topic Price Policy Question in Customer Care

Price Policy Question

stb13 — Sun, 14 Apr 2024 14:59:22 GMT

Hi, I have a question on the pricing policy. A purse I was looking to buy was at a sale price for the last week or two at $59. I logged in today to purchase and it's up to $73. When I contacted customer service they said unable to match prior sale price. I thought they did if within 30 days. Does anyone know if this was the case before, and if so, when it changed? I love how all the prices go up on free shipping day!

Re: Price Policy Question

Shelbelle — Sun, 14 Apr 2024 15:07:41 GMT

If you had bought it less than 30 days ago at a higher price then you see it now for a lower one, you would be able to get a credit for the difference, but if you didnt buy it at a higher price you have no claim to make. You have to buy it first before you get a credit.

Re: Price Policy Question

stb13 — Sun, 14 Apr 2024 15:09:46 GMT

Ok thank you for the clarification. I thought cs could go back and match a prior sale price if within 30 days. Apparently I was mistaken. Thanks again.

Re: Price Policy Question

Kachina624 — Sun, 14 Apr 2024 15:06:53 GMT

@stb13. Yes, the policy suddenly changed about 2 weeks ago. Almost nothing will now be eligible for price adjustments., which have always been for merchandise you already purchased and has shipped.

The new policy should be listed on the website.

Re: Price Policy Question

Shelbelle — Sun, 14 Apr 2024 15:08:19 GMT

I just got a price adjustment from HSN, made me very happy.

Re: Price Policy Question

stb13 — Sun, 14 Apr 2024 15:28:49 GMT

That's great, every little bit helps for sure!

Re: Price Policy Question

Bookplate — Sun, 14 Apr 2024 15:29:03 GMT

I think we are giving it uwarranted credit by calling it a "policy." Lately they seem to be making it up as they go along, to avoid returning money to the customers. It used to be clear and they were very good about issuing refunds when it was brought to their attention. I guess somebody upstairs didn't like this.

Re: Price Policy Question

cheriere — Sun, 14 Apr 2024 15:48:54 GMT

@Bookplate wrote:
I think we are giving it uwarranted credit by calling it a "policy." Lately they seem to be making it up as they go along, to avoid returning money to the customers. It used to be clear and they were very good about issuing refunds when it was brought to their attention. I guess somebody upstairs didn't like this.

Totally agree.

Re: Price Policy Question

Etoile308 — Sun, 14 Apr 2024 16:49:55 GMT

Two very unrelated scenarios.

Not granting a price seen last week is no different than a grocery store not honoring prices in last week's ad.

Re: Price Policy Question

cheriere — Sun, 14 Apr 2024 17:01:04 GMT

@Etoile308 wrote:
Two very unrelated scenarios.

Not granting a price seen last week is no different than a grocery store not honoring prices in last week's ad.

Yes, that's what the OP was initially unclear on. She now understands it only applies to items that's already been purchased.🌸

Re: Price Policy Question

Carolina925 — Mon, 15 Apr 2024 10:56:39 GMT

I think all prices went up yesterday on their "free shipping day". A pair of Vionic sandals I was looking at were around $90 yesterday; this morning, they're around $70 again. Check the price today, it may have gone back down again.

Re: Price Policy Question

RespectLife — Mon, 15 Apr 2024 12:11:34 GMT

@Carolina925 wrote:
I think all prices went up yesterday on their "free shipping day". A pair of Vionic sandals I was looking at were around $90 yesterday; this morning, they're around $70 again. Check the price today, it may have gone back down again.

@Carolina925

No they didn't all go up....I have 2 pages of WL items and all my items remained the same price.

Even the ones already reduced stayed the exact same prices.

It does happen, but it is Not across the board increases on everything when there is free shipping.

Re: Price Policy Question

Carolina925 — Mon, 15 Apr 2024 12:46:04 GMT

@RespectLife , I should've known better than saying "all"; I only saw it with the one item I wanted. Thanks for clarifying my misstatement.

Re: Price Policy Question

RespectLife — Mon, 15 Apr 2024 17:53:34 GMT

@Carolina925 wrote:
@RespectLife , I should've known better than saying "all"; I only saw it with the one item I wanted. Thanks for clarifying my misstatement.

@Carolina925

That's a bummer! Ya wait for free ship day only to be disappointed! Rats!

Re: Price Policy Question

bookfan2011 — Tue, 16 Apr 2024 16:52:23 GMT

Called today for a price adjustment for items I have already received, but are within the 30 day window. Today is Tuesday, they went down on Sunday, but I was unable to call as it was late in the evening. Prices back up now and QVC would not honor the sale price per this new policy. Not happy at all.

Re: Price Policy Question

Miriam QVC — Fri, 19 Apr 2024 02:52:51 GMT

Price Adjustment Policy

We remain focused on making the shopping experience effortless by offering great deals when and where our customers want to shop. This policy aims to provide price adjustments for customers where the exact same item they purchased goes down in price within 30 days of purchase. You may issue a price difference reimbursement if the customer has already purchased an item that we are currently offering at a lower price within 30 days of the date the customer purchased the exact same item. The item must be the identical, in-stock item—identical in item number, brand name, size, weight, color, quantity, and model number.

For example, if a customer orders an item on July 1 that is $99.99 then QVC lowers the price of that item to $89.99 on July 29, you may issue a price difference in the amount of $10.

If the item is no longer on sale, we aren't able to match our previous prices. Promotions are only valid during the timeframe stated, such as a Today’s Special Value, Lunchtime Special, etc. Limited-time special offers, current promotion code offers and/or shipping promotions are not valid on previous orders.

You may not honor a price that was offered before the customer’s purchase.

Re: Price Policy Question

sunshine45 — Fri, 19 Apr 2024 03:07:04 GMT

welcome aboard @Miriam QVC !

thank you!