topic Re: Chef Wonderful isn't wonderful in Customer Care

Chef Wonderful isn't wonderful

10000thnickname — Wed, 27 Mar 2024 19:49:18 GMT

I ordered teh "Ship by 3/25 beef tenderloin" as a big special dinner for my son and I as I have lymphoma and am imunocompromised.
To my disappointment and heartbreak I looked today 3/27 and it still hadn't even shipped. I cancelled it with no problem which tells me it wasn't in the process.
QVC should not allow their vendors including Chef Wonderful aka Kevin O'Leary to be dishonest with your customers.
Now I will have to mask up and pray i can get out early morning before too many others are out to find something for Easter for my son and I.
Can I not count on ordering from you anymore QVC?

Re: Chef Wonderful isn't wonderful

skatting44 — Wed, 27 Mar 2024 20:05:10 GMT

They should not guarantee . Had this happen once to me where something did not arrive on date they sated but I had time to go out to two places to shop. Once had ordered a special dessert that supposedly was to damaged to deliver many yrs ago. Understand, it is extra difficult for you with health issues.

Re: Chef Wonderful isn't wonderful

nyc1 — Wed, 27 Mar 2024 20:05:46 GMT

@10000thnickname I am so sorry you experienced this and hope that you can find something that you both can enjoy. I think any time you have a limited timeframe, and you are getting something shipped to you, there is a risk. With some it's worse then others. I, personally wouldn't trust a thing K O'L sells or does. You may be better off NOT getting his shipment. We tried his wines several years ago, and they were not drinkable... horrible.

Please don't let this spoil your holiday. Take your time and try not to stress. Things will work out.

If you want to complain to QVC, contact their SocialTeam... they are exceptional.

Re: Chef Wonderful isn't wonderful

Love my grandkids — Wed, 27 Mar 2024 20:11:55 GMT

@10000thnickname That's a shame. I personally can't stand Kevin O'Leary.

Contact the Social Team by email with ALL of your info and details at:

QVCSocialTeam@qvc.com

People who suggest this don't realize that not everyone knows this email addy and forget to include it in their posts.

Re: Chef Wonderful isn't wonderful

KailaS — Wed, 27 Mar 2024 20:24:20 GMT

Very sorry that this happened to you. Although food items are popular, delivery challenges for special occasions and auto deliveries which suddenly cannot be honored make customers' lives a bit challenging. I hope you can find something even better at a lower price. Good luck to you.

Re: Chef Wonderful isn't wonderful

patbz — Wed, 27 Mar 2024 21:08:25 GMT

With your health challenges why don't you sign up for home delivery from your grocery store? I live in a rural community and my Safeway offers this option. Good luck with your special meal.

Re: Chef Wonderful isn't wonderful

Janey2 — Wed, 27 Mar 2024 21:24:38 GMT

First of all never order an item you need for a specific date. I do not care whom you order from, it can be delayed. Sometimes not by the place you purchased it from but who is delivering the item. As someone wrote your store might deliver. Sometimes they can have it ready for you and will bring it to your car. Check around. I hope you have a great meal.

Re: Chef Wonderful isn't wonderful

loriqvc — Wed, 27 Mar 2024 21:57:44 GMT

@10000thnickname - Just in case it is helpful for future food orders, QVC and vendors set up their systems to have orders ship on Tuesday or Wednesday of the designated "ship week," so there's a chance your order still could have shipped today. This approach is designed to fit UPS' two-day delivery plan so customers will receive their shipments on Thursday or Friday of the ship week. (This has been confirmed by the moderators and customer service multiple times over the years.)

In my experience and in reviewing the forums for a long time, the only food items that seem to ship on Mondays are Jimmy the Baker products and Just Bagels products, but both of those companies typically ship via ground delivery to have them arrive by the end of the ship week.

One other note to keep in mind: The QVC system is often behind (and sometimes far behind) in updating shipment status for orders. I've had things arrive on my doorstep while they were still marked as "In Process" online. I highly recommend signing up for the notification services available via UPS and the USPS to have the best possible and most up-to-date details on all of your shipments.

