topic Re: Website bug in Customer Care

Website bug

Pyrite2616 — Thu, 18 Apr 2024 21:59:55 GMT

Now when I type item numbers with a "dash" between the letter and the number, it tells me I spelled it wrong? Is this new to the website? You can't use the dash in the item number?

Re: Website bug

Sunshine Kate — Thu, 18 Apr 2024 12:13:11 GMT

For some reason I never remember using the dash. Just the letter and number all together.

Re: Website bug

kaydee50 — Thu, 18 Apr 2024 12:20:01 GMT

No "bug." Never use a dash. Why would you? The item # doesn't have one.

Re: Website bug

Venezia — Thu, 18 Apr 2024 12:52:10 GMT

Are you thinking of HSN? QVC has never used a dash in item numbers, to my knowledge.

Re: Website bug

Kachina624 — Thu, 18 Apr 2024 14:01:11 GMT

I've never used a dash. Simple solution to your "glitch", don't use it.

Re: Website bug

I am still oxox — Thu, 18 Apr 2024 14:35:20 GMT

In close to 30 years of QVC shopping I have never seen a dash used do not blame them for you error.

Re: Website bug

Jk9 — Thu, 18 Apr 2024 15:36:40 GMT

I don't understand your issue either @Pyrite2616 . Why are you adding a dash in the item number when there isn't one?

Re: Website bug

Pyrite2616 — Thu, 18 Apr 2024 16:49:46 GMT

@VeneziaNo. I'm not thinking of HSN.

@kaydee50 Yes, every item number has a dash after the letter.

@I am still oxox It is not my error. There has been a dash after the letter for every item number since November 24, 1986:

@Jk9I am not adding a dash that isn't there. I'm typing the item number exactly how it appears on the screen:

Re: Website bug

Tori3569 — Thu, 18 Apr 2024 17:08:03 GMT

@Pyrite2616 . You can even see in your screenshot that they corrected it for you without the dash.

Re: Website bug

Still Raining — Thu, 18 Apr 2024 17:17:03 GMT

Right now on air they have J-425055 as well a TSV with J435010. 😂😂😂

Looks like they don't their @@@ from their elbow.

Re: Website bug

Pyrite2616 — Thu, 18 Apr 2024 17:21:28 GMT

@Tori3569 It doesn't do that for all items. When I type the item number exactly as it appears on the screen I should be on the page for that item; it shouldn't take an extra step.

Re: Website bug

Pyrite2616 — Thu, 18 Apr 2024 17:21:03 GMT

@Still Raining wrote:
Right now on air they have J-425055 as well a TSV with J435010. 😂😂😂

Looks like they don't their @@@ from their elbow.

The TSV is J-435010.

Re: Website bug

cjm61 — Thu, 18 Apr 2024 20:34:51 GMT

@Pyrite2616 Looks like there's a little nit picky going on here. First of all, everyone here has already said they do not add the dash. In addition, not having to add the dash is easier. Not really sure why you feel there is a glitch in the system. There is no glitch. You do NOT have to add the dash.

I have shopped with QVC since 1986 and even back then, when you had to call your order in, there was never a dash.

I think you need to move on from this, it really is easier without adding an extra keystroke.

I agree, QVC has some problems with their website. This is not one of them to even take note of, in my opinion.

Re: Website bug

cjm61 — Thu, 18 Apr 2024 17:29:13 GMT

@Pyrite2616 It is not an extra step. In fact, it's one less keystroke. Just don't add the dash and you will go right to the item.

Re: Website bug

Pyrite2616 — Thu, 18 Apr 2024 17:38:49 GMT

@cjm61You are talking about YOUR experience, and that is great, but that is not everyone's experience.

For those who do research on the QVC website you realize when they are working on things in real time and notice the changes right away. There are many posts about this, and this was not the only change that happened today. I had the drop down menu of categories extending vertically as well:

Re: Website bug

Pyrite2616 — Thu, 18 Apr 2024 17:38:25 GMT

@cjm61 wrote:
@Pyrite2616 It is not an extra step. In fact, it's one less keystroke. Just don't add the dash and you will go right to the item.

Yes it is an extra step. I already have item numbers with dashes typed up and I copy and paste them into the search bar. Now I have to backspace the dash.

Re: Website bug

Still Raining — Thu, 18 Apr 2024 17:43:56 GMT

@Pyrite2616

Re: Website bug

Pyrite2616 — Thu, 18 Apr 2024 17:48:48 GMT

@Still Raining I know. They don't use the dashes on the website (see below). But they use them on live television and that is why the website has, until today, allowed for you to search using both formats.

There's no need to take a picture of your computer. If you want to have a screenshot-off I'll happily oblige.

Re: Website bug

I am still oxox — Thu, 18 Apr 2024 18:08:28 GMT

Been shopping for close to 30 years never used a dash, sorry you are having issues.

Re: Website bug

rockygems123 — Thu, 18 Apr 2024 21:24:49 GMT

For those who do research on the QVC website you realize when they are working on things in real time and notice the changes right away. There are many posts about this, and this was not the only change that happened today. I had the drop down menu of categories extending vertically as well:

@Pyrite2616

Maybe from now on when you do research on the QVC website you can forestall frustrations by removing the dash when you are saving and then you won't have that step when re-entering later.