go back and charge you for the return label. So what you see, on your refund issued is not accurate. You are now paying for shipping and handling both ways plus your return label. I can see why people are turning and tuning away from this company. Buyer beware!!!

@elated

Are you saying that you had two return shipping charges?

Re: Update on Return Charges

Venezia — Sat, 20 Apr 2024 16:29:41 GMT

That doesn't sound accurate. If you return something for any reason other than defective or wrong item sent, you lose the original S&H, plus the fee for using the prepaid return label.

You can also pay for the return shipping yourself, rather than using the prepaid label.

But that return system has been in effect for a long time now.

(If you want an exchange, you aren't charged for the return shipping or any shipping for the new item to be sent.)

Re: Update on Return Charges

Janey2 — Sat, 20 Apr 2024 16:38:07 GMT

@elated When you return an item (that is not defective or incorrect) you have to deduct the original S&H plus the cost to send it back. That is it. If you use your own label they do not charge you the cost to return the item.

Re: Update on Return Charges

blondegirl — Sat, 20 Apr 2024 16:38:19 GMT

they have been charging for return labels, and deducting the original shipping and handling for awhile. It's the reason I never buy anything unless I am 100% sure I am keeping it, and won't buy clothes or shoes at all.

Re: Update on Return Charges

elated — Sat, 20 Apr 2024 16:45:10 GMT

@geezerette wrote:
@elated wrote:
I talked to customer service regarding the charge for my return label. This is how it works: When you see your refund, they have deducted the original shipping and handling charges. Then they go back and charge you for the return label. So what you see, on your refund issued is not accurate. You are now paying for shipping and handling both ways plus your return label. I can see why people are turning and tuning away from this company. Buyer beware!!!
@elated

Are you saying that you had two return shipping charges?

I am saying you pay for shipping to you and then they deduct the original shipping from your refund. You are then charged for the return label. So, in essence, you are paying your original shipping plus the return label. I hope I am making myself clear. Here is an example:

Your charge was $23.13. You paid $5.50 to ship to you. When you return it, they deduct the $5.50 plus your return label of $6.95. So you are paying $12.45 to return your item.

Re: Update on Return Charges

deeva — Sat, 20 Apr 2024 16:51:54 GMT

That's why I wait for free shipping days or buy from a site with free shipping.
There isn't anything on QVC that's a necessity for me.

Re: Update on Return Charges

kaydee50 — Sat, 20 Apr 2024 16:53:19 GMT

@elated wrote:
@geezerette wrote:
@elated wrote:
I talked to customer service regarding the charge for my return label. This is how it works: When you see your refund, they have deducted the original shipping and handling charges. Then they go back and charge you for the return label. So what you see, on your refund issued is not accurate. You are now paying for shipping and handling both ways plus your return label. I can see why people are turning and tuning away from this company. Buyer beware!!!
@elated

Are you saying that you had two return shipping charges?
I am saying you pay for shipping to you and then they deduct the original shipping from your refund. You are then charged for the return label. So, in essence, you are paying your original shipping plus the return label. I hope I am making myself clear. Here is an example:

Your charge was $23.13. You paid $5.50 to ship to you. When you return it, they deduct the $5.50 plus your return label of $6.95. So you are paying $12.45 to return your item.

Sounds right to me. They are not going to return the original shipping charge ($5.50) and are charging you the return fee ($6.95) so yes it frequently costs $11+ to buy and return an item. No wonder that I rarely buy anything here that I'm not 99% sure of and rarely over $30 so if I don't like it, I just donate it.

Re: Update on Return Charges

geezerette — Sat, 20 Apr 2024 16:58:54 GMT

@elated wrote:
@geezerette wrote:
@elated wrote:
I talked to customer service regarding the charge for my return label. This is how it works: When you see your refund, they have deducted the original shipping and handling charges. Then they go back and charge you for the return label. So what you see, on your refund issued is not accurate. You are now paying for shipping and handling both ways plus your return label. I can see why people are turning and tuning away from this company. Buyer beware!!!
@elated

Are you saying that you had two return shipping charges?
I am saying you pay for shipping to you and then they deduct the original shipping from your refund. You are then charged for the return label. So, in essence, you are paying your original shipping plus the return label. I hope I am making myself clear. Here is an example:

Your charge was $23.13. You paid $5.50 to ship to you. When you return it, they deduct the $5.50 plus your return label of $6.95. So you are paying $12.45 to return your item.

@elated

That's normal and has been the policy for quite a while.

What confused me was you said in your original post that you paid for shipping and handling both ways plus your return label. That would mean you paid two return fees.

Re: Update on Return Charges

JeanLouiseFinch — Sat, 20 Apr 2024 17:04:40 GMT

@Janey2 wrote:
@elated When you return an item (that is not defective or incorrect) you have to deduct the original S&H plus the cost to send it back. That is it. If you use your own label they do not charge you the cost to return the item.

Correct. This is nothing new either. It's been policy for quite awhile, even a couple of years perhaps.

Re: Update on Return Charges

lcubedsudbury — Sat, 20 Apr 2024 17:28:49 GMT

This is the most complicated thing ever.

Re: Update on Return Charges

geezerette — Sat, 20 Apr 2024 17:48:10 GMT

I do believe that somewhere it states that your return fee will be deducted as a separate charge on your credit card, so no, you wouldn't see the full refund credit immediately. Offhand I don't remember where that is stated. Might be somewhere in the online return process.

However, I've never had that happen to me, even when I've printed the return label from the website. I've always had both shipping fees deducted from the return at once.

Re: Update on Return Charges

SaveTheTurtles — Sun, 21 Apr 2024 00:21:02 GMT

This has always been the policy as far as I can remember.

Re: Update on Return Charges

Sooner — Sun, 21 Apr 2024 00:48:24 GMT

You will be out money to ship something to you and to return it. If that upsets you, buy from somewhere else. It is that simple. There is nothing QVC sells you can't scout around for somewhere else.

Why do people get upset over this? It's a choice you make when you buy something.

Re: Update on Return Charges

elated — Sun, 21 Apr 2024 03:40:11 GMT

@Sooner wrote:
You will be out money to ship something to you and to return it. If that upsets you, buy from somewhere else. It is that simple. There is nothing QVC sells you can't scout around for somewhere else.

Why do people get upset over this? It's a choice you make when you buy something.

I will never understand why people have to be so dismissive of someone's views..This was so unnecessary.

Re: Update on Return Charges

rms1954 — Sun, 21 Apr 2024 03:42:42 GMT

As a consumer it's your responsibility to know the return/refund policy so you can be informed before purchasing.

Re: Update on Return Charges

Snowhite714 — Tue, 23 Apr 2024 16:02:16 GMT

@elated wrote:
I talked to customer service regarding the charge for my return label. This is how it works: When you see your refund, they have deducted the original shipping and handling charges. Then they go back and charge you for the return label. So what you see, on your refund issued is not accurate. You are now paying for shipping and handling both ways plus your return label. I can see why people are turning and tuning away from this company. Buyer beware!!!

Update:

Sorry for my incorrect refund information. You are only paying to ship to you but when you return, it is deducted from your refund. The only issue is that the refund stated on your item is not accurate because they haven't deducted the return label fee, if you use it.It is very expensive to return items and I can see why people keep it or donate it.

Paying for shipping and then paying for the use of the return label is nothing new.