I hope you find something great for your Easter meal this year...

Re: Chef Wonderful isn't wonderful

LizzieInSRQ — Wed, 27 Mar 2024 22:01:52 GMT

@10000thnickname wrote:
I ordered teh "Ship by 3/25 beef tenderloin" as a big special dinner for my son and I as I have lymphoma and am imunocompromised.
To my disappointment and heartbreak I looked today 3/27 and it still hadn't even shipped. I cancelled it with no problem which tells me it wasn't in the process.
QVC should not allow their vendors including Chef Wonderful aka Kevin O'Leary to be dishonest with your customers.
Now I will have to mask up and pray i can get out early morning before too many others are out to find something for Easter for my son and I.
Can I not count on ordering from you anymore QVC?

Have you ever tried Instacart? Youd be a good candidate to try it if you have stores in your area to use it, order it online, pay online and have it delivered right to you same day ir next day and add a tip. Much cheaper than shipping charges that are built in to all thevfood costs on QVC. You dont even have to answer the door, they can leave it.

Re: Chef Wonderful isn't wonderful

Janey2 — Wed, 27 Mar 2024 22:04:06 GMT

@loriqvc You are correct. I had an item come today and it stated still in process on my order page. I also had 4 emails today telling me an order is coming tomorrow. We'll see.

Re: Chef Wonderful isn't wonderful

cjm61 — Wed, 27 Mar 2024 23:44:33 GMT

@10000thnickname While I am sorry this seems to be causing you so much stress and anguish, I don't believe you should have cancelled the order. Didnt you say it was for Easter? That is still 4 days away. From my many food orders, I receive them within a day or two of the delivery date. In addition, it cannot be stated that Kevin was dishonest. The vendors do everything possible to adhere to what they say on air, after all, they don't want to lose your business. But life does happen and perhaps it couldn't be shipped on 3/25, but food deliveries such as yours would be delivered in a couple days.

With that said, I never order anything online from ANY retailer if I need something soon. Once it leaves their hands they have no control over the shippers. As others have posted, you may want to shop from your local grocery stores and have food delivered. I'd like to add I have also had good luck with Kevin's items.

Re: Chef Wonderful isn't wonderful

SaveTheTurtles — Thu, 28 Mar 2024 00:38:57 GMT

I'm shocked you were able to cancel your order after the first 30 seconds, to be honest. I concur with other posters that if you have a need by date you may want to shop online locally and use curbside pickup to avoid the inside of the store or maybe your son could do the shopping for you!

Re: Chef Wonderful isn't wonderful

AZfem — Thu, 28 Mar 2024 05:46:26 GMT

@10000thnickname Besides ordering for pickup or delivery from your local groceries, you could do the same for a.fully cooked meal from your local restraunts. They all can arrange delivery or pick up too. Honey baked ham delivers or you can pick up full meals.

Re: Chef Wonderful isn't wonderful

10000thnickname — Thu, 28 Mar 2024 11:07:09 GMT

@patbz wrote:
With your health challenges why don't you sign up for home delivery from your grocery store? I live in a rural community and my Safeway offers this option. Good luck with your special meal.

I do order my groceries online weekly and do pickup. I do not have the strength to cook much so buy mostly heat and eat. I cannot stand for very long periods of time. This roast was precooked and supposedly only needed to be reheated to eat so it was something I could manage for Easter dinner with my son.It was going to be a once ina lifetime treat.

Re: Chef Wonderful isn't wonderful

10000thnickname — Fri, 29 Mar 2024 11:41:39 GMT

@Janey2 wrote:
First of all never order an item you need for a specific date. I do not care whom you order from, it can be delayed. Sometimes not by the place you purchased it from but who is delivering the item. As someone wrote your store might deliver. Sometimes they can have it ready for you and will bring it to your car. Check around. I hope you have a great meal.

Perhaps to turn this around QVC should never advertise a ship date that is untrue.
In fact QVC wrote to me apologizing and offered me a nice shopping credit.
This was precooked so I could manage it.
That was why I ordered. I am ill.

Re: Chef Wonderful isn't wonderful

10000thnickname — Thu, 28 Mar 2024 11:11:50 GMT

@LizzieInSRQ wrote:
@10000thnickname wrote:
I ordered teh "Ship by 3/25 beef tenderloin" as a big special dinner for my son and I as I have lymphoma and am imunocompromised.
To my disappointment and heartbreak I looked today 3/27 and it still hadn't even shipped. I cancelled it with no problem which tells me it wasn't in the process.
QVC should not allow their vendors including Chef Wonderful aka Kevin O'Leary to be dishonest with your customers.
Now I will have to mask up and pray i can get out early morning before too many others are out to find something for Easter for my son and I.
Can I not count on ordering from you anymore QVC?
Have you ever tried Instacart? Youd be a good candidate to try it if you have stores in your area to use it, order it online, pay online and have it delivered right to you same day ir next day and add a tip. Much cheaper than shipping charges that are built in to all thevfood costs on QVC. You dont even have to answer the door, they can leave it.

I have used many deliveries and pick ups. This was a precooked, preprepared roast, so it was heat and eat....something I could handle. It was unique....and apparently non-existent.

Re: Chef Wonderful isn't wonderful

10000thnickname — Thu, 28 Mar 2024 11:16:53 GMT

@cjm61 wrote:
@10000thnickname While I am sorry this seems to be causing you so much stress and anguish, I don't believe you should have cancelled the order. Didnt you say it was for Easter? That is still 4 days away. From my many food orders, I receive them within a day or two of the delivery date. In addition, it cannot be stated that Kevin was dishonest. The vendors do everything possible to adhere to what they say on air, after all, they don't want to lose your business. But life does happen and perhaps it couldn't be shipped on 3/25, but food deliveries such as yours would be delivered in a couple days.

With that said, I never order anything online from ANY retailer if I need something soon. Once it leaves their hands they have no control over the shippers. As others have posted, you may want to shop from your local grocery stores and have food delivered. I'd like to add I have also had good luck with Kevin's items.

I've had lymphoma for 10 years (also recovering from colon cancer) so I've done years of pick up and/or delivery. Here's the point: this was offered on the show for Easter and to be shipped by 3/25. It was precooked, something I could handle and have a good dinner with my son. I can't make much for meals anymore. THis was to be a one time special Easter for me.
I would add, I got a lovely email from QVC apologizing for the failure and giving me a nice gift.

Re: Chef Wonderful isn't wonderful

10000thnickname — Fri, 29 Mar 2024 11:42:30 GMT

@SaveTheTurtles wrote:
I'm shocked you were able to cancel your order after the first 30 seconds, to be honest. I concur with other posters that if you have a need by date you may want to shop online locally and use curbside pickup to avoid the inside of the store or maybe your son could do the shopping for you!

I figured the easy cancellation meant the order was not even in process.
I do shop online, have done so for years.
This was a precooked roast so I could handle it and have an Easter dinner.
I am not able to cook much, just reheat primarily.

I had to cancel because it was getting too close to take chance.
I've had to live this way for many years. I've had lymphoma for 10 years and went through colon cancer surgery and chemo and am 80. Believe me, life can be hard sometimes.

Re: Chef Wonderful isn't wonderful

10000thnickname — Thu, 28 Mar 2024 11:22:40 GMT

@skatting44 wrote:
They should not guarantee . Had this happen once to me where something did not arrive on date they sated but I had time to go out to two places to shop. Once had ordered a special dessert that supposedly was to damaged to deliver many yrs ago. Understand, it is extra difficult for you with health issues.

Thank you for your kindness and understanding.

Re: Chef Wonderful isn't wonderful

RetRN — Thu, 28 Mar 2024 13:31:30 GMT

@10000thnickname, I am sorry this happened. People with good health often do not understand your situation. I am wishing you well and hope you and your son enjoy your Easter.